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88 ICT for Local Governments Standards, principles and best practices Argentina - Cristal: A Tool for Transparent Government in Argentina (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 017~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html India - Empowering Dairy Farmers in India through a Dairy Information and Services Kiosk (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 020~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html India - Gyandoot: Community-Owned Rural Internet Kiosks (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 032~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Jamaica - Jamaica Customs Automated Services Online (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 047~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Kothmale Community Radio/Internet Project: Expanding the Knowledge Base (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 095~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Mandals Online in Andhra Pradesh (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 051~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Singapore - Modernizing Tax Administration in Singapore (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 053~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html S. Corea - OPEN: Seoul’s Anticorruption Project (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 058~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Philippines - Philippine Customs Reform (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 062~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html
Brasil - São Paulo’s Centers for Attending to the Citizen (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 067~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Thailand - Thailand’s Troubled Tax Computerization Project (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 040~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html Vietnam - Vietnam’s Tale of Two Cities (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 036~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html India - VOICE: Online Delivery of Municipal Services in Vijaywada, India (World Bank) http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONAND- COMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20486 038~menuPK:1767268~pagePK:210058~piPK:210062~theSitePK:702586,00.html 7.5 Other resources Japan - Best Practices in e-Local Government http://www.nippon-net.ne.jp/its/bestpractice/english/ Austria – Best Practices in e-Government including e-Local Government http://www.verwaltungskooperation.at 89
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ICT for Local Governments Standards
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4 ICT for Local Governments Standar
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1. 1 E-Government 1. Background The
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Table 1: e-Government models e-Gove
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Promoting local economic vitality -
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IV. “The development of the Infor
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1.5 Objectives Main objectives of l
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from issuing basic registry documen
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10- Security and Standards: � Est
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2.1 The need for open standards 2.
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As part of the Interoperability Fra
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The Austrian Electronic File system
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� Government organizations that c
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Governmental information systems sh
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2.3.3 Interconnection Standards and
Page 39 and 40: Modeling and Description Language O
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Page 43 and 44: � Is headed by the city mayor or
Page 45 and 46: ers, need to be enacted to provide
Page 47 and 48: � Design of the network � Insta
Page 49 and 50: 2.4.4.4 Back office The term “bac
Page 51 and 52: The self-assessment questionnaire i
Page 53 and 54: 3.1 ICT Strategy of Municipality 3.
Page 55 and 56: The goal of the action plan is to d
Page 57 and 58: 4. Roadmap E-government is not simp
Page 59 and 60: 4.4 Internet presence One of the ba
Page 61 and 62: 5. Risk analysis Most e-government
Page 63 and 64: Effective design An incremental/pil
Page 65 and 66: A small team consisting of a mix of
Page 67 and 68: 5.1.4 Factor questions related to
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Page 71 and 72: currently really being used in the
Page 73 and 74: 6. References 1. Mark Forman, e-Gov
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Page 77 and 78: 7.1 Standards 7.1.1 Collections ICT
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Page 81 and 82: 7.2.3 Transact Brazil: RedeGovereno
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Page 85 and 86: http://www.egov4dev.org/success/cas
Page 87 and 88: Ghana - Implementation of the Envir
Page 89: India - Central Vigilance Commissio
Page 93 and 94: Partner Organisations Organizations
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