YHN Delivery Plan 2012-13 - Your Homes Newcastle

publishing an annual summary of ASB case studies through our AnnualReport by 31/03/2013.We will increase publicity of the action we take against ASB perpetrators byproviding a quarterly update on recent cases through our website during2012/13. We will develop and deliver a good citizenship programme aimed at youngpeople living on our estates by 31/03/2013GManagers must ensure that all team targets are incorporated into individual121’s and appraisals to enable local monitoring. Managers must also ensurethat all relevant targets relating to corporate action plans as listed on page 41are also cascaded.Team targets In 97% of cases we will install surveillance equipment within five workingdays after receiving Regulation of Investigatory Powers Act (RIPA)authorisation during 2012/13. Ensure 90% of closed ASB cases are resolved during 2012/13. Achieve customer satisfaction rating of 80% for the handling of ASB casesreferred to HASBET during 2012/13.Achieve customer satisfaction rating of 80% for the speed of responsereferred to HASBET during 2012/13.Y86