YHN Delivery Plan 2012-13 - Your Homes Newcastle

Team targetsPolicy and Business Support Develop a centralised and co-ordinated approach to bidding for grants andcontracts by 30/09/2012. Develop a best practice repository for YHN by 30/09/2012. Redesign policy and strategy templates by 31/08/2012.Implement arrangements that enable YHN to understand and interpretnational policy developments by 31/12/2012.Develop a process to enable a co-ordinated and consistent approach toaccreditations and assessments by 31/01/2013.Redesign YHN’s approach to quantitative research to improve efficiency andeffectiveness by 31/07/2012.Service Quality Redesign YHN’s business and financial planning process to improveefficiency and effectiveness by 31/08/2013. Redesign 2013/14 delivery plan and service plan by 31/03/2013.Agree the performance monitoring requirements of the business by30/11/2012.Redesign YHN’s performance management framework and replace it with aprocess which sees all service performance information collated and fed backto the service by 31/03/2013.Deliver the new performance management framework through an accountmanagement approach by 31/03/2013.Redesign the SLA Management Programme incorporating revised monitoringarrangements by 31/12/2012.Customer Involvement Deliver 120 involvement activities by 31/03/2013. Deliver three customer inspections by 31/03/2013.Deliver the 2012/13 ‘You’ve Got the Power’ participatory budget event by30/06/2012. Produce an annual performance report by 01/10/2012. Deliver a minimum of twenty training courses for tenants during 2012/13.53