Amadeus e-support Centre User Guide - Amadeus Qatar

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Browsing Reference MaterialsReference materials such as user guides, quick cards, product guides, courseguides, tutor guides, support documents and technical manuals are also groupedunder travel industry topics. You can access “Browse reference materials” from thehomepage.Or from the Learning Services menu:Note: The same knowledge solution can be found in more than one topic.Page 22Amadeus Qatar W.L.L
Logging a CaseA case is an electronic record of your incident or request. You should log a case onlyif you cannot find a satisfactory solution to your query in Amadeus e-Support Centre.To log a case:1. Go to the support main menu:2. Click on “Log a case” in the “Contact Amadeus” section:.Page 23Amadeus Qatar W.L.L
Page 3 and 4: Security levelCompany Amadeus Qatar
Page 5 and 6: Who are you? Select your Profile fr
Page 7 and 8: Amadeus e-Support registrationFollo
Page 9 and 10: 3- If you have found your name in t
Page 11 and 12: If you have not found your name in
Page 13 and 14: Update Profile InformationIf you ha
Page 15 and 16: Searching for Knowledge SolutionsYo
Page 17 and 18: Refining Your Search ResultsIf your
Page 19 and 20: Using Advance SearchIf you want to
Page 21: Browsing SolutionKnowledge solution
Page 25 and 26: 6. Enter the case details in the po
Page 27 and 28: Viewing a List of CasesCase records
Page 29 and 30: The Case StatusOpenWaiting for Cust
Page 31: 2- Update the case as required.Ente

Amadeus e-support Centre User Guide - Amadeus Qatar

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