Governing for Results 2 - Washington State Digital Archives

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Department of Veterans AffairsVeterans in two counties get counseling servicesChelan and Douglas counties had a need for veterans’ services, especially tohelp veterans with post-traumatic stress disorder. However, no services wereavailable in these areas.A team evaluated the situation and found numerous programs existed in theBellingham area. They assisted the federal government to see the benefits ofshifting resources to an under served area.Results★ The federal government in the two counties finances full outpatientcounseling facilities. The federal government is paying for four full-timepositions to provide counseling.★ A $20,000 cost savings by combining the new services in offices with otherassistance for veterans.★ Better services for veterans in Chelan and Douglas Counties.Team members: Tom Schumacher, John Lee, and Jim Rising.CONTACT: Barbara Burgener (360) 709-523857
Department of Veterans AffairsVeterans in rural areas now receive needed servicesVeterans who live in the rural regions of Clallam, Jefferson and Grays Harborcounties had to travel to Bremerton, Port Angeles or Aberdeen to obtainservices. This was also true for veterans living on tribal lands for the Quillayute,Makah, Hoh and Quinault Indian nations.This created a hardship for these veterans and additional costs for thedepartment. A team identified a need to provide improved service for veterans inthese areas.Results★ A volunteer service officer now provides direct claims and referral services toveterans on tribal lands and remote and rural regions of the state.★ Services are more convenient for veterans.★ An annual cost savings of $10,500 in salary and travel reimbursements.Team members: Tom Schumacher, John Lee, and Jim Rising.CONTACT: Barbara Burgener (360) 709-523858
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Governing for Results 2 - Washington State Digital Archives

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