Housing for Varying Needs Review - Aberdeen City Council

NeedsHousing for Varying Needs ReviewQuestion 8 - Thinking about the options you ticked in Question 7, how satisfiedare you with any of the services you have received in the past 6 months?Figure 8ServiceVerySatisfiedSatisfied Dissatisfied VeryDissatisfiedTotala) A daily call from staff675(50%)616(46%)42(3%)11(1%)1344(100%)b) Senior personal carer being available 8am – 6pm 583(46%)593(47%)58(5%)21(2%)1255(100%)c) Reception and health and safety services393(38%)589(56%)46(4%)20(2%)1048(100%)d) Assistance from staff in emergencies545(47%)538(47%)46(4%)19(2%)1148(100%)e) Help or support to organise Social Activities261(28%)519(57%)93(10%)48(5%)921(100%)f) Help to access other services e.g. repairs, healthand other social work services362(35%)600(57%)66(6%)20(2%)1048(100%)g) Managing appointments, workmen291(30%)610(61%)65(7%)16(2%)982(100%)h) Support with letters and filling in forms267(31%)512(60%)58(7%)21(2%)858(100%)i) Ensuring communal areas are kept clean andtidy490(41%)582(50%)71(6%)38(3%)1181(100%)j) Support to maintain your tenancy336(36%)538(58%)33(4%)16(2%)923(100%)k) Help with relationships and neighbours267(30%)545(62%)48(5%)25(3%)885(100%)l) Personal care383(43%)451(51%)39(4%)22(2%)895(100%)Figure 8 tells us how satisfied respondents are with the services provided by seniorpersonal carers in the last 6 months. When comparing percentages of totalrespondents answering each question, highest satisfaction levels can be found in ‘adaily call from staff’ and ‘assistance from staff in an emergency’. When combining the‘very satisfied’ and ‘satisfied’ categories, the figures tell us that with the exception of‘help or support to organise social activities’ all other categories have over 90%satisfaction rates.85