"Define Your Life, But Not For Likes" Xistance Campaign Plan
A comprehensive campaign plan created for Xistance, a startup social media and family history tracking company located in Raleigh, NC.
A comprehensive campaign plan created for Xistance, a startup social media and family history tracking company located in Raleigh, NC.
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<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes<br />
<strong>Campaign</strong><br />
Wolfpack PR
TABLE OF CONTENTS<br />
FOREWORD<br />
7 Letter to the Client<br />
9 <strong>Campaign</strong> Summary<br />
SITUATION ANALYSIS<br />
17 Executive Summary<br />
18 Problem Statement<br />
19 Internal Factors<br />
20 External Factors<br />
22 Relevant Publics<br />
24 S.W.O.T. Analysis<br />
28 Current Situation<br />
RESEARCH FINDNGS<br />
33 Executive Summary<br />
34 Introduction<br />
35 Research <strong>Plan</strong><br />
36 Methodology<br />
38 Findings<br />
45 Interpretation<br />
CAMPAIGN PLAN<br />
53 Executive Summary<br />
55 Introduction<br />
56 Target Publics<br />
57 <strong>Campaign</strong> <strong>Plan</strong><br />
60 Goals, Objectives,<br />
Strategies and Tactics<br />
66 Evaluation<br />
67 Stewardship<br />
68 Implementation Timeline<br />
68 Budget<br />
74 Conclusion<br />
75 References<br />
APPENDICES<br />
81 A: Survey Instrument<br />
95 B: Content Calendar<br />
97 C: Facebook Event Post<br />
99 D: Capstone Production<br />
Group Pitch Letter<br />
101 E: Facebook<br />
Advertisements<br />
103 F: Google AdWords<br />
Advertisement<br />
105 G: Anil Dash Pitch Letter<br />
107 H: Ancestry.com Pitch<br />
Letter<br />
109 I: Legacy.com Pitch Letter<br />
111 J: Lanyard Sponsorship<br />
at ISC Proof<br />
113 K: Press Releases
FOREWORD
Dear <strong>Xistance</strong> Team,<br />
Wolfpack PR was thrilled to have the opportunity to collaborate with <strong>Xistance</strong> to create a<br />
plan that would increase both awareness and usership of the website. <strong>Xistance</strong>’s values<br />
of complete user privacy and unique storytelling are a welcomed contrast from today’s<br />
social media sites. These values both inspired and motivated our team throughout the<br />
completion of this campaign.<br />
The following pages of this book detail Wolfpack PR’s uniquely designed campaign plan<br />
based on extensive primary research, knowledge of <strong>Xistance</strong> and original ideas. Our<br />
team believes that <strong>Xistance</strong> could benefit substantially from following our<br />
recommendations. Implementing the tactics outlined in this book could dramatically<br />
increase usership and awareness of <strong>Xistance</strong> among the public and the technology<br />
sector.<br />
Our team worked passionately, collectively and persistently on creating this proposal and<br />
we are confident that our dedication will resonate in the quality of our campaign. If you<br />
have any questions or concerns please feel free to contact me by email at<br />
bncallah@ncsu.edu.<br />
We are elated to watch the positive effects our campaign will have on <strong>Xistance</strong>. Again, we<br />
thank you for the opportunity and experience of working with such an innovative<br />
company with strong values.<br />
With sincere gratitude,<br />
Britney Callahan<br />
Account Manager<br />
Wolfpack PR<br />
7
CAMPAIGN SUMMARY<br />
INTRODUCTION. Wolfpack PR was excited for the opportunity to<br />
work with a company just beginning their journey. The members of<br />
our team have worked diligently over the past several months to<br />
create and present a comprehensive campaign to help <strong>Xistance</strong><br />
establish a brand and increase name recognition. Through careful<br />
research, analysis, and planning we are confident our proposed plan<br />
will do just that. The theme of our campaign, “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong><br />
<strong>Not</strong> <strong>For</strong> Likes” includes the company tagline and emphasizes<br />
<strong>Xistance</strong>’s values.<br />
SITUATION ANALYSIS. <strong>Xistance</strong> is a website that will help people<br />
create authentic, auto-biographical stories and memorialize their<br />
loved ones. <strong>Xistance</strong> plans to launch their website in June of 2017, and<br />
their primary goal is to reach 5,000 subscribers within the first four<br />
months. As a startup, <strong>Xistance</strong>’s problem is little-to-no name<br />
recognition. To establish a brand and reach their goal, <strong>Xistance</strong> must<br />
target key publics and raise awareness.<br />
METHOD. Wolfpack PR conducted research through a quantitative<br />
survey using Qualtrics to identify and understand demographic<br />
characteristics in connection to certain attitudes and behaviors. The<br />
population chosen was anyone over the age of 18. Our team chose to<br />
survey all demographics because <strong>Xistance</strong> is a startup, and we wanted<br />
to gain insight into all potential website users. Our proposed sample<br />
size was 500; however, the survey received a total of 412 responses.<br />
