YHN Delivery Plan 2012-13 - Your Homes Newcastle
YHN Delivery Plan 2012-13 - Your Homes Newcastle
YHN Delivery Plan 2012-13 - Your Homes Newcastle
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Finance andResourcesHuman Resources Finalise Human Resources Team structure by 30/06/<strong>2012</strong>Finance Maintain a minimum HRA balance of £8 million by 31/03/20<strong>13</strong>Develop an approach to net present value (NPV) of properties ininvestment programme by 31/12/<strong>2012</strong>Income Collect £400,000 Former Tenants Arrears during <strong>2012</strong>/<strong>13</strong> Collect 97.5% of leasehold service charges during <strong>2012</strong>/<strong>13</strong>Customer Service 95% of complaints to be given a full written response within 10working days during <strong>2012</strong>/<strong>13</strong>Implement a single number or key numbers for enquiries by31/03/20<strong>13</strong>Citywide Services HASBET Implement new case management IT system and performancemanagement framework at <strong>YHN</strong> for antisocial behaviour by30/09/<strong>2012</strong><strong>Newcastle</strong> Furniture Service We will secure 2 new customers to the freight consolidation centreby 31/03/20<strong>13</strong> We will increase income generated by NFS by £400,000 during<strong>2012</strong>/<strong>13</strong>Advice and Support Offer 100% of all new tenants a financial inclusion assessmentduring the Financial Inclusion Service pilot (April-Oct <strong>2012</strong>)43
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