Joint Status Report of <strong>SinnerSchrader</strong> <strong>AG</strong>35<strong>SinnerSchrader</strong> processes a major part of its revenueswithin the framework of fixed price agreements.Because of the complexity and the high technicaldemands, the originally calculated costs may beexceeded, resulting in unplanned losses. Furthermore,<strong>SinnerSchrader</strong> assumes standard guarantee andliability stipulations within the framework of projectcontracts which can result in considerable follow-upcosts for individual projects.• Personnel RisksThe success of <strong>SinnerSchrader</strong> is heavily dependenton the qualification and motivation of its staff.Particular importance is attached to some employeesin key positions. If <strong>SinnerSchrader</strong> does not succeedin keeping these employees in the company or incontinuously hiring qualified employees, the successof <strong>SinnerSchrader</strong> could be significantly impairedbecause of the loss of expertise.The projects that <strong>SinnerSchrader</strong> undertakes for renownedcustomers sometimes have a considerableeffect in the public sphere. Quality deficiencies inproviding the service can therefore result in negativepublicity, which could significantly impair the sale ofservices and thus future business development.Within the context of providing its services, Sinner-Schrader sometimes has access to the personaldata of its customers’ customers. This data couldbe abused as a result of deliberate or negligent actsby its employees. In addition to the directly resultantdamage, if such an incident were to become known,the associated loss of confidence in <strong>SinnerSchrader</strong>would make the sale of its services much moredifficult.In the new segment of Interactive Commerce, Sinner-Schrader offers to develop, maintain, and operateonline sales channels for companies in return for ashare of the revenues; this service includes fulfilment,payment transactions, customer care, and, whereappropriate, online marketing. Since the establishmentand start-up costs are completely or largely borne by<strong>SinnerSchrader</strong>, contracts lasting several years areconcluded with customers, in the course of which<strong>SinnerSchrader</strong> can cover its initial investment andgenerate a positive overall income from the project.Negative developments on the part of the customer,e.g. a deterioration in the perception of the customer’sbrand, a deterioration in the relative competitive positionof the customer in its industry or a bankruptcycan mean that <strong>SinnerSchrader</strong> cannot earn back itsinitial investment with an adequate return.• Technological RisksThe market for IT and Internet services is characterisedby a high speed of change in the basic technologiesused and by a level of standardisation which remainslow. The future market success of <strong>SinnerSchrader</strong>depends on the extent to which the breadth anddepth of the technological expertise can be kept at anadequate level and technological dead-ends can beavoided in view of the high employee orientation costswith limited resources.In the new business field of ad serving, Sinner-Schrader basically develops and markets a softwareproduct. Keeping this product competitive in the longterm requires annual development expenditure of aconsiderable level. It is decisive to the success of theproduct on the market that these further developmentssatisfy market needs in terms of content andtime. If this is not successful, the preliminary developmentwork could no longer be covered by incomefrom marketing.Competitors in this market have bigger developmentteams, more financial resources, and maybe also theopportunity to position their ad serving product withan attractive price due to cross-subsidies. If Sinner-Schrader does not succeed in establishing anadequate cost-benefit ratio by means of differentiation,preliminary development work may not be covered.
36Joint Status Report of <strong>SinnerSchrader</strong> <strong>AG</strong>• Risks from Acquisitions<strong>SinnerSchrader</strong> is also interested in expanding itsmarket position in Germany through targetedacquisitions. The success of acquisitions dependson the extent to which the acquired company can beintegrated in the Group structure and the desiredsynergies are achieved. In this context, acquisitionsin the field of professional services entail theparticular risk that the expertise, market knowledge,and customer relations which are being acquired arerarely permanently tied to the acquired company.Unsuccessful integration can therefore quickly lead tothe need for considerable depreciation or even a totalloss of the investment.In spite of the relevance of the risks listed above andon the basis of the available information, no risks arecurrently apparent that would threaten the futureexistence of the <strong>SinnerSchrader</strong> Group or Sinner-Schrader <strong>AG</strong>. Because of the sound businessdevelopment in the <strong>2008</strong>/<strong>2009</strong> financial year, theGroup’s asset and financial situation is stable.The risks are countered by opportunities, and<strong>SinnerSchrader</strong> could exceed its goals if they occur.The main opportunities lie with existing customers, the“<strong>SinnerSchrader</strong>” brand name, the positive signals forthe development of the companies taken over, and theperformance of some key members of staff, especiallythose with sales and customer care tasks. Above andbeyond what is assumed in the plans, these factorscould result in the acquisition of large new highpotentialcustomers or currently unforeseeableindividual orders from existing customers.The expansion of the business portfolio in the<strong>2008</strong>/<strong>2009</strong> financial year resulted in synergies aboveand beyond the extent currently planned for, and italso helped to extend the customer base.Also, the rising demand for the services offered by<strong>SinnerSchrader</strong> alone could result in <strong>SinnerSchrader</strong>being able to achieve higher prices on the market thanassumed in the plans.Furthermore, more successful acquisitions could bringabout a very positive change in the planneddevelopment.The forecasts are based only on the organic developmentof the companies in the <strong>SinnerSchrader</strong> Group.9Major Events after theBalance Sheet DateThere were no major events after the balance sheetdate that should be reported.A special opportunity lies in the development of theposition of interactive agencies in the market formarketing and advertising services. Because of theirgrowing importance, interactive agencies could takeon a leading role among companies with respect totheir marketing and advertising services and replacethe service providers currently established there inthe coming years. As a result, higher order volumes,longer-term customer relationships, and overall highermargins could be possible for <strong>SinnerSchrader</strong>.