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SPECIAL REPORT<br />
12TH ANNIVERSARY<br />
Top: <strong>Spice</strong>Jet is synonymous with fun<br />
and flying. Bottom: Ajay Singh<br />
receiving the ‘Best Airline’ brand in<br />
India by Brand Trust Report<br />
creditors chased us... I want to thank<br />
you for reporting to work on December<br />
16, 2014 knowing that it could very well<br />
be your last day here... I want to thank<br />
you for keeping your faith in your<br />
airline under unbelievable pressure.”<br />
The stupendous success of<br />
<strong>Spice</strong>Jet, after the near collapse, is<br />
ideal course material for a business<br />
school case study. What are the factors<br />
that helped <strong>Spice</strong>Jet in its rise to the<br />
top? There have been many, including<br />
a customer-centric approach,<br />
financial adeptness, a sharp focus on<br />
employees, innovative products for<br />
fliers and some smart marketing<br />
moves including the now legendary<br />
Red.Hot.Spicy branding.<br />
All this has not been lost on the<br />
smart investor and the <strong>Spice</strong>Jet scrip<br />
has registered a smart comeback. It<br />
was down in the dumps at Rs 13.90 on<br />
the black day of December 16, 2014. As<br />
we go to press, it is flying high at<br />
105.60, a jump of 759.71 per cent. Even<br />
on a year-on-year basis (March 24,<br />
2016 to March 24, 2017), the<br />
performance of the <strong>Spice</strong>Jet stock has<br />
been exemplary, having risen by 46.35<br />
per cent.<br />
In the process, it has raced ahead<br />
to become the second most valuable<br />
stock in the Indian market - on March<br />
24, 2017, its market capitalization<br />
stood at Rs 5,646 crore.<br />
<strong>Spice</strong>Jet believes that a<br />
meaningful existence can only come<br />
from being a corporate with high<br />
values. It has always been in the<br />
forefront while helping out the needy.<br />
Here are a few examples. Last year,<br />
<strong>Spice</strong>Jet facilitated the travel of 20<br />
female students and two teachers from<br />
Mawar Valley, J&K for an educational<br />
tour to Delhi, Chandigarh, Dehradun<br />
and Amritsar. In <strong>May</strong>, it helped supply<br />
around 71,500 litres of water every day<br />
RECENT<br />
MILESTONES<br />
<strong>Spice</strong>Jet has always<br />
remained one step ahead<br />
of the competition with<br />
its smart innovations and<br />
clever, strategic moves,<br />
most of which have led<br />
to it recording more<br />
achievements in its dozen<br />
years of flying.<br />
March 20, 2017: Fifty<br />
underprivileged children<br />
participate in <strong>Spice</strong>Jet’s<br />
‘Giving Wings to Dreams’<br />
programme.<br />
February 26, 2017:<br />
Dhaka becomes the seventh<br />
international destination.<br />
February 14, 2017: The<br />
airline registers its eighth<br />
consecutive profitable<br />
quarter.<br />
February 6, 2017: New<br />
uniforms are introduced in<br />
the `Red-Hot-Spicy’ avatar<br />
(photograph on left).<br />
January 17, 2017: <strong>Spice</strong>Jet<br />
emerges as India’s most<br />
punctual airline with the<br />
highest OTP for the fourth<br />
successive month.<br />
It also registers the highest<br />
occupancy rate for the<br />
22nd month in a row.<br />
January 13, 2017: Mega<br />
deal signed with Boeing<br />
for up to 205 jets, the<br />
biggest order in <strong>Spice</strong>Jet’s<br />
history.<br />
July 29, 2016: GMR<br />
Hyderabad Airport becomes<br />
the first Indian airport to<br />
host <strong>Spice</strong>Jet’s Smart Mobile<br />
check-in facility.<br />
July 21, 2016: <strong>Spice</strong>Jet<br />
allows passengers to check<br />
in their baggage at kiosks.<br />
<strong>May</strong> 26, 2016: Premium<br />
lounges launched at<br />
Varanasi, Jaipur and<br />
Guwahati.<br />
72<br />
MAY 2017