2003 Annual Report - Turkish Airlines

Turkish Airlines offers allpassengers staying at TurkishAirline contracted hotels theopportunity to pick up theirboarding cards before going tothe airport.444 0 THY - Flight Route ProjectElectronic TicketingTelephone reservation services are performed locallythrough Turkish Airlines’ Call Center - 444 0 THY – 4440 849. Calls from Miles&Miles members and customerswho use the online facilities are also served through thisnumber.Return Check-inTurkish Airlines provides return check-in services tocustomers without luggage, that depart and return thesame day, between Istanbul, Ankara, Izmir, Antalya,Adana, Bodrum, Dalaman, Trabzon, Gaziantep,Samsun, Erzurum, Malatya, Kayseri, Van, Elaz›¤,Diyarbak›r, Konya, Denizli, Batman, Mardin, fianl›urfa,London, Frankfurt, Paris and Athens. Customers withoutluggage are able to check-in for the returning flight if theyhave a reserved seat, while they check-in for departure.The use of electronic ticketing, a state-of-the-art technologyin the airline industry, is expanding rapidly throughout theworld - especially in the USA. Electronic ticketing reducesthe amount of manpower employed for printed ticketingand thus minimizes distribution expense and reduces therisk of misplacing the valuable documents. This systemenables all ticketing information to be accumulatedelectronically in a database, facilitating operations suchas change of flight or airport check-in and allows flightinformation to be channeled directly into the incomerecording system without the need to provide thepassenger with a printed ticket.Turkish Airlines completed infrastructure preparationsregarding the initiation of the electronic ticketing systemand first began issuing this type of tickets for staff onDecember 9, 2003.Hotel Check-inTurkish Airlines offers all passengers staying at TurkishAirline contracted hotels the opportunity to pick up theirboarding cards before going to the airport.33