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10 HHL RESEARCH REPORT 2012 STRATEgiC And inTERnATiOnAL MAnAgEMEnT 11<br />

“I think comp<strong>an</strong>ies<br />

should think more<br />

in scenarios <strong><strong>an</strong>d</strong> not<br />

longer rely on a pl<strong>an</strong><br />

for business development.”<br />

rethinking their personal views <strong><strong>an</strong>d</strong><br />

therefore considering factors which<br />

they had previously not taken into<br />

account . It is precisely because of this<br />

symbiosis with external stakeholders,<br />

who c<strong>an</strong> be but do not necessarily<br />

have to be consult<strong>an</strong>ts, that the 360°<br />

Stakeholder Feedback is so import<strong>an</strong>t<br />

when dealing with environmental<br />

ch<strong>an</strong>ges .<br />

Do you agree, Prof. Dr. Schwenker?<br />

Prof. Dr. Schwenker: Ch<strong>an</strong>ges in the<br />

macro-environment such <strong>as</strong> incre<strong>as</strong>ing<br />

complexity <strong><strong>an</strong>d</strong> volatility are creating<br />

more insecurity – this c<strong>an</strong> be seen in<br />

the global economic crisis <strong><strong>an</strong>d</strong> individual<br />

countries’ debt crisis . In the p<strong>as</strong>t<br />

few years, we have learned that prognoses<br />

are difficult to make <strong><strong>an</strong>d</strong> often<br />

fail . The cl<strong>as</strong>sic business pl<strong>an</strong>ning<br />

cycles do not function <strong>an</strong>ymore <strong><strong>an</strong>d</strong><br />

the usual strategic tools have become<br />

un reliable, although the need for<br />

pl<strong>an</strong>ning h<strong>as</strong> remained the same .<br />

The macro-environment today, however,<br />

h<strong>as</strong> a far more central signific<strong>an</strong>ce<br />

for comp<strong>an</strong>ies, since they are incre<strong>as</strong>ingly<br />

ac<strong>tive</strong> on the world markets . If<br />

ch<strong>an</strong>ge takes place quickly, comp<strong>an</strong>ies<br />

have to <strong>an</strong>ticipate them, design plausible<br />

images for the future, i .e . scenarios<br />

looking at various options <strong><strong>an</strong>d</strong> prepare<br />

for them to happen . Scenario pl<strong>an</strong>ning<br />

compensates for the deficits of conventional<br />

pl<strong>an</strong>ning tools . Having external<br />

consult<strong>an</strong>ts makes sense, <strong>as</strong> they c<strong>an</strong><br />

identify blind spots; those influencing<br />

factors considered very import<strong>an</strong>t<br />

externally but underestimated internally<br />

. External consult<strong>an</strong>ts c<strong>an</strong> also<br />

point out so-called weak signals early<br />

on – these are import<strong>an</strong>t influencing<br />

factors which have not been perceived<br />

on the inside . Consult<strong>an</strong>ts do not have<br />

to be with the comp<strong>an</strong>y perm<strong>an</strong>ently .<br />

With the Scenario Cockpit, we have<br />

developed a monitoring tool which<br />

enables comp<strong>an</strong>ies to keep <strong>an</strong> eye<br />

on major developments <strong><strong>an</strong>d</strong> react if<br />

necessary .<br />

Prof. Dr. Burkhard Schwenker<br />

Academic Director of the HHL<br />

Center for Strategy <strong><strong>an</strong>d</strong> Scenario<br />

Pl<strong>an</strong>ning, <strong><strong>an</strong>d</strong> Chairm<strong>an</strong> of the<br />

