YHN Delivery Plan 2012-13 - Your Homes Newcastle

establish governance arrangements by31/01/2012 - AchievedThe Byker Community Trust wasestablished and registered with theFinacial Services Authority as anIndustrial and Provident Society on11 th September 2011.Complete the transfer of the Blucherproperties to Leazes Homes by 01/09/2011- AchievedThe Blutcher properties weresuccessfully transferred to LeazesHomes by the target date of01/09/2011.Three star excellent servicesAchieve 82% satisfaction with the overallhousing service by 31/03/2012.- Not achieved81.2% satisfaction recorded throughour survey of tenants and residents(STAR).Further investigation is now underwayto identify reasons for underperformance, and planimprovements.Achieve a 3% structural efficiency saving onthe 2011/12 YHN/HRA revenue base budgetof £30.6m by 31/03/2012.- AchievedDuring 2011/12 we made £1,368,540worth of efficiency savings.This equates to a 4.47% structuralefficiency saving on the 2011/12YHN/HRA revenue budget. Thisexceeds our target.Meet the ‘Excellent’ level of the SocialHousing Equality Framework by 31/12/2011. - AchievedAssessment was carried out inDecember 2011. YHN achieved thetarget ‘excellent’ level.Increase by 30% the number of furnished21