for Local Governments

Table 1: e-Government models
e-Government Models Interaction between Stakeholders
Government-to-Citizen (G2C) One-way delivery of public services and information by the
government to citizens.
Citizen-to-Government (C2G) Allows for exchange of information and communication between
citizens and government.
Government-to-Business
(G2B)
Business-to-Government
(B2G)
Government-to-Employee
(G2E)
Government-to-Government
(G2G)
Government-to-Non-profit
(G2N)
Non-profit-to-Government
(N2G)
Consists of electronic transactions where government provides
businesses with the kinds of information they need to
transact with government. An example is an e-procurement
system.
Refers to marketing of products and services to government
to help government become more efficient through improved
business processes and electronic records management for
example. An e-procurement system is an application that facilitates
both G2B and B2G interactions.
Consists of initiatives that will facilitate the management of
the civil service and internal communication with government
employees. An example is an online human resource management
system.
Allows for online communication and information sharing
among government departments or agencies through integrated
databases.
Government provides information to non-profit organizations,
political parties and social organizations.
Allows for an exchange of information and communication
between government and non-profit organizations, political
parties and social organizations.
The relation between the e-Government levels and e-Government models is given on
Figure 1. The local government cannot be treated like other levels of government. Up
to 80 percent of interactions occur at the local government level. Thus, service delivery
is the major issue for the local government. On the other hand, the local government
sector differs within itself depending on the region, the level of development,
and the population it covers.
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