YHN Delivery Plan 2012-13 - Your Homes Newcastle

Directorate: Tenancy Services (Citywide)Team: Newcastle Furniture ServiceKey work areas:Deliver a range of services to tenants of YHN and external organisations to helpsupport independence. These services include:o Comprehensive furniture package service;o Child safety equipment scheme for YHN Tenants; ando Garden Care maintenance scheme.The targets below are monitored on a quarterly basis through the service planmonitoring programme.YHN Top 20 targetGenerate a minimum of £907,000 during 2012/13 through:- Sponsorship and Grants- £474,000- Traded services- £433,000Wider Management Team targetsPWe will secure two new customers to the freight consolidation centre by31/03/2013. We will increase income generated by NFS by £400,000 during 2012/13.Service standardsPFurniture Service:We will deliver 94% of furniture to you within five working days of you askingus during 2012/13.We will collect 94% of furniture from you within five working days of youasking us during 2012/13.We will repair or replace 94% of all faulty cookers we have supplied to youwithin two working days of you telling us about it during 2012/13.We will carry out 94% of collections following receipt of termination for allYHN managed tenancies within two working days of a request during2012/13.We will visit all customers within eight weeks after delivering their furniturepack during 2012/13.The Garden Care Service: We will visit you 11 times within a 12 month period during 2012/13.87