Our team distributed the survey through various online channels,<br />
creating a voluntary sample, and shared the survey with<br />
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people known to team members. The continued sharing by those<br />
individuals created a snowball sample as well.<br />
FINDINGS. Wolfpack PR’s careful analysis found better messaging<br />
techniques to reach <strong>Xistance</strong>’s publics and raise awareness. We<br />
discovered that most individuals see or hear advertisements through<br />
television or social media. We also found that most people discover<br />
new websites and internet-based services through word-of-mouth.<br />
Our analysis also revealed some insights into social media usage and<br />
attitudes. An overwhelming 97.78 percent of people surveyed said<br />
they used social media, and Facebook was at the top of greatest daily<br />
usage.<br />
Very few individuals surveyed said they were likely to use a newly<br />
launched website; however, this is in line with typical adoption<br />
patterns. We did, however, have a significant interest in people<br />
documenting their life. We also found privacy to be something most<br />
individuals care about deeply, but that these individuals continue to<br />
use social media websites that collect and share data with third party<br />
sources.<br />
TARGET PUBLICS. Wolfpack PR has identified three primary publics<br />
for the purpose of our campaign. These three publics include: 50 to<br />
70-year-olds, individuals who value privacy and are currently using<br />
traditional social media platforms, and individuals in the technology<br />
sector.<br />
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CAMPAIGN GOALS.<br />
• Increase the number of website subscribers by creating awareness<br />
and a consistent image surrounding <strong>Xistance</strong>.<br />
• Increase <strong>Xistance</strong>’s presence in the technology sector.<br />
OBJECTIVES.<br />
• Increase the number of users to 3,000 by Sept. 19, 2017.<br />
• Increase the number of social media followers across all platforms<br />
by 25 percent by Sept. 19, 2017.<br />
• Build 12 relationships with other technology companies, bloggers,<br />
journalists, and/or news media outlets by Sept. 19, 2017.<br />
STRATEGIES.<br />
• Improve <strong>Xistance</strong>’s social media presence by implementing<br />
consistent and engaging posts on multiple platforms.<br />
• Implement social media marketing techniques to increase<br />
exposure to potential users of the website.<br />
• Increase <strong>Xistance</strong>’s outreach to other companies, media<br />
organizations, and potential partners within the technology sector.<br />
• Cultivate beneficial relationships within the sector before and<br />
after launch, maintain them, and capitalize on opportunities<br />
for partnership and collaboration.<br />
TACTICS. Wolfpack PR has carefully planned various tactics to achieve<br />
campaign goals through our primary strategies. Some of our<br />
proposed tactics are: Facebook advertising, Google AdWords, a 15<br />
second YouTube advertisement, social media ramp up, attending the<br />
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2018 International Startup Fair, and potentially forming relationships<br />
with Ancestry.com and/or Legacy.com.<br />
EVALUATION AND STEWARDSHIP. <strong>For</strong> evaluating the measurable<br />
objectives, Wolfpack PR suggests that <strong>Xistance</strong> compare website data,<br />
social media data, and the number of relationships before and after<br />
the campaign. <strong>For</strong> stewardship efforts, Wolfpack PR can foster<br />
relationships throughout the campaign inside of the technology<br />
sector that can be maintained by <strong>Xistance</strong> through continued<br />
presence at events where they may be. We also suggest that <strong>Xistance</strong><br />
maintain relationships cultivated during the campaign and continue<br />
to be open to new partnerships afterwards.<br />
KEY DATES FROM TIMELINE.<br />
• June 8, 2017: Send all graphics and information to Capstone<br />
Production Group for 15 second advertisement.<br />
• June 12, 2017: Press Release announcing launch.<br />
• June 15, 2017: <strong>Xistance</strong> Launch.<br />
• June 19, 2017: Begin three-month social media campaign.<br />
• Sept. 19, 2017: End three-month social media campaign and<br />
evaluate.<br />
• Jan. 1, 2018: <strong>Xistance</strong> app launches. Distribute press release<br />
announcing app launch.<br />
• May 2018: Attend International Startup Fair (specific dates not yet<br />
announced).<br />
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BUDGET OVERVIEW.<br />
2018 International Startup Fair $2,989.58<br />
Advertising $7,095.00<br />
Meltwater Subscription $4,600.00<br />
Total Cost: $14,684.58<br />
CONCLUSION AND RECOMMENDATION. <strong>Xistance</strong> has the benefit<br />
and challenge of a new concept. Their website aims to provide a<br />
space for genuine, personal online expression. A place to tell your<br />
story, share in the stories of your closest circle, and memorialize loved<br />