Supervisory Board of Rol<strong><strong>an</strong>d</strong><br />

Berger Strategy Consult<strong>an</strong>ts<br />

What is in your toolbox for scenario<br />

pl<strong>an</strong>ning?<br />

Prof. Dr. Schwenker: We are collaborating<br />

closely with HHL within the<br />

framework of our Rol<strong><strong>an</strong>d</strong> Berger School<br />

of Strategy <strong><strong>an</strong>d</strong> Economics <strong><strong>an</strong>d</strong> together<br />

we have developed a clearly structured<br />

process for creating scenarios . The<br />

process is more th<strong>an</strong> just a toolbox: it<br />

includes a holistic scenario approach<br />

with well-described process steps <strong><strong>an</strong>d</strong><br />

various tools that were developed or<br />

adjusted for every single one of these<br />

steps, e .g . the Scenario Cockpit or the<br />

360° Stakeholder Feedback . The latter<br />

is a special two-tier survey approach<br />

not only identifying <strong><strong>an</strong>d</strong> <strong>as</strong>sessing the<br />

influencing factors relev<strong>an</strong>t to scenario<br />

pl<strong>an</strong>ning, but also making it possible<br />

to recognize the blind spots <strong><strong>an</strong>d</strong> weak<br />

signals mentioned above, since it addresses<br />

both internal <strong><strong>an</strong>d</strong> external<br />

stakeholders . Various comp<strong>an</strong>ies<br />

operating internationally are already<br />

using our toolbox to prepare scenarios .<br />

Unfortunately, I c<strong>an</strong>not give <strong>an</strong>y names .<br />

Prof. Dr. Wulf: In a larger context, the<br />

360° Scenario Feedback is part of our<br />

jointly developed scenario approach,<br />

which includes a total of six steps <strong><strong>an</strong>d</strong><br />

seeks to make comp<strong>an</strong>y pl<strong>an</strong>ning more<br />

flexible to better prepare for volatile<br />

environmental ch<strong>an</strong>ges . In order to<br />

simplify use of the method in business<br />

practice, we have developed a tool for<br />

each step of the process which c<strong>an</strong> be<br />

applied quickly <strong><strong>an</strong>d</strong> e<strong>as</strong>ily . In doing so,<br />

we m<strong>an</strong>aged to bring the execution time<br />

of the process down to four to six weeks .<br />

This meets the needs of the comp<strong>an</strong>ies<br />

far better th<strong>an</strong> older scenario processes .<br />

What role does scenario pl<strong>an</strong>ning <strong>as</strong> a<br />

whole <strong>as</strong>sume in a comp<strong>an</strong>y?<br />

Prof. Dr. Wulf: A very import<strong>an</strong>t one .<br />

In times of incre<strong>as</strong>ed insecurity <strong><strong>an</strong>d</strong><br />

because of the growing complexity of<br />

environmental ch<strong>an</strong>ges, I think comp<strong>an</strong>ies<br />

should think more in terms of scenarios<br />

<strong><strong>an</strong>d</strong> no longer rely on fixed pl<strong>an</strong>s<br />

for business development . Scenarios<br />

offer <strong>an</strong> excellent methodical b<strong>as</strong>is for<br />

this . And m<strong>an</strong>y comp<strong>an</strong>ies we speak<br />

to are using this instrument more <strong><strong>an</strong>d</strong><br />

more these days .<br />

Prof. Dr. Schwenker: The environmental<br />

ch<strong>an</strong>ges mentioned above – the<br />

incre<strong>as</strong>ing volatility <strong><strong>an</strong>d</strong> complexity –<br />

make long-term pl<strong>an</strong>ning like that done<br />

in the p<strong>as</strong>t virtually impossible today .<br />

Therefore, scenario pl<strong>an</strong>ning plays <strong>an</strong><br />

incre<strong>as</strong>ingly import<strong>an</strong>t role <strong>as</strong> a pl<strong>an</strong>ning<br />

tool since it allows comp<strong>an</strong>ies to<br />

be flexible . They c<strong>an</strong> be run not just on<br />

the evidence of the m<strong>an</strong>agers’ own eyes<br />

but are also able to prepare for various<br />

developments in the framework of a<br />

specific pl<strong>an</strong>ning horizon . Scenario pl<strong>an</strong>ning<br />

me<strong>an</strong>s identifying opportunities <strong><strong>an</strong>d</strong><br />

preparing for threats . The principle <strong><strong>an</strong>d</strong><br />

the procedure are always the same, the<br />

difference lies in the extent of the pl<strong>an</strong>ning<br />

horizon: it is obviously much wider<br />

in the commodity industry th<strong>an</strong> for f<strong>as</strong>tmoving<br />

consumer goods .<br />

How c<strong>an</strong> the quality of decisions made<br />

by m<strong>an</strong>agers be sustainably improved?<br />

Prof. Dr. Schwenker: By involving them<br />

directly in the preparation of scenarios .<br />

Scenario pl<strong>an</strong>ning is most promising if<br />

the comp<strong>an</strong>y execu<strong>tive</strong>s recognize that<br />

cl<strong>as</strong>sic pl<strong>an</strong>ning does not work <strong>an</strong>ymore<br />

