Covey - The 7 habits of highly effective people

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Lose-Win Some people are programmed the other way -- lose-win. "I lose, you win." "Go ahead. Have your way with me." "Step on me again. Everyone does." "I'm a loser. I've always been a loser." "I'm a peacemaker. I'll do anything to keep peace." Lose-win is worse than win-lose because it has no standards -- no demands, no expectations, no vision. People who think lose-win are usually quick to please or appease. They seek strength from popularity or acceptance. They have little courage to express their own feelings and convictions and are easily intimidated by the ego strength of others. In negotiation, lose-win is seen as capitulation -- giving in or giving up. In leadership style, it's permissiveness or indulgence. Lose-win means being a nice guy, even if "nice guys finish last. Win-lose people love lose-win people because they can feed on them. They love their weaknesses -- they take advantage of them. Such weaknesses complement their strengths. But the problem is that lose-win people bury a lot of feelings. And unexpressed feelings never die; they're buried alive and come forth in uglier ways. Psychosomatic illnesses, particularly of the respiratory, nervous, and circulatory systems often are the reincarnation of cumulative resentment, deep disappointment, and disillusionment repressed by the lose-win mentality. Disproportionate rage or anger, overreaction to minor provocation, and cynicism are other embodiments of suppressed emotion. People who are constantly repressing, not transcending, feelings towards a higher meaning find that it affects the quality of their self-esteem and eventually the quality of their relationships with others. Both win-lose and lose-win are weak positions, based in personal insecurities. In the short run, win-lose will produce more results because it draws on the often considerable strengths and talents of the people at the top. Lose-win is weak and chaotic from the outset. Many executives, managers, and parents swing back and forth, as if on a pendulum, from win-lose inconsideration to lose-win indulgence. When they can't stand confusion and lack of structure, direction, expectation, and discipline any longer, they swing back to win-lose -- until guilt undermines their resolve and drives them back to lose-win -- until anger and frustration drive them back to win-lose again. Lose-Lose When two win-lose people get together -- that is, when two determined, stubborn, egoinvested individuals interact -- the result will be lose-lose. Both will lose. Both will become vindictive and want to "get back" or "get even," blind to the fact that murder is suicide, that revenge is a two-edged sword. 131
I know of a divorce in which the husband was directed by the judge to sell the assets and turn over half the proceeds to his ex-wife. In compliance, he sold a car worth over $10,000 for $50 and gave $25 to the wife. When the wife protested, the court clerk checked on the situation and discovered that the husband was proceeding in the same manner systematically through all of the assets. Some people become so centered on an enemy, so totally obsessed with the behavior of another person that they become blind to everything except their desire for that person to lose, even if it means losing themselves. Lose-lose is the philosophy of adversarial conflict, the philosophy of war. Lose-lose is also the philosophy of the highly dependent person without inner direction who is miserable and thinks everyone else should be, too. "If nobody ever wins, perhaps being a loser isn't so bad. Win Another common alternative is simply to think win. People with the win mentality don't necessarily want someone else to lose. That's irrelevant. What matters is that they get what they want. When there is no sense of contest or competition, win is probably the most common approach in everyday negotiation. A person with the win mentality thinks in terms of securing his own ends -- and leaving it to others to secure theirs. Which Option Is Best? Of these five philosophies discussed so far -- win-win, win-lose, lose-win, lose-lose, and win -which is the most effective? The answer is, "It depends." If you win a football game, that means the other team loses. If you work in a regional office that is miles away from another regional office, and you don't have any functional relationship between the offices, you may want to compete in a win-lose situation to stimulate business. However, you would not want to set up a win-lose situation like the "Race to Bermuda" contest within a company or in a situation where you need cooperation among people or groups of people to achieve maximum success. If you value a relationship and the issue isn't really that important, you may want to go for lose-win in some circumstances to genuinely affirm the other person. "What I want isn't as important to me as my relationship with you. Let's do it your way this time." You might also go for lose-win if you feel the expense of time and effort to achieve a win of any kind would violate other higher values. Maybe it just isn't worth it. There are circumstances in which you would want to win, and you wouldn't be highly concerned with the relationship of that win to others. If your child's life were in danger, for example, you might be peripherally concerned about other people and circumstances. But saving that life would be supremely important. The best choice, then, depends on reality. The challenge is to read that reality accurately and not to translate win-lose or other scripting into every situation. Most situations, in fact, are part of an interdependent reality, and then win-win is really the only viable alternative of the five. Win-lose is not viable because, although I appear to win in a confrontation with you, your feelings, your attitudes toward me and our relationship have been affected. If I am a 132
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THE SEVEN HABITS OF HIGHLY EFFECTIV
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These principles, however, are like
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Stephen Covey adds great value to a
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I have a forceful personality. I kn
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This personality ethic, I began to
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long-term relationship they have, w
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The professor then asked one studen
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ingenuity, and creating a standard
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Shortly after dark, the lookout on
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The more closely our maps or paradi
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So I first tried a simple request.
