for Local Governments

The self-assessment questionnaire is given as annex to this document and can be found
online at www.begix.net.
For strategy and action planning purposes, it is important to know what the ICT situation
of the municipality is like. The questionnaires about IT situation should be filled
in at least once a year. Examples of these forms are given in the Appendix 4. There are
questions about infrastructure (not only internal municipal government, but also about
the situation in the territory of municipality). Also databases, hardware and software of
the municipality are analyzed.
There are other more simplified, but also efficient benchmarking procedures. For example,
according to the Conceptual framework for benchmarking the digital Europe,
created by Europian Union Commision [38], the e-Public services can be benchmarked
using following three indicators:
� E1: Online availability and interactivity of the 20 basic public services for citizens
and enterprises
� E2 : % of individuals using the internet for interacting with public authorities
by level of sophistication
� E3 : % of enterprises using the internet for interacting with public authorities
broken down by level of sophistication
The benchmarking model reflects how businesses and citizens can interact with public
authorities. Governments’ service delivery processes are described according to the
following stages: (i) information, (ii) one-way interaction, (iii) two-way interaction, (iv)
transaction, and finally (v) targetisation as shown on Figure 6.
Figure 6:
The five stage
maturity model
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