YHN Delivery Plan 2012-13 - Your Homes Newcastle

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GManagers must ensure that all team targets are incorporated into individual121’s and appraisals to enable local monitoring. Managers must also ensurethat all relevant targets relating to corporate action plans as listed on page 41are also cascaded.Team targets Complete 99% of all Energy Performance Certificate requests within 15working days of request during 2012/13.Team will attend at least 20 Tenants’ and Residents’ Association meetingsduring 2012/13.Y78
Directorate: Tenancy Services (Support and Care)Team: Advice and SupportKey work areas:Provide an advice and support service to current and prospective tenants withparticular support on housing and financial issues. The service aims to: Ensure that current tenancies are maintained; and Support prospective tenants in succeeding in their tenancies.The targets below are monitored on a quarterly basis through the service planmonitoring programme.YHN Top 20 targetGenerate a minimum of £907,000 during 2012/13 through:- Sponsorship and Grants- £474,000- Traded services- £433,000Achieve 100% level A’s in our Service Quality Framework assessments forSupporting People contracts during 2012/13. Achieve 100% of supporting people contracts tendered for during 2012/13.Wider Management Team targetOffer 100% of all new tenants a financial inclusion assessment during theFinancial Inclusion Service pilot (April-Oct 2012).Service standardsPPiAfter you are referred to us, we will always arrange to interview you. Ourtarget is to see at least 92% of new customers within 10 working days of youbeing referred to us during 2012/13.We will always create a support plan for you. Our target is to do this during thefirst interview for at least 90% of our customers during 2012/13.We aim for at least 92% of our customers to be satisfied with staff from theAdvice and Support Service during 2012/13.Managers must ensure that all team targets are incorporated into individual121’s and appraisals to enable local monitoring. Managers must also ensurethat all relevant targets relating to corporate action plans as listed on page 41are also cascaded.O79
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Forewordby Steve Murphy,Chair of Yo
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1. IntroductionYour Homes Newcastle
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Working with Newcastle CityCouncil
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The principles behind managingperfo
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4. Key cross-cutting themesProvidin
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treating everyone fairly and withre
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adding greater value to our advice
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tenancies supported outside of Newc
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Strategic objective achievements201
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Adaptations Panel. It hasrepresenta
Page 29 and 30: 6. Looking forward: what we aim to
Page 31 and 32: Strategic objective: Refurbishing a
Page 33 and 34: housing servicesEnables benchmarkin
Page 35 and 36: Northgate Housing v6Community Housi
Page 37 and 38: Strategic objective: Support and Ca
Page 39 and 40: Business Strategy relating to welfa
Page 41 and 42: Wider Management Team targetsThe ta
Page 43 and 44: Finance andResourcesHuman Resources
Page 45 and 46: The YHN Service Plan 2012/13What is
Page 47 and 48: Organisational structureChief Execu
Page 49 and 50: Service standardsAssets and Informa
Page 51 and 52: Directorate: BusinessTeam: Business
Page 53 and 54: Team targetsPolicy and Business Sup
Page 55 and 56: Directorate: BusinessTeam: Investme
Page 57 and 58: Directorate: BusinessTeam: Organisa
Page 59 and 60: Directorate: Chief Executives Offic
Page 61 and 62: Directorate: Chief Executives Offic
Page 63 and 64: Directorate: Finance & ResourcesTea
Page 69 and 70: Provide actual leasehold charges to
Page 71 and 72: Managers must ensure that all team
Page 73 and 74: eing referred to the service during
Page 75 and 76: Directorate: Tenancy ServicesTeam:
Page 77: Directorate: Tenancy ServicesTeam:
Page 81 and 82: Directorate: Tenancy Services (Supp
Page 85 and 86: Directorate: Tenancy Services (City
Page 93 and 94: Directorate: Tenancy Services (Hous
Page 95 and 96: Appendix 2- Housing Revenue Account
Page 97 and 98: Appendix 3- Modern Homes Programme
Page 99: For moreinformationlog ontowww.yhn.
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YHN Delivery Plan 2012-13 - Your Homes Newcastle

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