2003 Annual Report - Turkish Airlines

HUMAN RESOURCES1999-2003 Development of Staff EfficiencyTurkish Airlines staff totaled 10,239 at the end of 2003,a 6.8% decrease over figures from the previous year(10,984).The number of passengers per employee increased by6.7% with respect to 2002’s figures, thereby increasingproductivity and effectiveness.Number of Employees Number of PassengersYear Per Plane Per Employee1999 157 8852000 171 9642001 163 9142002 166 9452003 158 1,017On August 18, 2003, Turkish Airlines signed the 19th TermCollective Labor Agreement.Breakdown of Staff by Title as of December 31, 2003Flight Attendants 15%Pilots 6%Administration 6%Laborers 11%Data Processing Staff 2%International Staff 7%Engineers, Lawyers, Doctors 2%Specialists, Average Adjusters, Teachers 4%Technicians 16%TOTAL STAFF 10,239Office Staff 31%Breakdown of Staff by Administrative Unit as of December 31, 2003EVP (Financial) 594 (6%)EVP (Human Resources) 377 (4%)Personnel in units reporting directly to the President158 (2%)EVP (Commercial)4,360 (42%)EVP (Flight Operations) 2,552 (21%)EVP (Technical)2,198 (25%)TOTAL STAFF 10,239A total of 1,348 trainees took part in 95 coursesoffered for cockpit training, while 2,258 traineesattended 93 courses for cabin training at the FlightTraining Center.27