2003 Annual Report - Turkish Airlines

SERVICESOn-line ServicesThe new design of the Turkish Airlines website waslaunched on August 22, 2003. Among the servicesaccessible via Internet are Online Ticket Sales, OnlineCheck-In, Flight Schedules, Miles&Miles Services, LostBaggage, Cargo Services (reservation, cargo tracking,scheduling, pricing and domestic fees) plus departureand arrival information.Turkish Airlines provides alternative ticket delivery methodsfor passengers who purchase their tickets directly from thewebsite; such as, "ticketing at the office," tickets by mailfor passengers on flights originating in Turkey, USA,England and Germany and “ticketing at the airport” atmost of the prominent airports in Turkey and abroad.The Ticket on Departure -Ticketing at the Airport (TOD)application facilitating passengers to obtain their tickets atthe airport up to an hour prior to departure on domesticflights and two hours before departure on internationalflights was extended from five days to fifteen days.TOD points are located in Adana, Ankara, Antalya,Bodrum, Dalaman, Gaziantep, Istanbul, Izmir, Kayseri,Konya, Samsun, Trabzon, Diyarbak›r, Malatya and Vanwithin Turkey. Similar service is available in New York,Chicago, London, Manchester, Paris, Lyon, Strasbourg,Nice, Frankfurt, Munich, Stuttgart, Nuremberg, Hamburg,Hannover, Berlin, Düsseldorf, Köln, Madrid, Barcelona,Milan, Vienna, Bucharest, Athens, Tel Aviv, Zurich,Geneva, Brussels, Stockholm, Kiev and Odessa.Turkish Airlines has completed the necessary groundworkfor online check-in; this service was initiated in April.Online check-in is available in Turkey in Adana, Ankara,Antalya, Bodrum, Dalaman, Denizli, Elaz›¤, Gaziantep,Istanbul, Izmir, Kayseri, Konya, Samsun, Trabzon,Diyarbak›r, Erzurum, Malatya, fianl›urfa, Van and outsidethe country in Amsterdam, Barcelona, Bucharest, Cairo,Frankfurt, Hamburg, Kiev, Madrid, Milan, Odessa, Parisand Strasbourg.31