2003 Annual Report - Turkish Airlines

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30Among the services accessible via Internet are OnlineTicket Sales, Online Check-In, Flight Schedules,Miles&Miles Services, Lost Baggage, Cargo Services(reservation, cargo tracking, scheduling, pricing anddomestic fees) plus departure and arrivalinformation.
SERVICESOn-line ServicesThe new design of the Turkish Airlines website waslaunched on August 22, 2003. Among the servicesaccessible via Internet are Online Ticket Sales, OnlineCheck-In, Flight Schedules, Miles&Miles Services, LostBaggage, Cargo Services (reservation, cargo tracking,scheduling, pricing and domestic fees) plus departureand arrival information.Turkish Airlines provides alternative ticket delivery methodsfor passengers who purchase their tickets directly from thewebsite; such as, "ticketing at the office," tickets by mailfor passengers on flights originating in Turkey, USA,England and Germany and “ticketing at the airport” atmost of the prominent airports in Turkey and abroad.The Ticket on Departure -Ticketing at the Airport (TOD)application facilitating passengers to obtain their tickets atthe airport up to an hour prior to departure on domesticflights and two hours before departure on internationalflights was extended from five days to fifteen days.TOD points are located in Adana, Ankara, Antalya,Bodrum, Dalaman, Gaziantep, Istanbul, Izmir, Kayseri,Konya, Samsun, Trabzon, Diyarbak›r, Malatya and Vanwithin Turkey. Similar service is available in New York,Chicago, London, Manchester, Paris, Lyon, Strasbourg,Nice, Frankfurt, Munich, Stuttgart, Nuremberg, Hamburg,Hannover, Berlin, Düsseldorf, Köln, Madrid, Barcelona,Milan, Vienna, Bucharest, Athens, Tel Aviv, Zurich,Geneva, Brussels, Stockholm, Kiev and Odessa.Turkish Airlines has completed the necessary groundworkfor online check-in; this service was initiated in April.Online check-in is available in Turkey in Adana, Ankara,Antalya, Bodrum, Dalaman, Denizli, Elaz›¤, Gaziantep,Istanbul, Izmir, Kayseri, Konya, Samsun, Trabzon,Diyarbak›r, Erzurum, Malatya, fianl›urfa, Van and outsidethe country in Amsterdam, Barcelona, Bucharest, Cairo,Frankfurt, Hamburg, Kiev, Madrid, Milan, Odessa, Parisand Strasbourg.31
Page 1 and 2: T o w a r d n e w h o r i z o n sAn
Page 3 and 4: Turkish Airlines’ Mission Stateme
Page 5 and 6: Board of Directors(as of December 3
Page 7 and 8: The fact that the United States was
Page 9 and 10: Financial FiguresProfit/Loss (TL mi
Page 11: 1994-2003 Revenue Passengers1994-20
Page 14 and 15: By the end of the year, the number
Page 16 and 17: In 2003, a total of 10.4 million pa
Page 18 and 19: While scheduled domestic flightcapa
Page 20 and 21: In an effort to meet cargo demands
Page 23 and 24: We have continued to add newdestina
Page 25 and 26: As part of the Regional Aviation Pr
Page 29 and 30: HUMAN RESOURCES1999-2003 Developmen
Page 34 and 35: Miles&Miles members who purchased t
Page 36 and 37: INFORMATION TECHNOLOGYPROJECTSProje
Page 38 and 39: CAPITAL REVIEWTurkish Airlines adop
Page 40 and 41: FOREIGN CURRENCY TRANSACTIONS(ACCOR
Page 42 and 43: TURKISH AIRLINES INC.DETAILED BALAN
Page 48 and 49: TURKISH AIRLINES INC.FINANCIAL STAT
Page 50 and 51: TURKISH AIRLINES INC.FINANCIAL STAT
Page 52 and 53: TURKISH AIRLINES INC.BALANCE SHEETS
Page 54 and 55: TURKISH AIRLINES INC.STATEMENTS OF
Page 56 and 57: TURKISH AIRLINES INC.STATEMENTS OF
Page 58 and 59: TURKISH AIRLINES INC.NOTES TO THE F
Page 78 and 79: TERMS AND ABBREVIATIONSAvailable Se
Page 80 and 81: ASIAAlmatyAmmanAshkhabadBahrainBang
Page 82:
Our FleetA340-300Number of Aircraft
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2003 Annual Report - Turkish Airlines

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