Housing for Varying Needs Review - Aberdeen City Council

Housing for Varying Needs ReviewExtra CareWhen asked if they had benefitted from the integrated care at home andsheltered housing warden service, 42% of respondents to this question or 588residents said they had.Services provided on site had high satisfaction ratings from those residentswho answered that they had used them. 550 or 94% of respondents statedthey were very satisfied or satisfied with the service they had received.Disappointingly 38 or 6% of residents stated they were dissatisfied or verydissatisfied with the service they had received.When comparing respondents replies regarding the importance of activitiesundertaken by Senior Personal Carers the top “very important” activitiesindicated are “assistance from staff in emergencies” (63% or 843), “knowing asenior personal carer is available if needed” (60% or 828), “knowing personalcare is on hand” (59% or 798) and “ensuring communal areas are kept cleanand tidy” (59% or 790).Significantly the 3 tasks deemed least important were all housing support typetasks, “Support with letters and filling out forms” 31% or 372, “help or supportto organise social activities” 29% or 336 and “help with relationships andneighbours” 28% or 333.When asked about how satisfied or very satisfied they were with any of the 12listed services provided by Senior Personal Carers in the last 6 months,respondents to these options scored between 91% and 96% for 11 of thetasks. The lowest scoring task being “help or support to organise socialactivities”, which scored only 85% in the combined satisfied/very satisfiedcategories. This said, 75% of all respondents to the questionnaire said thatthere are activities and entertainment in their complexes with 68% statingthere were social events e.g. coffee mornings. 29% stated they have exercisesessions and receive information about keeping well..Out of Hours ServiceIn terms of out of hours support (between 6pm and 8am) one third of the 1384respondents indicated they had needed to use this service in the past 6months or to put it the other way round, two thirds of respondents have notneeded to access this service. 83% of those respondents using the out ofhours service were either very satisfied or satisfied with the response they hadreceived when they last used the service, and the remaining 17% were eitherdissatisfied (12%) or very dissatisfied (5%).74