Housing for Varying Needs Review - Aberdeen City Council

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NeedsHousing for Varying Needs ReviewQuestion 6 - If you answered yes to question 5, how satisfied were you with theservice you received?Figure 660%50%48%46%40%30%20%10%4%2%0%Very satisfied Satisfied Dissatisfied Very dissatisfied(n=588 respondents)Figure 6 tells us that of the 588 respondents who answered this question, 280 werevery satisfied with the service they received, 270 were satisfied, 24 were dissatisfiedand 14 were very dissatisfied.83
Housing for Varying Needs ReviewQuestion 7 - Sheltered Housing provides a variety of services to tenants. Howimportant are the following support services provided by your senior personalcarers in making it a good place for you to live in. (Please tick below)Figure 7Service Very Important Importanta) A daily call from staffb) Knowing the senior personal carer is availableonsite if you need them (8am – 6pm)808(58%)828(60%)c) Providing reception and health and safety services 599(48%)d) Assistance from staff in emergencies843(63%)e) Help or support to organise Social Activities352(30%)f) Help to access other services e.g. Repairs,medical and other social work servicesg) Managing appointments, workmenh) Support with letters and filling in formsi) Ensuring communal areas are kept clean and tidyj) Support to maintain your tenancyk) Help with relationships and neighboursl) Knowing personal care is on hand if I need it604(47%)429(36%)354(30%)790(59%)520(43%)373(32%)798(59%)428(30%)473(34%)534(43%)447(33%)485(41%)547(43%)576(47%)463(39%)513(38%)477(40%)474(40%)491(36%)NotImportant175(12%)84(6%)112(9%)53(4%)336(29%)132(10%)210(17%)372(31%)40(3%)201(17%)333(28%)74(5%)Total1411(100%)1385(100%)1245(100%)1343(100%)1173(100%)1283(100%)1215(100%)1189(100%)1343(100%)1198(100%)1180(100%)1363(100%)Figure 7 tells us which activities provided by senior personal carers are rated as‘most important’ by respondents. When comparing percentages of total respondentsanswering each question, the top ‘very important’ activities’ are ‘assistance from staffin an emergencies’ (63%) ‘knowing a senior personal carer is available if needed’(60%) and ‘knowing personal care is on hand’/ ‘ensuring communal areas and keptclean and tidy’ (59%).When combining the ‘very important’ and ‘important’ categories, 97% of respondentsto the question thought that ‘ensuring communal areas are kept clean and tidy’ wasimportant, 96% said that ‘assistance from staff in emergencies’ was important and95% agreed that ‘knowing personal care is on hand’ was important.The top 3 activities rated as ‘not important’ were ‘support with letters and filling informs’ (31% not important), ‘help or support to organise social activities’ (29%) and‘help with relationships with neighbours’ (28%)84
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Housing for Varying Needs Review - Aberdeen City Council

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