Amadeus e-support Centre User Guide - Amadeus Qatar

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IntroductionAmadeus e-Support Centre provides a single access point to learning and supportcontent such as user and product guides, quick cards, course guides, technicalmanuals and videos. It offers a range of information and services such astroubleshooting, real-time alerts, tips, product news and rollouts. This self-serviceweb-based support tool is designed specifically for travel agents. It is accessible fromAmadeus Selling Platform, or from your web browser via a URL.To access Amadeus e-Support Centre from Amadeus Selling Platform, select theAmadeus e-SupportTo access Amadeus e-Support Centre from a web browser once completedregistration process through Amadeus selling Platform, enter the following URL:http://mye-supportcentre.amadeus.comSystem Response:Page 4Amadeus Qatar W.L.L
Who are you? Select your Profile from Drop downSystem Response:Page 5Amadeus Qatar W.L.L
Page 3: Security levelCompany Amadeus Qatar
Page 7 and 8: Amadeus e-Support registrationFollo
Page 9 and 10: 3- If you have found your name in t
Page 11 and 12: If you have not found your name in
Page 13 and 14: Update Profile InformationIf you ha
Page 15 and 16: Searching for Knowledge SolutionsYo
Page 17 and 18: Refining Your Search ResultsIf your
Page 19 and 20: Using Advance SearchIf you want to
Page 21 and 22: Browsing SolutionKnowledge solution
Page 23 and 24: Logging a CaseA case is an electron
Page 25 and 26: 6. Enter the case details in the po
Page 27 and 28: Viewing a List of CasesCase records
Page 29 and 30: The Case StatusOpenWaiting for Cust
Page 31: 2- Update the case as required.Ente

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