Governing for Results 2 - Washington State Digital Archives

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Employment Security DepartmentSoftware saves mailing costs of unemploymentinsurance checksThe federal Department of Labor pays the mailing costs when EmploymentSecurity sends out unemployment insurance warrants. The Department of Laborasked the agency to further automate its mailing process to save money.Pre-sorted mail sent by Employment Security cost 29.5 cents for each piece.The agency did an analysis of its mailing process and found that enhancedsoftware would permit additional bar coding for the mail.Results★ A cost of 25.4 cents for each piece of mail, compared to the previous rate of29.5 cents.★ Cost savings of $8,700 between January 22 and March 31, 1998. Projectedannual savings of about $271,000.★ Some recipients of unemployment insurance warrants may receive theirchecks a day earlier.Team members: Clark Christine, Dale Myers, Judy Carlson, and Jerry Iyall.CONTACT: Kathy Baros Friedt (360) 902-960165
Employment Security DepartmentTelephone interviews find fraud, save timeMost overpayments to claimants receiving benefits for unemployment insuranceare the result of fraud identified by the Office of Special Investigations FraudManagement Unit. To counter this, department investigators used to conduct inpersoninterviews with claimants about possible overpayments.Frequently, though, in-person interviews would be delayed up to a monthbecause of the transfer of records and scheduling involved.Beginning in July 1997, the department began telephone interviews withclaimants suspected of receiving overpayments.Results★ Cases now take an average of 11.5 days fewer to resolve.★ From July 1997 to December 1997, 563 additional interviews were conductedcompared to July 1996 to December 1996, representing a 500 percentincrease.★ A $13,980 savings to date in staff travel time.Team members: Deborha Hollinger, Gabriel Ramos, Sheryl Mayes, AnaParkinson, Elena Perez, Yancy Rosado, and Gerri Woolf.CONTACT: Kathy Baros Friedt (360) 902-960166
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69 Innovation saves time, increases
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Board of Industrial Insurance Appea
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Department of AgricultureInnovation
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Department of Financial Institution
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Governing for Results 2 - Washington State Digital Archives

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