Spice May issue ipad LR

SPICEJET
INSIDER
MALAVIKA SIDHAYE
PUNE
Customer appreciation:
I was impressed with the
performance of your staffer Malavika in
handling an irate passenger and dealing
with another passenger who had a
medical problem during our flight. I closely
observed her handling both the situations
and found her responses to be exemplary.
She handled the matters firmly with a
smile, was quick, helpful and calm. She is
surely an asset to SpiceJet.
Experience with SpiceJet: I feel privileged
to be a part of such a wonderful
organization where all my efforts and hard
work is appreciated. My managers are very
supportive and motivating. I look forward
to welcoming passengers each day and
giving them the best service any airline
can offer.
SENIOR CABIN CREW
MOHUA DUTTA
DELHI
Customer appreciation: I
was travelling recently from
Chennai to Delhi. The person sitting next to
me had his meal pre-booked by his travel
agent and it was pasta. He requested for a
change as he did not like pasta too much.
Mohua politely denied. But the person kept
on insisting. After some time, she came
and offered food which was an Indian
vegetarian dish that he wanted.
Experience with SpiceJet: Once I was
flying from Jaipur to Dubai and there was
an old lady who was travelling alone, to
meet her son in Dubai. Since it was a long
flight, after my service I went to the lady,
had a conversation with her, offered her
a cup of tea and made her comfortable.
While deplaning she blessed me. It was like
my own grandmother blessing me.
NEHA CHAUHAN
CHENNAI
Customer appreciation: Most
of your air hostesses offer
service with a smile. But Neha went out of
her way on the Chennai-Visakhapatnam
flight that I was travelling in. She attended
to a weird request of mine — charging my
dead mobile in mid-air. She went around
tracing a battery power bank and power
cord and got them to me.
Experience with SpiceJet: I have
completed two glorious years with the
company and with each passing day I am
learning and growing as a crew. I would
like to take this opportunity to thank each
and every person associated with the
company for being immensely supportive
all this while for my growth. I am extremely
grateful to my colleagues who have helped
me throughout my journey.
MERLYN FERNANDES
MUMBAI
Customer appreciation: This
is to record my appreciation
of cabin crew Merlyn who looked after
my wife and me very well. She was polite
and efficient. I particularly admired her
movements made with least effort but
efficiently that helped her to finish the
tasks on hand well in time.
Experience with SpiceJet: I have had a
very wonderful journey so far with the
company for more than six years and
have experienced the best positive culture
and opportunities. My unique experience
was witnessing the birth of a baby girl on
a flight bringing delight to the mother,
fellow passengers and the crew on board.
An exciting part of my work profile is to
maximise the satisfaction level of every
single flyer.
DIKSHA DEWAN
KOLKATA
Customer appreciation:
My flight to Goa couldn’t
have been better without your assistance
and customer engagement. The flight
was delayed due to air traffic congestion,
but Diksha kept the passengers engaged
by listening and talking to them. The 20-
minute delay was easily forgotten. I could
see the professionalism and ‘customer
delight’ attitude in her behaviour.
Experience with SpiceJet: It’s been a great
experience to watch the company grow
and achieve such wonderful success. Being
a part of SpiceJet has always made me feel
proud. I feel I am very lucky to be a part of
such an organisation. I have learned many
things in the three years that I have been
here. Whatever I am today is because of
SpiceJet which recognised my worth..
ANKUSH SHYAMAL
HYDERABAD
Customer appreciation:
I was impressed with the
excellent service rendered by your cabin
crew Ankush on a Bengaluru-Belagavi
flight. Since we were travelling with an
infant, every small gesture by the cabin
crew assisted us in making the daunting
journey with a baby truly enjoyable. We
look forward to see more such crew
members in the near future.
Experience with SpiceJet: Hailing from
a small town and having never seen an
aircraft, flying was nothing less than a
dream come true. It’s been three years
I am living my dream to fly above the
world thanks to SpiceJet. I am thankful
to each one of my colleagues who have
contributed to my growth and to all my
seniors who have appreciated my work.
159
MAY 2017