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There's so much to do. And there's
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But from my own experience -- both
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interdependent, that there is an ec
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Understanding the sequence will hel
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training, the communicating, the re
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trust, and lost the asset of custom
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disappear. Those you teach will see
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"You're never on time." "Why can't
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instincts and conditioning and cond
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such personal freedom and the effec
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you to act. If you wait to be acted
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"Think hard. What do you think woul
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Because of position, wealth, role,
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So these executives focused on find
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We can decide to be dishonest in ou
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Knowing that we are responsible --
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When I look upon the tombs of the g
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Whether we are aware of it or not,
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Because we already live with many s
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Succeed at home first. Seek and mer
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so-called mental and emotional illn
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When we are dependent on the person
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Innocent pleasures in moderation ca
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Because the church is a formal orga
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If you are Money Centered... SECURI
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WISDOM You see the world through a
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We can depend on them Principles do
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POWER Your power is limited only by
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Fourth, you can communicate to your
Page 81 and 82: many different kinds of thought pro
Page 83 and 84: We would try to get him in a very r
Page 85 and 86: I inspire: I teach by example that
Page 87 and 88: When we plan our family goals and a
Page 89 and 90: "Everybody," he replied. "Everybody
Page 91 and 92: Application Suggestions 1. Take the
Page 93 and 94: Management, remember, is clearly di
Page 95 and 96: with the bath water," reverting to
Page 97 and 98: was to enforce the contract -- to c
Page 99 and 100: There are many people who recognize
Page 101 and 102: Coherence: Coherence suggests that
Page 103 and 104: mission statement, you may want to
Page 105 and 106: all day. Remember, frustration is a
Page 107 and 108: it! -- Don't take it!" I was afraid
Page 109 and 110: "You, Dad?" "No, not me. You're the
Page 111 and 112: I bit my tongue and waited until af
Page 113 and 114: Application Suggestions: 1. Identif
Page 115 and 116: "Well, you'd like to take a screwdr
Page 117 and 118: And this is in the most intimate, t
Page 119 and 120: Our tendency is to project out of o
Page 121 and 122: "I thought you meant that the quali
Page 123 and 124: you are honest and open and kind wi
Page 125 and 126: When we violate the primary laws of
Page 127 and 128: deep personal affection which added
Page 129 and 130: Habit 4: Think Win-Win TM -- Princi
Page 131: "My parents don't love me as much a
Page 135 and 136: "In other words, you lost." "That's
Page 137 and 138: worked to set up a Win-Win Agreemen
Page 139 and 140: High courage and consideration are
Page 141 and 142: communication process. You listen m
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Page 145 and 146: guidelines, and resources to make s
Page 147 and 148: 40. The spirit of win-win had signi
Page 149 and 150: Roger Fisher and William Ury, two H
Page 151 and 152: Habit 5: Seek First to Understand,
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Page 155 and 156: You're listening to understand. You
Page 157 and 158: Sandra described the symptoms and h
Page 159 and 160: esults in communication. To many, s
Page 161 and 162: "I know you've sacrificed, Dad. But
Page 163 and 164: What a difference real understandin
Page 165 and 166: I remember writing one time in a ro
Page 167 and 168: trust of another person's communica
Page 169 and 170: Habit 5 is something you can practi
Page 171 and 172: Habit 6: Synergize TM Principles of
Page 173 and 174: hit-or-miss, trial and error. And u
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Page 177 and 178: Synergy means that 1 + 1 may equal
Page 179 and 180: arrange for some help at the first
Page 181 and 182: "I know," he replied with a forced
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He also developed charley horses fr
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scheduled payments were met. It was
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Application Suggestions 1. Think ab
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"Sharpen the Saw" basically means e
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If you haven't been exercising, you
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This is why I believe a personal mi
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centered on the principles of perso
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diminishes us. It increases us beca
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create negative force field resista
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closer we align ourselves with corr
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The children looked forward to the
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Sandra and I were amazed at what we
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Becoming a Transition Person Among
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Again, T. S. Eliot expresses so bea
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* * If your center is Pleasure... S
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This is the way you may tend to per
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Many third-generation time managers
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Preparing the media budget. Regardi
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produce interesting and creative wa
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Covey - The 7 habits of highly effective people

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