CQUniversity Annual Report - Central Queensland University

CQUniversity ANNUAL REPORT 2012STUDENT BUSINESS CENTREIn 2012, the Examinations and Timetabling section of the StudentBusiness Centre (SBC) administered over 50 000 offi cial end-of-termexaminations across more than 190 exam centres worldwide. Someof the exams administered in 2012 include those held for Australiantroops in Afghanistan and East Timor, and students in places fromMongolia to Papua New Guinea to Niue.The Student Fees and Records section of the SBC produced 4350official transcripts and 2140 Australian Higher Education GraduationStatements (AHEGS) on paper-stock bearing some new in-built securitycontrols. The team has also assessed and processed 550 requests forremoval of financial liability and withdrawal without academic penalty,and followed up on a large number of outstanding CommonwealthAssistance Forms (CAFs), thereby enabling the retention of studentswho would otherwise need to have enrolments cancelled under theterms of the Higher Education Support Act (2003).COURSE INFORMATION CENTREStaff in the Course Information Centre dealt with over 15 000 requestsfor assistance from enrolled students. Each request generated anemail conversation that was recorded and tracked for future reference,building a picture of each student’s interaction with Program Advisors.A total of 8675 credit transfers were processed, and over 4200students were assessed as eligible to graduate.CAMPUS RECEPTIONCampus Reception was opened in February 2012 and is now the pointof contact for all students on Rockhampton campus. Campus Receptionoperates as a central point for visitors and enables both current andprospective students to seek directions, guidance and advice fromfriendly staff members.CQUNIVERSITY ACCESS SCHEMESIn 2012, CQUniversity Access Schemes were implemented acrossvarious Tertiary Admissions Centres. Receiving additional OP points ortertiary selection ranks assists access and participation in highereducation from eligible applicants, especially those from underrepresentedbackgrounds. The Regional Bonus Scheme, theEducational Access Scheme and the School Bonus Scheme weremade available to domestic students applying for undergraduateadmission through QTAC, UAC and VTAC.COMPLAINTS MANAGEMENTIn 2012, CQUniversity revised its Student Complaints Policyand Procedures as a result of the Queensland OmbudsmanReview. CQUniversity is committed to a complaint-handlingprocess based on the principles of good decision-making,visibility and access, responsiveness, assessment and action,feedback and monitoring effectiveness.Complaints are managed impartially, effectively, fairly andeconomically. The Academic Registrar ensures that staff aretrained and informed of the complaint handling process andthat senior University offi cers are clearly directed to investigate,resolve and record complaints in their Divisions and Directorates.The Academic Registrar’s offi ce fi nalised 172 complaintsthroughout 2012. These complaints were submitted through theCRM system. Turnaround times are monitored and reported to theVice-Chancellor’s Advisory Committee (VCAC).GRADUATIONThe University conducted 16 graduation ceremonies throughout the yearat Brisbane, Bundaberg, Gladstone, Gold Coast, Mackay, Melbourne,Noosa, Rockhampton, Singapore and Sydney. A total of 4830 graduateswere conferred with awards, including 11 Doctoral awards.Thirteen graduates from the University’s wholly-owned registeredtraining organisation, HealthTrain, attended the 13 December 2012Melbourne Graduation Ceremony. This was the University’s firstceremony to include HealthTrain graduates.37REVIEW OF OUR ACTIVITIESTABLE 7: HONORARY AWARDS CONFERRED IN 2012Companion of the UniversityHonorary Doctor of the UniversityHonorary Master of EngineeringHonorary Doctor of Social WorkHonorary Doctor of EngineeringEmeritus Professor of theUniversityDr Denise Powell MBBS(Hons) Qld, GradCertHlthProfEd Monash, GradCertAppSc(BrstUltrasound) QUT,GradDipHumNutr Deakin, GradDipFamMed Monash, FRACGP, FASBPMs Julie Boyd RN, GAICD, FAIMMs Judith Tatow BArts CQUMr Allan Ruming MAICDReverend Bill Crews AM, BElectEng UNSWMr Maxwell Davis PSM BEng(Mech) CIAE, MEng(Mech) VIC, RPEQMr Glen Schumacher BEng(Mech) UTS, GradCertHRMgt USQ, MEng(PowerGen) Qld, MBusAdmin DeakinProfessor Mark Burton BSc(Hons), PhD UNEProfessor Ken Hawkins DipPE Melbourne, BArts Monash, MEd Minnesota, PhD Deakin, FAIM, FAICDProfessor Kevin Tickle CertEngGroundHydro UNSW, BSc, MScSt Qld, PhD Griffi th