Amadeus e-support Centre User Guide - Amadeus Qatar

More documents

Recommendations

Info

Working with Case DetailsUpdating a Case1- Click on the case number to open the case details.Click here to update the case description panelClick here to ask the Help Desk to close he caseThe Case Details view records all updates created by you (marked „CustomerUpdate‟), and the Help Desk (marked „Update for Customer‟).Click here to attach an external filePage 30Amadeus Qatar W.L.L
2- Update the case as required.Enter your updatesClick here to send your updates to the Amadeus Help DeskThe case status automatically changes to open after any update. It may subsequentlychange to Waiting for Customer if the Help Desk requires your input.Page 31Amadeus Qatar W.L.L
Page 3 and 4: Security levelCompany Amadeus Qatar
Page 5 and 6: Who are you? Select your Profile fr
Page 7 and 8: Amadeus e-Support registrationFollo
Page 9 and 10: 3- If you have found your name in t
Page 11 and 12: If you have not found your name in
Page 13 and 14: Update Profile InformationIf you ha
Page 15 and 16: Searching for Knowledge SolutionsYo
Page 17 and 18: Refining Your Search ResultsIf your
Page 19 and 20: Using Advance SearchIf you want to
Page 21 and 22: Browsing SolutionKnowledge solution
Page 23 and 24: Logging a CaseA case is an electron
Page 25 and 26: 6. Enter the case details in the po
Page 27 and 28: Viewing a List of CasesCase records
Page 29: The Case StatusOpenWaiting for Cust

Amadeus e-support Centre User Guide - Amadeus Qatar

Create successful ePaper yourself

Delete template?

Save as template?