Dich PDF.qxp - Vietnam Airlines

7
Gathering love and pleasure
J oining
SkyTeam marked a step
forward of Vietnam Airlines in
the integration process. New
chances now accompany new
responsibilities to satisfy the high
demand for serving frequent flier in
line with SkyTeam standards, to
strengthen the coordination
between GLP Center and related
service offices, to improve the abilities
of GLP regional office and brand
office coordinators. To achieve this
aim, GLP Center held the Golden
Lotus Plus Seminar 2010 at Sun Rise,
Nha Trang on September 9, 2010
with the participation of functional
divisions and GLP coordinators.
At the seminar, Golden Lotus Plus
Center updated the latest features in
GLP's regulations after Vietnam
Airlines joined SkyTeam such as eligibility
tiers, new regulations and
attentions in redemption, purchasing
and transferring miles, claims for
missing miles on Vietnam Airlines
and SkyTeam flights, processing of
member card letters etc.
Participants discussed many questions
concerning booking, the service
process for GLP and SkyTeam
members, reporting flight data and
identifying member. Not all the
issues have been solved at the seminar
due to time limit but GLP
Center and all its coordinators will
keep in touch closely to improve
their service.
The Golden Lotus Plus seminar
has actually contributed to strengthening
the relationship between
Vietnam Airlines front offices and its
functional divisions to offer better
services to the passenger segment
which generates high revenues.
Apart from face-to-face discussion
and together tackling problems,
Vietnam Airlines staff and GLP coordinators
also had the chance to
meet and improve their working
relationship. The sea wind in the
sunny and charming city of Nha
Trang also contributed to the seminar's
success.