<strong><strong>an</strong>d</strong> scenario pl<strong>an</strong>ning is a suitable tool<br />

used to outline various possibilities for<br />

the future <strong><strong>an</strong>d</strong> develop me<strong>as</strong>ures for<br />

how to react to these .<br />

Prof. Dr. Wulf: There are m<strong>an</strong>y ways .<br />

One of them is to use scenario pl<strong>an</strong>ning .<br />

Over the l<strong>as</strong>t few years, we have run<br />

several cogni<strong>tive</strong> experiments with<br />

decision-makers <strong><strong>an</strong>d</strong> proven that scenario<br />

pl<strong>an</strong>ning leads to better-quality<br />

decisions th<strong>an</strong> traditional strategic<br />

pl<strong>an</strong>ning tools . These results confirm<br />

the import<strong>an</strong>ce of scenario pl<strong>an</strong>ning in<br />

business practice <strong><strong>an</strong>d</strong> show how this<br />

method c<strong>an</strong> help m<strong>an</strong>agers react to<br />

the challenges of a global <strong><strong>an</strong>d</strong> volatile<br />

world .<br />

center For StrategY <strong><strong>an</strong>d</strong> Scenario pl<strong>an</strong>ning<br />

europe<strong>an</strong><br />

aviation<br />

industry<br />

While air travel w<strong>as</strong> mostly open to only<br />

the upper cl<strong>as</strong>ses in the l<strong>as</strong>t century<br />

due to high prices, globalization today<br />

requires a high level of f<strong>as</strong>t <strong><strong>an</strong>d</strong> re<strong>as</strong>onably<br />

priced freight tr<strong>an</strong>sport worldwide<br />

. This comes with opportunities for<br />

the airlines in the form of <strong>growth</strong> but<br />

also causes problems: new technologies,<br />

the disappear<strong>an</strong>ce of economic<br />

boundaries <strong><strong>an</strong>d</strong> regulations leading<br />

to falling prices – <strong><strong>an</strong>d</strong> therefore to the<br />

establishment of new low-cost carriers<br />

such <strong>as</strong> Ry<strong>an</strong>air, Air Berlin or e<strong>as</strong>yJet .<br />

Therefore, the Center for Strategy <strong><strong>an</strong>d</strong><br />

Scenario Pl<strong>an</strong>ning under the leadership<br />

of Prof . Dr . Torsten Wulf prepared<br />

four future scenarios for the Europe<strong>an</strong><br />

aviation industry within the framework<br />

of a study . They center around<br />

two major factors of insecurity: regulation<br />

within the industry <strong><strong>an</strong>d</strong> customer<br />

price sensitivity . The authors firstly<br />

recommend further restructuring <strong><strong>an</strong>d</strong><br />

incre<strong>as</strong>es in efficiency to put the brakes<br />

on growing costs in administration <strong><strong>an</strong>d</strong><br />

processes . Secondly, more service <strong><strong>an</strong>d</strong><br />

quality through innovation both in the<br />

air <strong><strong>an</strong>d</strong> on the ground to remain competi<strong>tive</strong><br />

with Asi<strong>an</strong> low-cost carriers .<br />

Since foreign airlines entering the<br />

Europe<strong>an</strong> market limit the <strong>growth</strong> of<br />

the EU airlines, institutions on national<br />

<strong><strong>an</strong>d</strong> international levels are called<br />

upon to examine the adv<strong>an</strong>tages <strong><strong>an</strong>d</strong><br />

