CONGRESS GUIDE

ERS International Congress 2016
DETAILED PROGRAMME
MONDAY 05 SEPTEMBER, 2016
08:10
08:20
08:30
Best practices for interactive online teaching/learning
Georgia Narsavage (Columbia, United States of America)
Introduction to the workshop including the 'quality matters' (QM) evaluation
Georgia Narsavage (Columbia, United States of America)
Workshop: Design and evaluate a section of an online course
Georgia Narsavage (Columbia, United States of America), Geraldine Clarebout (Maastricht, Netherlands)
1720
1721
1722
10:10 Discussion and conclusion 1723
Room ICC Capital Suite
14
Session 369 10:45 - 12:45
Registration for this session is additional to the congress registration fee and is €40 on site, €35 standard or €25 for early bird
registration.
Professional development workshop: PD4 How to deal with difficult people
Aims : Access educational materials here
To increase the ability develop effective approaches to dealing with challenging situations; to use effective communication skills to raise
concerns; to identify difficult personality types and utilise specific strategies for dealing with them.
Target audience : Allied health professional, Clinician, Fellow, Junior member, Patient, Public health official, Respiratory physician,
Trainee, Student, Nurse, Physiotherapist, Researcher, Social worker, Respiratory therapist, Educationalist
Chairs : Nicolino Ambrosino (Volterra, Italy)
10:45 Introduction by the chair 2121
10:50
11:10
11:35
12:00
12:25
What makes a situation challenging?- Remembering that impact may be different than intent- Ho
w perception impacts our view- Gaining psychological distance as you prepare an approach- Recognisin
g that emotions may cloud your judgment and behaviour- Small group discussion: What types of
behaviour are most challenging for you and why?
Louellen N. Essex (Minnesota, United States of America)
When you want to use a communication approach: A step-by-step template- Describing the problem
without using judgmental terms- Owning your own point of view- Explaining the impact of the
problem- Listening carefully to the response- Negotiating solutions- What to do if you cannot reach
agreement- Skills practise in communicating with difficult people in small groups
Louellen N. Essex (Minnesota, United States of America)
Applying the communication approach to common difficult situations- Case discussion in small groups:
What would you say/do?
Louellen N. Essex (Minnesota, United States of America)
When you want to use a coping approach:- If communication does not work, managing the situation “in
the moment”- Examples of what to say and do when certain behaviours occur- Skills practise in triads
Louellen N. Essex (Minnesota, United States of America)
In summary: Commit-Own-Notice-Frame-Identify-Determine-Evaluate-Negotiate-
Collaborate–Experiment = CONFIDENCE
Louellen N. Essex (Minnesota, United States of America)
2122
2123
2124
2125
2126
12:35 Questions and answers 2127
Room ICC Capital Suite
14
Session 433 13:00 - 14:30
Registration for this session is additional to the congress registration fee and is €40 on site, €35 standard or €25 for early bird
registration.
Professional development workshop: PD5 Establishing core facilities for measuring clinical trial
outcomes
Experience from the European Cystic Fibrosis Society (ECFS) Clinical Trials Network (CTN)
Aims : Access educational materials here
To identify hurdles to the inclusion and acceptance of broader outcome measures in clinical trials; to describe the benefits of
standardisation and the roles and requirements of a core facility giving the ECFS CTN as example; to understand potential interactions
between the core facility, commercial sponsors, and the trial networks.
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