YHN Delivery Plan 2012-13 - Your Homes Newcastle

The Child Safety Equipment Scheme:We will install 95% of safety equipment referrals within eight weeks during2012/13.Managers must ensure that all team targets are incorporated into individual121’s and appraisals to enable local monitoring. Managers must also ensurethat all relevant targets relating to corporate action plans as listed on page 41are also cascaded.Team targets Achieve 95% satisfaction with services by 31/03/2013. We will maintain ISO9001 accreditation during 2012/13. We will maintain ISO14001 accreditation during 2012/13. We will carry out four full stock checks during 2012/13.Furniture Service:OWe will reuse at least 60% of all products returned from terminations during2012/13.We will repair at least 55% of NFS supplied white goods within tenant’shomes during 2012/13.The Garden Care Service:We will increase the number of Garden Care customers by 10% during2012/13.Y88