INCAE ON SUSTAINABILITY

Governance
PRINCIPLE 4: PUBLICATIONS
Quality Assessment of the Provision of
Digital Public Services in Costa Rica
Partner: Costa Rican Institute of Electricity (ICE)
Start Year: 2006
Impact: Costa Rica
Using an open and transparent methodology
that places citizens in the center of the digital
transformation, INCAE has led this process in all
public-sector institutions in Costa Rica for almost
10 years. The annual presentation of the project’s
results has caught the attention of national media
and high governmental and institutional circles. The
assessment has made Costa Rica the only country in
the world that—year after year, for almost a decade,
through three different administrations—has carried
out a systematic, methodical and independent
assessment of progress in the digitization of public
services.
Juan Carlos Barahona, PhD.
Assistant Professor
juan.barahona@incae.edu
Investment Promotion Agencies
Benchmarking
Partner: CINDE
Year: 2013
Impact: Costa Rica
This is a detailed comparative analysis of investment
promotion agencies (IPAs) that compete in Costa
Rica to attract high-tech multinational companies
(goods and services) and related R&D+i to the country,
in order to achieve efficiency within their production
process so that they can then sell their goods and
services abroad. The benchmarking included IPAs
from the following countries: Costa Rica, Malaysia,
Ireland, South Korea, Singapore, Colombia, Mexico,
Chile, Croatia and Czech Republic.
Esteban R. Brenes, PhD.
Full Professor. Academic Director
of PAG
esteban.brenes@incae.edu
Andrey Elizondo
Researcher
andrey.elizondo@consultor.incae.edu
Ronald Arce
Researcher at the Latin American Center
for Competitiveness and Sustainable
Development
ronald.arce@incae.edu
Professor Juan Carlos Barahona, and Researcher Andrey Elizondo.
Presentation of the Quality Assessment of the Provision of Digital Public Services in Costa Rica. 2015 Edition
40