for Local Governments

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ICT for Local Governments
Standards, principles and best practices
Information
Technology
Processes
Objectives
and values
Staffing and
skills
Current Reality
Managements systems
and structures
Other resources:
time and money
Figure 9: ITPOSMO dimensions of e-government project design-reality gaps
Gap
Design Proposal for
New e-Gov Project
Information
Technology
Processes
Objectives
and values
Staffing and
skills
Managements systems
and structures
Other resources:
time and money
Reality Design
Design Reality Gap Assessment consists of questions relating to a series of seven ‘IT-
POSMO’ dimensions with attached rating numbers.
At first step, using each of the seven ITPOSMO dimensions in turn, two things should
be analyzed: the organisational reality relating to that dimension that exists right now
at the time of analysis and the conceptions/requirements within the design of the egovernment
application. For each of the dimensions, a numerical rating to indicate the
size of the design-reality gap on that dimension should be given. The rating for each
dimension’s gap can be anywhere on a scale from zero to ten where 0 rating would
indicate ‘no change between the design proposal and current reality’, 5 rating would
indicate ‘some degree of change between the design proposal and current reality’; and
10 rating would indicate ‘complete and radical change between the design proposal and
current reality’.
For example, taking the first dimension - information - 0 would indicate that the information
used in the e-government application was exactly the same as the information