quick guide - GL Assessment - GL Education

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PLACING YOUR ORDER
Placing your Order
Customer registration
All customers must register with us before placing an order.
Registration is a one-off process, we ask you to demonstrate your
professional qualifications (see page 78–79). The information you
provide enables us to identify which assessments you are eligible to
gain access to and administer.
NB. Registration forms can also be downloaded from our website
www.gl-assessment.co.uk
Once you have registered, you will be given a unique ID number. This
number is stored on your account and activated each time you contact
us. Your customer profile can be updated at any time by calling our
Customer Services Team on 0845 602 1937.
There are six ways to order
1 By Post – using an GL Assessment order form (see page 77). Please
ensure that titles, quantities and product codes are all clearly visible.
2 By Fax – on 0845 601 5358 (or for International orders –
+44 (0) 1793 611791)
Simply fax your order direct to our Order Processing Department.
3 By Direct Order Line – on 0845 602 1937
Please have titles, quantities and product codes ready.
4 Through our online shop – www.gl-assessment.co.uk
5 Through your local Area Consultant – please see pages 4–5 for
details.
6 By email – at the following address: info@gl-assessment.co.uk
(For International Orders email: international@gl-assessment.co.uk)
Two ways to pay
1 Payment with order (cheque or Visa/Mastercard). Please quote the
cardholder’s name, if different, and the registered cardholder’s
address.
2 By requesting an invoice if you have an account with us (all schools
and authorities in the UK have an account). Please quote your official
order number – orders submitted without one may have to be
returned.
Postage and packing
For those sending payment with order, please add a flat rate of £4.25
(exc. VAT) to your total. If you are not enclosing payment or ordering
from outside the UK, you will be charged the full cost of postage, based
in weight and delivery date.
For those paying on account, postage and packing is added to your
invoice.
Terms and conditions of sale
GL Assessment reserves the right to amend details, prices, packaging
and withdraw products without prior notice. GL Assessment also
reserves the right to amend publishing release dates for new resources.
Payment terms are 30 days net from invoice date. Please notify us of
queries on our invoices immediately, quoting the invoice number.
Claims for non-delivery, shortage or damage should be made in writing,
quoting the account and invoice numbers (a) within 3 days of receipt for
shortage or damage and (b) within 21 days of invoice for non-delivery.
With all queries/claims to our Customer Support and Advisory Service,
invoice numbers should be quoted. Please note that we are unable to
accept returns, unless faulty, after 30 days of receipt.
Ownership of goods
It is a condition of sale that ownership of goods shall not pass to the
buyer until payment is received by the Company. Some of our products
contain photocopiable materials; however, until full payment is received,
all photocopy restrictions remain in force. If payment is not received
within a reasonable period, the Company may repossess the unpaid-for
goods.
Pricing
All prices quoted in the catalogue are correct at the time of going to
press but are subject to change without notice. VAT is chargeable at the
standard rate (20% at the time of going to press) on all items marked *
in this catalogue. Please note that on all items, including those zerorated
for VAT, any plastic wallets have been supplied free of charge.
Returns
Sales are made in good faith. If you wish to request a return, please call
us on 0845 602 1937, giving your account number, invoice date and
number and reason for return. Goods returned must be in ‘resaleable
condition’. Unauthorised returns and returns after 30 days of invoicing
will not be accepted.
Customers who are VAT exempt or zero-rated must provide copies of
appropriate documentation, endorsed by Customs & Excise, in order for
VAT not to be charged on consumable product.
Please Note – it is an offence to photocopy our Answer Sheets (except where stated).
All our material is protected by copyright.