A tutor's guide to teaching and learning at UQ - TEDI - University of ...
A tutor's guide to teaching and learning at UQ - TEDI - University of ...
A tutor's guide to teaching and learning at UQ - TEDI - University of ...
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62 A Tu<strong>to</strong>r’s Guide <strong>to</strong> Teaching <strong>and</strong> Learning <strong>at</strong> <strong>UQ</strong>IT services <strong>and</strong> supportInform<strong>at</strong>ion Technology Liaison Officers (ITLOs)IT technical support is provided on a local level by a <strong>UQ</strong>-wide network <strong>of</strong> Inform<strong>at</strong>ionTechnology Liaison Officers.ITS Help DeskIf a section ITLO is unable <strong>to</strong> assist, <strong>UQ</strong> Inform<strong>at</strong>ion Technology Services (ITS) HelpDesk staff can help with computer/network problems. ITS Help Desk staff can alsoassist with usernames <strong>and</strong> passwords.Telephone: 336 56000Email: help@its.uq.edu.auPassword help email: itspasswords@mailbox.uq.edu.auTrain ITTrain IT within ITS conducts workshops <strong>and</strong> courses in computing <strong>and</strong> inform<strong>at</strong>ionprocessing,including the use <strong>of</strong> popular computer packages <strong>and</strong> other facilitiessupported by ITS.<strong>University</strong> <strong>of</strong> Queensl<strong>and</strong> Applic<strong>at</strong>ion Publishing Service (<strong>UQ</strong>APS)<strong>UQ</strong>APS is an ITS initi<strong>at</strong>ive providing The <strong>University</strong> <strong>of</strong> Queensl<strong>and</strong> with a range <strong>of</strong>s<strong>of</strong>tware applic<strong>at</strong>ions delivered via the <strong>University</strong>’s Local Area Network (LAN) <strong>and</strong>Wide Area Network (WAN) facilities. The <strong>UQ</strong>APS system allows staff <strong>to</strong> accessapplic<strong>at</strong>ions via a "thin client" particularly suited <strong>to</strong> remote access such as from home orwhen travelling. It consists <strong>of</strong> two types <strong>of</strong> applic<strong>at</strong>ions: desk<strong>to</strong>p applic<strong>at</strong>ions such asWord <strong>and</strong> Excel, <strong>and</strong> corpor<strong>at</strong>e applic<strong>at</strong>ions such as DA Link <strong>and</strong> Aurion.For student IT services <strong>and</strong> support – go <strong>to</strong>http://www.its.uq.edu.au/index.html?page=24108Student Support Serviceshttp://www.sss.uq.edu.au/This unit exists <strong>to</strong> enhance student well-being, <strong>learning</strong> outcomes, career <strong>and</strong> life goals.Student Support Services sees its role as a partnership in service delivery with the res<strong>to</strong>f the <strong>University</strong> community. Support is provided <strong>to</strong> students on a range <strong>of</strong> issues,including:♦♦♦♦♦♦Academic prepar<strong>at</strong>ion for new Intern<strong>at</strong>ional studentsCareer planningFinding, applying for <strong>and</strong> keeping a jobStudy <strong>and</strong> exam skillsFinancial assistanceServices for students with a disability/medical condition
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