Governing for Results 2 - Washington State Digital Archives

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Employment Security DepartmentBetter tracking for initial claims reduces errorsThe processing of initial applications for unemployment insurance resulted in ahigh number of errors in the Walla Walla Job Service Center. Correctionsresulted in delays in the payments of claims. No tracking system existed to helpidentify how and why the errors were being made.A team set up tracking methods to determine a percentage rate of errors andwhy they were being made. Employees began using a self-monitoring processand a daily work log.Results★ The error rate on initial applications dropped from 30 percent to 4 percentover a 13-month period. This is a reduction of 26 percent.★ Cost savings in staff time of $5,300.★ Repeat visits by customers to correct errors dropped by 18 percent.Team members: Mary Juarez, Lisa Whited, Carmen Nicely, Lee Young, andBarbara Smith.CONTACT: Kathy Baros Friedt (360) 902-960159
Employment Security DepartmentChange saves $$, produces reliable labor reportEach quarter, the Employment and Training Division surveys approximately1,600 employers with multiple work sites to prepare a labor market report.Entering the information into a computer system required the efforts of two workgroups and numerous edits. Sometimes, missing information producedinaccurate reports.A team reviewed the process, identified problem areas and developed andtested solutions to devise a more efficient method of handling the report.Results★ Reports are more accurate and reliable.★ A savings in staff costs of $17,946 in the first six months.Team members: Rich Erickson, Donna Thompson, Michael Moores, MollyWebster, Georgie Thomas, Melba Manong, Janice Walker, Henry Tablano,Linda Johnsen, Ed Vuckich, and Nary Ross.CONTACT: Kathy Baros Friedt (360) 902-960160
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Governing for Results 2 - Washington State Digital Archives

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