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Legal Mosaic Essays on Legal Delivery

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<str<strong>on</strong>g>Legal</str<strong>on</strong>g> <str<strong>on</strong>g>Mosaic</str<strong>on</strong>g>: <str<strong>on</strong>g>Essays</str<strong>on</strong>g> <strong>on</strong> <str<strong>on</strong>g>Legal</str<strong>on</strong>g> <strong>Delivery</strong><br />

ect managers, as well as other professi<strong>on</strong>als. Translati<strong>on</strong>: they are not<br />

jumping into the legal vertical from a standing start.<br />

Do you get the impressi<strong>on</strong> that E&Y has a global strategy for tapping<br />

into the legal vertical whose disrupti<strong>on</strong> is well underway? If not, take a<br />

look at “Attack of the bean-counters” in The Ec<strong>on</strong>omist and you might<br />

rec<strong>on</strong>sider. That piece provides a superb summary not <strong>on</strong>ly of the Big<br />

Four’s (then Big Five) previous unsuccessful foray into the legal arena<br />

but also a sobering assessment of the reas<strong>on</strong>s why its current incursi<strong>on</strong><br />

is likely to be far more successful: (1) the fallout from the global financial<br />

crisis of 2008; (2) client dissatisfacti<strong>on</strong> with the inefficiencies of<br />

the traditi<strong>on</strong>al law firm model and delivery; (3) the huge technological<br />

and process investments made by the BigFour that are not shared by<br />

BigLaw; (4) regulatory changes—especially in the UK and Australia—<br />

but also in China, France, and Germany; (5) the large legal armies the<br />

BigFour have amassed (most of whom currently “practice” as c<strong>on</strong>sultants<br />

rather than “engage in the practice of law” as attorneys); and (6)<br />

their breadth, depth, brand, and war chest.<br />

The fifth point above bears further menti<strong>on</strong>—and parsing-- because<br />

the distincti<strong>on</strong> between “engaging in the practice of law” and “providing<br />

legal c<strong>on</strong>sulting services” is blurred at best and obfuscates deeper<br />

changes in the way “legal” services are currently being delivered.<br />

This relates, of course, to the disaggregati<strong>on</strong> of tasks <strong>on</strong>ce performed<br />

exclusively by law firms and now increasingly the province of legal<br />

service providers who do not share the same regulatory c<strong>on</strong>straints as<br />

law firms. Am<strong>on</strong>g other differentiators, service providers can receive<br />

instituti<strong>on</strong>al funding, share profits with “n<strong>on</strong>-lawyers”, and create equity<br />

both for their lawyers as well as others—such as technologists and<br />

accountants—who are instrumental in the delivery process and success<br />

of the company. Disaggregati<strong>on</strong> began with “high-volume, low value<br />

tasks like document review but has now morphed to higher-value work<br />

including sophisticated cyber-security and regulatory “c<strong>on</strong>sulting”.<br />

65

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