Governing for Results 2 - Washington State Digital Archives

Health Care AuthorityInnovation saves time, increases productivityThe Health Care Authority is responsible for checking the credentials ofapproximately 11,800 health-care providers per year to make sure they maintainhigh quality care for those who receive their services. The previous process wasable to handle an average of 50 checks on providers each month.The new process uses a national database from accredited sources to verifyinformation, effectively eliminating the need to re-check those providers whoseinformation was contained in the national databases.Results★ The agency was able to verify credentials for 4,595 providers to date throughthe new process, avoiding the agency $165,000 in purchase services andabout 2,150 staff hours.Team members: Elizabeth Cochran, Barb LeRoue, Elaine Youell, and KristaShufelt.CONTACT: Max McMullen (360) 923-275269