BuSiNeSS PlAN - California Lottery

Since its inception, the CSL has worked to be a good community partnerwhether through sponsorships or staff volunteering their time. Lotteryproducts are available in nearly every community in the state, but ourrelationship with the community must extend beyond the next excitinggame. Our staff and retailers live and work in these communities and havea vested interest in the community as a whole. Lottery staff volunteer theirtime as individuals and as an organization. We mentor, we walk, we buildand we raise funds for the causes that are important to our communities.Last year, CSL staff alone raised over $15,000 for the State’s United Waycampaign. In the coming year, we will challenge ourselves again as weparticipate in the California State Employees Charitable Campaign andCalifornia State Employees Food Drive. Additionally, we hope to createa mechanism for CSL employees to log their volunteer hours in orderto better acknowledge the staff who give their time in the community.The CSL also helps ensure that winners meet their financial obligations.The CSL participates in a program that checks Franchise Tax Board andState Controller’s Office databases to confirm that winners of $600 ormore have no unpaid child support, alimony, taxes, or state or local fees.A Partner in ConservationWe recently introduced“Check-A-Ticket” devicesthat allow customers toscan their own tickets todetermine not only if theticket is a winner, but alsothe amount won.The CSL is a partner in the environmental efforts of the state. While muchof our infrastructure and day-to-day activities are performed electronically,we constantly assess avenues where we can improve. Recently, the CSLhas identified areas where paper forms are being used for functions that canbe effectively performed electronically. The CSL is moving toward streamliningmany of its functions in order to be a more responsible environmental partner.Much of the environmental effects of the CSL’s business occurs at bothends of the supply chain with our retail partners and our customers.Legislative restrictions regarding the delivery of our games effectively requirethat we use paper tickets. We will continue to seek opportunities to createalternative forms of responsible gaming. While gaming generates waste inthe forms of play slips, promotional or information materials, Scratcherstickets, and terminal receipts, the CSL makes every effort to print theseusing recyclable materials and encourages our end users to recycle.Additionally, our field offices and headquarters facility participate in a recyclingprogram. We believe there are additional ways the CSL can be a partner inimproving the environment and will continue to work with our partner stateagencies, retailers, and vendors to minimize waste in the state.We look forward to growing our social responsibility program in the comingyears and continuing to maintain an open dialogue about our ongoingefforts and future plans.California Lottery 2007–2010 Business Plan – 27 –