Housing for Varying Needs Review - Aberdeen City Council

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NeedsHousing for Varying Needs ReviewQuestion 20 - Have you ever complained about any aspect of your shelteredhousing or your housing support service?Figure 22Yes, 15%No, 85%N=1412Figure 21 tells us that 1204 (85%) respondents had not complained about any aspectof their sheltered housing or housing support service and 208 (15%) had complained.Question 21 – If you answered yes to question 20, how satisfied were you withthe way your complaint was handled?Figure 23Totalresponses% ofresponsesa) Very satisfied 60 18%b) Satisfied 125 41%c) Dissatisfied 64 21%d) Very dissatisfied 55 18%TOTAL 304 100%Respondents who had indicated they had complained in Question 20, were askedhow satisfied they were with the way their complaint was handled. 59% weresatisfied or very satisfied compared with 39% who were either dissatisfied or verydissatisfied. Please note, only 208 respondents had indicated they had complained inQuestion 20 but there are 304 responses to Question 21. As this is the case, theseresults may be skewed and should be used with this caveat attached.95
Housing for Varying Needs ReviewQuestion 22 - Below is a list of general statements about sheltered housing.We are interested in finding out whether you agree or disagree with thefollowing statements.Figure 24a) Sheltered housing and the support provided is a goodservice for older peopleb) Sheltered housing could be used for residents other thanolder people, such as younger people with disabilitiesc) Since moving to sheltered housing, I find it easier to getother social care and health services if I need themd) I would find it difficult to share sheltered housing withpeople with dementia or confusione) I would not mind if non residents came into my shelteredcomplex to receive day care/other servicesf) Sheltered housing works best for older people who are inrelatively good health and who are able to live quite activelivesAgree Disagree1380(98%)612(47%)906(78%)584(47%)615(48%)1182(87%)g) I wish I had moved into sheltered housing earlier than I did 712(62%)26(2%)691(53%)245(22%)661(53%)660(52%)179(12%)441(38%)Total1406(100%)1303(100%)1151(100%)1245(100%)1275(100%)1361(100%)1153(100%)Question 22 asked respondents whether they agreed or disagreed with a series ofstatements. The results varied with the highest agreement given to a) shelteredhousing and the support provided is a good service for older people (98%) and f)Sheltered housing works best for older people who are in relatively good health andwho are able to live quite active lives (87%). The highest disagreement was seen inb) Sheltered housing could be used for residents other than older people such asyounger people with disabilities (53%) , d) I would find it difficult to share shelteredhousing with people with dementia or confusion (53%) and e) I would not mind if nonresidents came into my sheltered complex to receive day care/ other services (52%).Question 23 – Do you have any further comments you wish to make in regardsto sheltered housing and housing support services in the city? Responses toquestion 23 have been grouped and analysed and considered within the ReivewReport.96
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Housing for Varying Needs Review - Aberdeen City Council

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