Housing for Varying Needs Review - Aberdeen City Council

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NeedsHousing for Varying Needs Reviewresidents and staff. However, the purpose of the “rating” is to help us toprioritise future decisions.6.11 This will provide the basis for consideration as to the future use for eachproperty, and will enable us to take a more strategic look at how wetackle the issue of low demand in some of our existing sheltered housingblocks, when we are faced with high demand for general needs socialhousing across the city.7 Modernising our Services7.1 In 2007, through the Transformation of Adult Services, Aberdeen CityCouncil made the decision to integrate the former Sheltered HousingWarden Service and the Home Care Service. This allowed us tomaximise resources and provided a framework for improving servicesdelivered to the people who used them.7.2 Housing support services are provided by senior personal carers whoprovide on site services from 8 am – 6 pm. The out of hours service 6pm – 8 am is provided by a mobile warden service who will respond toemergencies, illness and some security issues overnight. Our verysheltered housing services have 24 hour on-site waking-night staff.Appendix 9 provides information on the role of the Senior PersonalCarer.7.3 Housing Support services involves one or more of 21 specified tasks thatare collectively designed to enable someone to maintain their tenancy.A list of the prescribed tasks is attached as Appendix 10.7.4 During the last 4 years, this new model of combining housing with highlevels of care have been developed in the City, has offered a realalternative to residential care homes.7.5 Implementation has reduced duplication and costs, increasedunderstanding between the housing and social care services and hasopened up opportunities for shared learning across health, housing andsocial work services in the design of services to meet the needs ofpeople who use services.7.6 The introduction of small dedicated Care and Support teams in each ofour sheltered housing complexes has provided flexible and responsiveservices which have been beneficial to many of our tenants andsupporting the changing the balance of care agenda. Flexible care andsupport has been shown to support;• Timely hospital discharge• Fewer people moving to care homes17
Housing for Varying Needs Review• Unpaid carers supported to continue their vital caring role• Best value• Balancing security and risk7.7 Discussions with Social Care and Wellbeing and the results of ourtenants survey would suggest that changes to the current provision arerequired.7.8 The review highlights that we appear to have an overprovision ofsheltered housing, with some of our stock designated as “low-demand”whilst other developments would appear to lend themselves to adifferent model of housing, either very sheltered or amenity.7.9 It is proposed that to ensure that we have a flexible model of supportthat will meet the needs of individuals now and in the future we developa four tier model of service provision:7.10 The indicative four-tier model of service provision would include:• Level 1 – amenity or mainstream housing with option of communityalarm/telecare. Response services would be provided by unpaidCarers generally family or friends. This service is currently availablethrough Community Alarm and the charge is currently set at £1.36 perweek.• Level 2 – Amenity + housing with community alarm/telecare serviceswith emergency response provided through a peripatetic, mobileresponder service - charge to be determined.• Level 3 – Sheltered housing with on-site Integrated Care at HomeService and 24 hours responder service. This may be on site full timeor with resources shared between a number of sites where appropriate.The current charge for service in sheltered housing is currently £19.70per week with any revised level to be determined.• Level 4 – Very sheltered housing with on-site support and careprovided 24:7 and meals service provided by our Integrated Care atHome Service. The current level of charge is £29.26 per week, revisedlevel to be determined.8 Charging Policy and Funding Mechanisms8.1 The Charges applicable to tenants living in sheltered and very shelteredhousing include• Rent• Housing Support Charge (Senior Personal Carers, former wardenservice)18
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Housing for Varying Needs Review - Aberdeen City Council

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