disadv<strong>an</strong>tages of the liberalization .<br />

“Detailed strategic recommendations,<br />

however, c<strong>an</strong> only be provided on the<br />

b<strong>as</strong>is of the specific situation in the<br />

respec<strong>tive</strong> comp<strong>an</strong>y,” according to<br />

Prof . Dr . Wulf . He regards the scenarios<br />

prepared <strong>as</strong> a starting point to develop<br />

comp<strong>an</strong>y-specific strategies <strong><strong>an</strong>d</strong> action<br />

pl<strong>an</strong>s for the Europe<strong>an</strong> airlines in<br />

this highly dynamic environment .<br />

www.scenariom<strong>an</strong>agement.de<br />

cHair oF Strategic M<strong>an</strong>ageMent <strong><strong>an</strong>d</strong> org<strong>an</strong>iZation<br />

Family equity:<br />

Shareholding from<br />

Family <strong>as</strong>sets<br />

coMp<strong>an</strong>Y<br />

FaMilY eQuitY<br />

<strong>as</strong>set M<strong>an</strong>agement of the Family<br />

When investing their private capital,<br />

entrepreneurial families often build<br />

on other comp<strong>an</strong>ies . It is not about<br />

speculation <strong><strong>an</strong>d</strong> the pl<strong>an</strong>ned repurch<strong>as</strong>e<br />

with a high yield but about maintaining<br />

the indirect influence on the <strong>as</strong>sets<br />

invested <strong><strong>an</strong>d</strong> the possibility to continue<br />

to act <strong>as</strong> <strong>an</strong> entrepreneur . This is the<br />

conclusion drawn by the “Family<br />

Equity: Shareholding from Family<br />

Assets” study . Entrepreneurial families<br />

therefore <strong>as</strong>sume <strong>an</strong> incre<strong>as</strong>ingly<br />

pax SHare oF BuSineSS<br />

<strong><strong>an</strong>d</strong> econoMY claSS<br />

MarKet SHare oF intra<br />

europe<strong>an</strong> capacitY<br />

15 %<br />

30%<br />

MarKet SHare oF MediuM-<br />

<strong><strong>an</strong>d</strong> long-Haul capacitY<br />

30%<br />

15 %<br />

55%<br />

15 %<br />

40 %<br />

5%<br />

BuSineSS<br />

95%<br />

econoMY<br />

low-coSt<br />

carrier<br />

europe<strong>an</strong><br />

networK<br />

carrier<br />

otHer eu<br />

carrier<br />

aSi<strong>an</strong> <strong><strong>an</strong>d</strong><br />

Middle eaSt<br />

carrier<br />

row carrier<br />

europe<strong>an</strong><br />

networK<br />

carrier<br />

eu low-coSt<br />

<strong><strong>an</strong>d</strong> otHer<br />

carrier<br />

ac<strong>tive</strong> role <strong>as</strong> shareholders . “As a final<br />

conclusion we c<strong>an</strong> say that family<br />

businesses <strong><strong>an</strong>d</strong>/or entrepreneurial<br />

families differ from institutional investors<br />

with regards to shareholding in<br />

other comp<strong>an</strong>ies,” explains Prof . Dr .<br />

Torsten Wulf . He is one of the authors<br />

of the study compiled in cooperation<br />

with AlphaZirkel (Forum for Family<br />

Entrepreneurs) . Prof . Dr . Wulf expects<br />

the trend of incre<strong>as</strong>ing direct shareholding<br />

by comp<strong>an</strong>ies to continue in the<br />

future: “Entrepreneurial families will<br />

play a more <strong><strong>an</strong>d</strong> more import<strong>an</strong>t role<br />

<strong>as</strong> capital providers <strong><strong>an</strong>d</strong> partners .”<br />

If the guiding principle of entrepreneurial<br />

families continue in their<br />

shareholdings, adv<strong>an</strong>tages <strong><strong>an</strong>d</strong> disadv<strong>an</strong>tages<br />

arise . These are to be <strong>an</strong>alyzed<br />

in a subsequent paper . Additionally,<br />

the question whether entrepreneurial<br />

families are the more successful investors<br />

in shareholdings is to be addressed .

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