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frameworks do not capture the more subtle and less tangible real-world impact that arises during the<br />

research activity, and which has perceptive, and therefore, interpretive experiential influences. In this<br />

sense, research impact is also created during collaboration and communication processes external to<br />

the research environment, and similarly brings interpretive qualities to such processes.<br />

Impact can also give rise to the intention of ‘making a difference’ (Chandler, 2014, p. 2). The<br />

researchers in this study were committed to making a difference, yet grappled with articulating the<br />

real-world impact of research beyond scholarly influences. Assessing impact extends beyond<br />

measuring ‘what can be measured’ to measuring ‘what should be measured’ (Wells & Whitworth,<br />

2007, p. 1) and is an inherent complexity of impact assessment activities.<br />

Conclusion<br />

The Higher Education sector is under increasing pressure to demonstrate value to society (de Jong,<br />

Barker, Cox, Sveinsdottir, & Van den Besselaar, 2014) yet it is difficult to demonstrate value when<br />

there is no accepted framework for measuring real-world impact (Bornmann, 2012). More research is<br />

needed to understand research impact and clarify impact terminology that is inconsistent and<br />

confusing (Penfield et al., 2013). Assessing impact is feasible but current methods need to be<br />

improved (Ovseiko, Oancea, & Buchan, 2012). Understanding how impact manifests through action,<br />

awareness and accountability is an essential first step in re-conceptualising research impact.<br />

References<br />

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knowledge networks in primary health care. Health Information Management Journal, 39(2), 9.<br />

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432<br />

CP:80

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