YHN Delivery Plan 2012-13 - Your Homes Newcastle

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direct debits March 2012 baseline figure of 4500.Helps to control overall level ofarrearsContributes towards our FinancialInclusion and Income ManagementstrategiesAligned with Welfare Reformchanges- increased move towardsautomated payments.Will maximise rent and servicecharge income streams andtherefore help contribute to the keychallenges in the Business StrategyInformationTechnology (IT)Key IT prioritytasks completed High priority within the BusinessStrategy IT supports a wide range of linkedstrategic objectives including deliveryof excellent customer services.Complete 100% of all ICT deliverablesidentified as high priority on the 2012/2013ICT Investment Plan:ASB management systemreplacementConcierge/Enquiry Centre technicalintegrationWorkforce scheduling for NewcastleFurniture Service34
Northgate Housing v6Community Housing Office WYSEterminal replacementEquality andDiversityImproved use ofdemographicinformation toinformdevelopment ofservices. Reflects key cross cutting issue Builds on work carried out withPerformance Committee during2011/12 to improve the quality ofdemographic data collected andquality of analysis ICT System IntegrationProduce equality and diversity action plans,informed by demographic analysis, for 6service areas and report to Customer andService Delivery Committee during 2012/13 Supports strategic objective of 3*excellent services Ensures we meet statutory duty asstipulated in the Equality Act. Aligns with the aspirations of theNewcastle Future Needs Assessmentby the City CouncilFinancialManagementBudgets accuratelymatch resourceneedsHeadline budgetsyear end outturnmatches budgetOne of the key challenges in theBusiness StrategyCentral to YHN’s financial viabilityEnables investment in properties andservicesMaintain HRA budget of £10 million belowdebt cap during 2012/13.35
Page 3 and 4: Forewordby Steve Murphy,Chair of Yo
Page 5 and 6: 1. IntroductionYour Homes Newcastle
Page 7: Working with Newcastle CityCouncil
Page 12: The principles behind managingperfo
Page 15 and 16: 4. Key cross-cutting themesProvidin
Page 17 and 18: treating everyone fairly and withre
Page 19: adding greater value to our advice
Page 22 and 23: tenancies supported outside of Newc
Page 24 and 25: Strategic objective achievements201
Page 26: Adaptations Panel. It hasrepresenta
Page 29 and 30: 6. Looking forward: what we aim to
Page 31 and 32: Strategic objective: Refurbishing a
Page 33: housing servicesEnables benchmarkin
Page 37 and 38: Strategic objective: Support and Ca
Page 39 and 40: Business Strategy relating to welfa
Page 41 and 42: Wider Management Team targetsThe ta
Page 43 and 44: Finance andResourcesHuman Resources
Page 45 and 46: The YHN Service Plan 2012/13What is
Page 47 and 48: Organisational structureChief Execu
Page 49 and 50: Service standardsAssets and Informa
Page 51 and 52: Directorate: BusinessTeam: Business
Page 53 and 54: Team targetsPolicy and Business Sup
Page 55 and 56: Directorate: BusinessTeam: Investme
Page 57 and 58: Directorate: BusinessTeam: Organisa
Page 59 and 60: Directorate: Chief Executives Offic
Page 61 and 62: Directorate: Chief Executives Offic
Page 63 and 64: Directorate: Finance & ResourcesTea
Page 69 and 70: Provide actual leasehold charges to
Page 71 and 72: Managers must ensure that all team
Page 73 and 74: eing referred to the service during
Page 75 and 76: Directorate: Tenancy ServicesTeam:
Page 77 and 78: Directorate: Tenancy ServicesTeam:
Page 79 and 80: Directorate: Tenancy Services (Supp
Page 85 and 86:
Directorate: Tenancy Services (City
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Directorate: Tenancy Services (Supp
Page 93 and 94:
Directorate: Tenancy Services (Hous
Page 95 and 96:
Appendix 2- Housing Revenue Account
Page 97 and 98:
Appendix 3- Modern Homes Programme
Page 99:
For moreinformationlog ontowww.yhn.
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YHN Delivery Plan 2012-13 - Your Homes Newcastle

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