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Response to the survey has never reached a majority of the majors, primarily becauseof a lackluster response from adjuncts in making the instrument available to theirstudents. Still, the response rates are average for a mail survey, even though these aredistributed in classes.ResultsThe Communication Advising Center serviced 181 students in Fall 2001, 184 inSpring 2002, and 218 in Fall 2002. The survey responses were smaller: 155 usablesurveys in the fall, 96 in the spring, and 122 in the most recent semester. (Surveys thatnoted the student had already completed a survey in a previous class were not includedin the tabulation of results.) A majority of the students who completed the survey eachsemester had made an appointment in the Center (52.9 percent, n=82; 54.6 percent,n=53; 60.2 percent, n=74 respectively). Thus, the results were primarily from“customers” of the new system.Overall response to the Center from students who have used it has been consistentlypositive. Responses to a Likert scale statement that said “I am pleased with the advisingsystem developed by the Communication Department” showed the followingresponses:• F01: 28.9 percent (n=22) strongly agree and another 40.8 percent (n=31) agree,• Sp02: 44 percent (n=22) strongly agree and 40 percent (n=20) agree, and• F02: 50 percent (n=35) strongly agree and 38.6 percent (n=27) agree.An overall response of 40.3 percent (n=79) of users strongly agreed that they werepleased with the Center with another 39.8 percent (n-78) in agreement. Only 1.5percent (n=3) of the users were strongly displeased with the new advising system.Combined data for the three semesters showed that students believe the departmentprovides enough notice of the opening of the Center to make appointments (52.8percent, n=104 strongly agree and 38.1 percent, n=75 agree), that schedulingappointments is a simple process (62.4 percent, n=123 strongly agree and 33 percent,n=65 agree), and that the materials provided in the Center are appropriate for therequired task (47.2 percent, n=93 strongly agree and 38.6 percent, n=76 agree).Student responses even show that the 20-minute timeframe is long enough (45.2percent, n=89 strongly agree and 29.9 percent, n=59 agree), although that is one of theissues brought up numerous times in the open-ended suggestions for improvement.Faculty have been particularly pleased with the student ratings of advisor knowledge.A majority of the visitors to the Advising Center (56.9 percent, n=112) strongly agreethat their advisor was knowledgeable and another 31.5 percent (n=62) agree with thestatement. Students also acknowledge that faculty are punctual to advisement meetings(83.2 percent, n=163), although the professors cannot keep pace with those extremelypunctual students (98 percent, n=192)!Still, the results over three semesters of operation have been encouraging, especiallyto those faculty members who were reticent to reduce advising to four weeks during thesemester. Students consistently note that they plan to use the Center the followingsemester (70.1 percent, n=246), and they asked in the spring for the Center to openBEA—Educating tomorrow’s electronic media professionals 11