YHN Delivery Plan 2012-13 - Your Homes Newcastle

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are also cascaded.Team targetsRefer 99% of tenants who go through the court process to the Advice andSupport Service during 2012/13.Y90
Directorate: Tenancy Services (Support and Care)Team: Young Peoples ServiceKey work areas:The Young People's Service supports young people by giving advice, preventinghomelessness and helping young people to find a home. The service consists of thefollowing teams: Floating Support and Homeless Prevention – aims to prevent youngpeople from becoming homeless & provides support in tenancies. Supported Accommodation Service – a 24 hour staffed hostel for homelessyoung people & block of 16 semi-independent tenancies with on-site supportduring office hours. Family Intervention Project – support for families at risk of eviction andchaotic lifestyles. Youth Voice – provides opportunities for young people and families to beinvolved in decision making and to volunteer.The targets below are monitored on a quarterly basis through the service planmonitoring program.YHN Top 20 targetGenerate a minimum of £907,000 during 2012/13 through:- Sponsorship and Grants- £474,000- Traded services- £433,000Achieve 100% level A’s in our Service Quality Framework assessments forSupporting People contracts during 2012/13. Achieve 100% of supporting people contracts tendered for during 2012/13.Service standardsPMake sure that everyone supported in a tenancy is fully involved in thedecisions that affect their life. We aim to do this for at least 99% of customersduring 2012/13.Provide advice and information to a minimum of 99% of young people andfamilies using our service to ensure they know their rights during 2012/13.Encourage a minimum of 99% of young people engaging with our service totake part in their community or participate with Youth Voice during 2012/13.Jointly assess the needs with Initial Response Service for a minimum of 99% of16 and 17 year olds in Newcastle who are in need of accommodation andpresent at Housing Advice Centre during 2012/13.95% of vulnerable young people who are supported by our floating supportservice to maintain a successful tenancy for 12 months during 2012/13.91
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Forewordby Steve Murphy,Chair of Yo
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1. IntroductionYour Homes Newcastle
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Working with Newcastle CityCouncil
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The principles behind managingperfo
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4. Key cross-cutting themesProvidin
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treating everyone fairly and withre
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adding greater value to our advice
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tenancies supported outside of Newc
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Strategic objective achievements201
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Adaptations Panel. It hasrepresenta
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6. Looking forward: what we aim to
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Strategic objective: Refurbishing a
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housing servicesEnables benchmarkin
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Northgate Housing v6Community Housi
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Strategic objective: Support and Ca
Page 39 and 40: Business Strategy relating to welfa
Page 41 and 42: Wider Management Team targetsThe ta
Page 43 and 44: Finance andResourcesHuman Resources
Page 45 and 46: The YHN Service Plan 2012/13What is
Page 47 and 48: Organisational structureChief Execu
Page 49 and 50: Service standardsAssets and Informa
Page 51 and 52: Directorate: BusinessTeam: Business
Page 53 and 54: Team targetsPolicy and Business Sup
Page 55 and 56: Directorate: BusinessTeam: Investme
Page 57 and 58: Directorate: BusinessTeam: Organisa
Page 59 and 60: Directorate: Chief Executives Offic
Page 61 and 62: Directorate: Chief Executives Offic
Page 63 and 64: Directorate: Finance & ResourcesTea
Page 69 and 70: Provide actual leasehold charges to
Page 71 and 72: Managers must ensure that all team
Page 73 and 74: eing referred to the service during
Page 75 and 76: Directorate: Tenancy ServicesTeam:
Page 77 and 78: Directorate: Tenancy ServicesTeam:
Page 79 and 80: Directorate: Tenancy Services (Supp
Page 85 and 86: Directorate: Tenancy Services (City
Page 87 and 88: Directorate: Tenancy Services (City
Page 89: Directorate: Tenancy Services (City
Page 93 and 94: Directorate: Tenancy Services (Hous
Page 95 and 96: Appendix 2- Housing Revenue Account
Page 97 and 98: Appendix 3- Modern Homes Programme
Page 99: For moreinformationlog ontowww.yhn.
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YHN Delivery Plan 2012-13 - Your Homes Newcastle

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