Amadeus e-support Centre User Guide - Amadeus Qatar

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TipThe case description panel is limited to 1,200 characters.If you need more space record your case with a partialdescription, then click on Add in the Updates section tocomplete the description.Note: For further clarification, you can also add attachments (screenshot, errormessage, and copy of the PNR).System Response:Page 26Amadeus Qatar W.L.L
Viewing a List of CasesCase records in Amadeus e-Support Centre are stored in the following categories,accessible from “My account” in the main menu, (you may not see all categoriesdepending on your organisation): My Cases - All cases created by you. My Office Cases – All cases created by you, or by any user belonging to thesame Office ID as yours. My Agency Cases - All cases created by you, or by any user from your account oryour agency. My Agency Cases History - All closed cases created from your account or byyour agency.Page 27Amadeus Qatar W.L.L
Page 3 and 4: Security levelCompany Amadeus Qatar
Page 5 and 6: Who are you? Select your Profile fr
Page 7 and 8: Amadeus e-Support registrationFollo
Page 9 and 10: 3- If you have found your name in t
Page 11 and 12: If you have not found your name in
Page 13 and 14: Update Profile InformationIf you ha
Page 15 and 16: Searching for Knowledge SolutionsYo
Page 17 and 18: Refining Your Search ResultsIf your
Page 19 and 20: Using Advance SearchIf you want to
Page 21 and 22: Browsing SolutionKnowledge solution
Page 23 and 24: Logging a CaseA case is an electron
Page 25: 6. Enter the case details in the po
Page 29 and 30: The Case StatusOpenWaiting for Cust
Page 31: 2- Update the case as required.Ente

Amadeus e-support Centre User Guide - Amadeus Qatar

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