YHN Delivery Plan 2012-13 - Your Homes Newcastle

available housing options.If you complete a housing options interview all applicants will be given apersonal housing plan setting out what options are available to them.If you do not qualify to join our scheme we will tell you:- Why this is;- What information we have considered; and- What you can do to qualify, including the support available to you. We will deal with 95% of appeals within 21 days during 2012/13.Anti-social behaviourWe will contact you within the following times to offer a face-to-face interviewor an interview by phone, or by e-mail if you would prefer. The timescales arebased on how serious the anti-social behaviour is:- The next working day if the anti-social behaviour is personallymotivated;- Within three working days if the anti-social behaviour is a widercommunity issue that does not need an immediate response; or- Within five working days for less serious types of anti social behavioursuch as environmental issues.Our target for the above timescales is 97% for all anti-social behaviour during2012/13.OLocal offers We will complete an options appraisal on the introduction of welfare visits forvulnerable customers by 31/08/2013.GManagers must ensure that all team targets are incorporated into individual121’s and appraisals to enable local monitoring. Managers must also ensurethat all relevant targets relating to corporate action plans as listed on page 41are also cascaded.Team targets 70% of Housing Project Fund schemes to be completed by 01/01/2013.80% of Housing Project Fund budget to be committed and orders placed by30/11/2012. Review YHN’s the Emergency Plan by 31/03/2013.Y76