Annual report 2011 - VTB

More documents

Recommendations

Info

VTB Annual Report 20114. Management report36VTB24 Internet banking clients8%505200913%974201015%1,4332011Number of customers using Telebank and Teleinfo systems(in thousand users)Percentage of all customersThe bank’s constant efforts to develop its remotebanking services contributed to a significant increasein its number of users. Thus, during the year thenumber of customers using Telebank and Teleinfosystems grew by 47% to more than 1.43 million bythe end of 2011, and the share of active Internetbanking users grew by 4 p.p. from 48% to 52%.The number of transactions (operations carriedout via Telebank) increased by 95.6% in 2011and reached 1.32 million at the end of the year.The balance on term deposit accounts in the Telebanksystem grew by 46% as at the year-end.In 2012, the bank plans to focus on developingits mobile banking platform. The bank expects tolaunch a mobile (PDA) version and applicationsfor WindowsMobile and Symbian platforms. It willconcentrate on increasing the usage of Internetbanking, mobile banking and SMS notificationservices among VTB24 clients.Transfers and payments for servicesVTB24 continued to develop payment services andmoney transfers via money transfer systems during2011. Transactions carried out by individuals topay for services provided by various organisationsexceeded RUB 83 billion in 2011, a 71% increaseover the figure for 2010. The total number oftransactions grew by 29% to 32.6 million.The significant growth in these transactions wasdriven by a higher demand for services from bothnew and current customers of the bank, with ahigher number of organisations, whose products andservices are available for purchase by individualswithout having to pay commission to VTB24.In 2011, more than 200 new organisations joinedthe programme and their total number exceeded700 across Russia.In 2011, VTB24 introduced a service that collectsconsular fees for processing different types of USvisas. The introduction of this service was a majorevent in the area of payment services business.The proportion of transactions carried out via remotebanking channels (such as self-service devices andthe Telebank system) continued to gradually increaseduring 2011. These are preferred by a greaternumber of VTB24’s clients due to the high level ofaccessibility and convenience they offer.As at the end of 2011, the number of activeunallocated bullion accounts was in excess of 17,500and these were held in more than 590 bank’s offices.The number of coins sold during 2011 exceeded49,000, one and a half times more than what wassold in 2010.Services for high net-worth customersIn 2011, VTB24 continued to pursue its programmefor attracting privileged and high net-worthcustomers to use the bank’s comprehensive longtermservices. The bank offered its privilegedcustomers the Privilege package, which VTB24started to offer its high net-worth customers inJanuary 2011. The packaged offering includes arange of banking products and services, exclusiveservices in the bank’s offices and special offersprovided by the bank’s partners.At the end of 2011, the number of customerssubscribed to the Privilege package reached morethan 14,000. The product was improved by enhancingthe quality and quantity of services offered as part ofthe package and by extending the range of additionalbanking products, offered on special terms andwith special rates. Guided by the needs of Privilegepackage holders, the bank also adapted its approachto customer service offered to premium customers inbank branches.In its first year, the Priority package was purchasedby more than 40,000 customers. In addition to apremium VISA Platinum card, the package’s mainfeatures include more favourable deposit terms thanthe standard offering as well as individual servicein a private front office area by a dedicated financialadvisor. Furthermore, Priority package holders alsohave access to special terms on loan products andexclusive offers from the bank’s partners.In 2012, VTB24 plans to further develop its customerpackaged offerings by improving and expandingthe quantity of banking and non-banking servicesincluded in each package.VTB24 Private BankingVTB24 Private Banking is a special business unitthat is part of VTB24 and is the leading provider ofprivate banking services in Russia. Its purpose is toprovide a tailored approach to each customer on thebasis of mutual trust. VTB24 Private Banking offersa comprehensive range of investment solutionsfor its customers, as well as access to VTB Group’sbest financial instruments, thus creating uniqueopportunities for maintaining and growing itscustomers’ funds.Given the complexity of VIP customers’ businessesand their needs, VTB24 Private Banking adopts asynergetic approach to dealing with clients’ affairs byinteracting with other VTB Group companies.In 2011, to diversify its clients’ currency risks, VTB24Private Banking launched a VTB24 – Prime (Yuan)deposit account, which accepts deposits in Chineseyuan. The existing Prime deposit product line wasalso optimised by setting new deposit limits and1 RBC estimate based on 2011 figures.maturity periods. Prime package holders can alsobenefit from preferential terms for financial andnon-financial services offered by many of the bank’spartners. In the reporting year, VTB24 Private Bankingsignificantly extended the range of services it offersto customers within partnership programmes.The provision of investment services were enhancedby offering customers new management strategiesand structured products developed in conjunctionwith VTB Asset Management and VTB Capital.The number of VIP customers increased by 40.7% tomore than 2,000 during 2011. In total, they placedmore than RUB 143 billion with VTB24. The averagecredit balance per customer grew by 11%, reachingRUB 69.8 million at the year-end.VTB24 Private Banking sells its products and serviceswithin a premium network. A VIP office was openedin Rostov-on-Don in 2011 and VTB24 Private Bankingnow has eight offices in seven Russian cities,including two offices in Moscow. VTB24 PrivateBanking is also represented in retail sales points ineleven other Russian cities.In 2011, for the second consecutive year, VTB24Private Banking was named “Russian Private Bankof the Year” in Spear’s Russia Wealth ManagementAwards for its private banking and wealthmanagement services.Investment services for retail customersVTB Group – represented by VTB24 – is a leaderin the retail investment services segment, rankingseventh 1 amongst the largest brokers in Russia andmaintaining its leading positions for customer servicein the Forex market.The introduction of a new segmented approach to thesales of brokerage services in 2011 enabled VTB24to increase its brokerage services customer base bymore than 11,000, which is 1.7 times more comparedto 2010. As at the end of 2011, a total of 170,54837
Today, about 16 million individuals and smallcompanies are customers of VTB Group retailbank. During 2011, the Group actively increasedits share in the Russian consumer loans market(13.7% at the year-end). VTB also continued tostrengthen its funding base and attained a marketshare of 9.0% in the retail deposit market. In thereporting period, the pre-tax profit of VTB retailbusiness amounted to RUB 39 billion, showing an86% gain compared to RUB 21 billion in 2010.Diverse directions: new perspectives
Page 4: VTB Annual Report 2011Statement of
Page 7 and 8: VTB Annual Report 20111. Financial
Page 9 and 10: VTB Annual Report 20113. The econom
Page 11 and 12: VTB Annual Report 20113. The econom
Page 13 and 14: VTB Annual Report 20114. Management
Page 19: VTB Annual Report 20114. Management
Page 39 and 40: VTB Annual Report 20115. Corporate
Page 43: VTB Annual Report 20115. Corporate
Page 56 and 57: VTB Annual Report 20118. 8. Выд
Page 58 and 59: VTB Annual Report 20118. Summary co
Page 60 and 61: VTB Annual Report 20118. Summary co
Page 62 and 63: VTB Annual Report 20119. Summary fi
Page 68 and 69: VTB Annual Report 201111. Other Gro
Page 70 and 71:
VTB Annual Report 201111. Other Gro
Page 72 and 73:
VTB Annual Report 201112. Sharehold
Page 74 and 75:
VTB Annual Report 2011144VTB places
Page 76:
VTB BankConsolidated Financial Stat
Page 80 and 81:
VTB BankConsolidated Statements of
Page 82 and 83:
VTB BankConsolidated Statements of
Page 84 and 85:
VTB BankNotes to the Consolidated F
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
show all

Annual report 2011 - VTB

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?