Pittwater Council Annual Report - Pittwater Council - NSW ...

Leading an Effective and Collaborative CouncilStrategy Strategic Initiative 2008/2009 ActionBusinessManagementBusinessManagementBusinessManagementBusinessManagementBusinessManagementAchieve the Customer ServiceCharter GuidelinesAchieve the Customer ServiceCharter GuidelinesComplete business plans/evaluation for each of Council’sfunctionsComplete business plans/evaluation for each of Council’sfunctionsCoordinate funding opportunitiesto assist in the delivery of allstrategiesReview information systems andpractices that support CustomerService Charter GuidelinesProvide an effective customer serviceActionUpdateOngoingProgramOngoingProgramAction CommentsTwo Merit user group meetings were attended and upgrade to latest release 9.6completed during June 2009. Further investigation of MERIT product underwaywith a view to better utlising the full capabailities of the system. Further releaseexpected in July 2009 and newly appointed Merit administrator undertakingtraining.Customer Satisfaction survey completed each month since February 09 withan average customer satisfaction rate of 84%. 87% of service requests werecompleted within time frames. Form review almost completed with Business Unitscurrently reviewing forms specific to their areas.Review Councils’ functions Completed Completed as part of the organisational realignment process in July 2008.Develop a format and program forBusiness PlansInvestigate additional fundingopportunities to assist in the deliveryof all strategiesCompletedProgressingA review of Councils’ functions was undertaken at the beginning of the financialyear. The new integrated planning and reporting framework has been tabled inState Parliament, once adopted we will adjust Business Plans accordingly.Spreadsheet Formulated although at 30 June 2009 no additional funding sourced.Program ongoing.ResponsibleBusiness UnitAdmin & GovernanceAdmin & GovernanceCorporate Development& CommercialCorporate StrategyFinance & ITBusinessManagementEffective management of Council'sIT network and infrastructureManage Council's IT network andinfrastructureCompletedCouncil's IT Networks and infrastructure are being managed efficiently on a dailybasis. Downtime currently running at approximately 1%.Finance & ITBusinessManagementBusinessManagementBusinessManagementEffectively manage and maximisereturns from commercialenterpriseEffectively manage and maximisereturns from commercialenterpriseEffectively manage and maximisereturns from commercialenterpriseDevelop Sydney Lakeside Tourist ParkMasterplanManage Council's commercialactivitiesProgressingOngoingProgramDraft Plan of Management for the Park prepared incorporating landscapeMasterplan. Draft document currently being internally reviewed. Draft Planscheduled for presentation to the Council & placed on public exhibition inSeptember/October 2009.Record income received from Sydney Lakeside Narrabeen for 2008/2009. Newmanagement agreement negotiated for Avalon Golf Course clubhouse & restaurant.Corporate Development& CommercialCorporate Development& CommercialManage Sydney Lakeside Tourist Park Completed Management of Sydney Lakeside Tourist Park continuing under the contract. Finance & IT93