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the corporate ticKet marKetplace - ALSD

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InduSTry and ASSOcIATIOn nEWS: <strong>ALSD</strong> MEMber HigHLIgHTA Conversation with Dennette Thornton and John FarrellGroup Sales Manager and Premium Seating ManagerAtlanta BravesBy Jared Frank, Editor, SEAT MagazineOne is a homegrown Georgia peach. Theo<strong>the</strong>r has lived all over. One is <strong>the</strong> proudmo<strong>the</strong>r of two little boys. The o<strong>the</strong>r remainsa kid at heart. It takes all types torun a business.With his laid back persona, ukulele lessons, andpreference for hot tea over coffee, you might besurprised to learn that John Farrell is a road rager.His car horn is allegedly on <strong>the</strong> mend, but this isproven to be false a couple hours later while enroute to Tin Lizzy’s Cantina in Atlanta’s GrantPark (Try <strong>the</strong> spicy tilapia tacos!). Sure <strong>the</strong> hornis more of a Vespa beep than a train locomotivewhistle, and he has to cross a few exposed wires toproduce <strong>the</strong> audio, but it works. Drivers of Atlanta,beware.Thank goodness for <strong>the</strong> Atlanta Braves ticketsales department’s den mo<strong>the</strong>r, Dennette Thornton,who along with John form <strong>the</strong> yin and yangof Turner Field suites. Learn why with this duo of<strong>ALSD</strong> vets, no conversation is complete withoutsharing recipes or a few practical jokes.SEAT: Word on <strong>the</strong> street is you’re a Broncos diehard?And a Michigan fan? How’d that happen?John: Well, my uncle went to Michigan. And Iused to live out in Englewood [Colorado]. Myfamily moved <strong>the</strong>re in 1982 – Elway’s rookie year.Dennette: He has a little bit of a man crush.John: Oh yeah, he’s <strong>the</strong> best athlete of all-time.There was “The Drive”, “The Fumble”, <strong>the</strong>n “TheAss-Kicking.” But I don’t know if I should bringthat up. I know you’re from Cleveland.SEAT: Not a good start for you Farrell. I thinkwe’ll be focusing this interview mostly on Dennettefrom this point on.Dennette: Well, I’m a Michigan fan too, by marriage.So Farrell and I have that in common.John: [Laughing] Yeah, what does your husbanddo for a living?Dennette: He works here with <strong>the</strong> Braves. Wemet at Georgia Sou<strong>the</strong>rn [University] and weredating before we both started here. [The Braves]knew we were dating and weren’t engaged at <strong>the</strong>time, and <strong>the</strong>y took a chance on hiring us.It’s funny. A lot of people don’t even know we’remarried. The joke when our ticket sales traineesstart is how long will it take for <strong>the</strong>m to figureit out. We had one guy who for three monthsthought we were bro<strong>the</strong>r and sister.“If I pick on you, it meansthat I like you. It’s so tensein sales, and sometimespeople freak out. You haveto have a little fun too. Anddon’t forget, we’re sellingentertainment, so I like toentertain.”– John Farrell, Atlanta Braves“I do a lot in [my kids’]schools, <strong>the</strong>ir little leagues.I won’t call myself a soccermom, but I do a lot of thattypical soccer mom stuff.I’m <strong>the</strong> team mom for mykids’ baseball teams; I’m<strong>the</strong> treasurer of <strong>the</strong> PTO in<strong>the</strong> elementary school.”– Dennette Thornton, Atlanta BravesSEAT: What department does he work in? Howclosely do you work toge<strong>the</strong>r?Dennette: He’s in ticket sales.SEAT: Oh, so not that closely.Dennette: [Laughing] Yeah, pretty closely.John: But he handles <strong>the</strong> trainees and <strong>the</strong> brokers.And she handles groups and premium with me.So it works.Dennette: It’s very business professional.SEAT: Did you always want to work in sports?Dennette: I’ve always wanted to work for <strong>the</strong>Braves. I grew up 20 minutes from here, so this hasalways been my team. I’m truly a homegrown fan.SEAT: And I understand your family vacationsalways include a trip to a baseball park?Dennette: They do. I’ve got nine ballparks left togo of <strong>the</strong> 30. My husband has 11.SEAT: Oh, you’re winning.Dennette: Yes, thanks to <strong>the</strong> <strong>ALSD</strong>, I am winning.I’ve got to check a few of <strong>the</strong>m off when he’snot <strong>the</strong>re. My six year old has already been to 13parks.SEAT: What’s your favorite park that you’ve beento?Dennette: My favorite park is PNC [Park] [inPittsburgh]. It has a lot of <strong>the</strong> elements that Ifeel stadiums need to have. It has <strong>the</strong> riverfront. Ithas <strong>the</strong> view. It’s intimate, but it still holds about39,000 people. It’s just a unique park.SEAT: Do your boys get into it and really appreciategetting to see all <strong>the</strong> parks?Dennette: My oldest does. My youngest is onlythree, so he’s just now figuring it out. He’s just excitedto stay in a hotel room at this point.SEAT: Where’d you go last summer?Dennette: We did Houston last year. We hookedup with Clay [Kowalski] [at <strong>the</strong> Astros]. They havea very nice park. It’s great for kids. We also went toa Dynamo game and <strong>the</strong> [Johnson] Space Center.SEAT: John, a little birdie told me that you haveterrible road rage. You seem like such a chill guy,you’ll have to explain that to me.John: [With a smile] Road rage! Who told youthat?! It’s my New Year’s resolution. The traffic inAtlanta stinks. And it seems like I’m always in arush to get somewhere. I’ve been going out formore [sales] appointments, so it’s been frustrating.You know what it is? It’s all <strong>the</strong> phones. When-28 | S E A T | www.alsd.com | #SEATWinter2013

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