ones. Through our research we found how much people care about<br />
their privacy, and that people have a real interest in documenting<br />
their life. <strong>Xistance</strong> offers a platform that people will find an interest in,<br />
and Wolfpack PR has created the “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes”<br />
campaign to emphasize that. We are confident our campaign can<br />
raise awareness, solidify <strong>Xistance</strong>’s brand, and help reach the primary<br />
goal of increased usership.<br />
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SITUATION<br />
ANALYSIS
EXECUTIVE SUMMARY<br />
<strong>Xistance</strong> is a website that seeks to provide a platform for online users<br />
to digitally create their own autobiographies and memorialize loved<br />
ones. The company plans to launch its website in June 2017. <strong>Xistance</strong><br />
offers complete user privacy when creating a digital legacy profile.<br />
The website will allow users to define their familial backgrounds and<br />
record life events through the creation of individual profiles. This<br />
“tell your own story” approach offers a greater privacy aspect in<br />
comparison to social media sites. By creating their own family trees<br />
through <strong>Xistance</strong>, users can tell their personal story in a way that<br />
reflects their unique family dynamics.<br />
<strong>Xistance</strong> is completely self-funded and employs six people, which<br />
allows for creative freedom and cohesive communication throughout<br />
the organization. In preparation for the website's launch, <strong>Xistance</strong> has<br />
engaged in a handful of public relations operations to increase public<br />
awareness. To meet the organization's goal of 5,000 users within the<br />
first four months, a more targeted public relations campaign is<br />
needed.<br />
One of the biggest challenges <strong>Xistance</strong> faces is the public’s general<br />
lack of knowledge about the website. To ensure success following the<br />
launch, <strong>Xistance</strong> has identified two target publics, along with their<br />
demographics and psychographics. Designing innovative messaging<br />
strategies to reach <strong>Xistance</strong>’s publics will be challenging because users<br />
will not be used to the level of privacy offered by the website.<br />
Thoroughly understanding the key publics will help <strong>Xistance</strong> create an<br />
effective campaign and connect with the target audiences.<br />
17
A S.W.O.T analysis was performed to determine <strong>Xistance</strong>’s specific<br />
strengths, weaknesses, opportunities and threats. Strengths of the<br />
organization include the unique space provided for users to display<br />
their own stories as well as its constant use of social media platforms<br />
and the <strong>Xistance</strong> Podcast to connect with current and potential users.<br />
Current weaknesses primarily revolve around the lack of public<br />
exposure as a new platform. Potential partnerships with websites that<br />
complement <strong>Xistance</strong>’s mission could provide opportunities for the<br />
organization to grow in the future. A major threat to the organization<br />
is social media — because social media is so prevalent and does not<br />
offer the same amount of privacy as <strong>Xistance</strong>, the organization will<br />
need to distinguish themselves from the typical social media platform<br />
by reaffirming their value of privacy and emphasizing its importance<br />
to future or current users. By doing so, <strong>Xistance</strong> will be able to raise<br />
awareness and increase usership.<br />
Wolfpack PR’s campaign strategy will specifically focus on raising<br />
public awareness and name recognition among identified target<br />
publics. In addition, the campaign will work to position <strong>Xistance</strong> in a<br />
way that communicates the specific needs it will fulfill for users. By<br />
understanding the target publics, Wolfpack PR and <strong>Xistance</strong> will be<br />
able to successfully reach 5,000 users within the first four months.<br />
PROBLEM STATEMENT<br />
<strong>Xistance</strong>’s goal is to launch in June of 2017 and reach 5,000<br />
subscribers within the first four months. As a startup, the organization<br />
faces the obstacle of little-to-no name recognition. <strong>Xistance</strong> must raise<br />
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awareness in order to gain users. The website will help people create<br />
authentic, auto-biographical stories, memorialize their loved ones,<br />
and share that history and depth with a small circle. Emphasis on<br />
their core value of privacy will play an important role here because<br />
that is what sets them apart from social media. Privacy makes it personal<br />
and provides a platform to be genuine.<br />
INTERNAL FACTORS<br />
MISSION STATEMENT. The mission of the organization is to provide a<br />
“private, user-controlled autobiographical website built to help people<br />
understand how both the past and present define who they<br />
are” (<strong>Xistance</strong> [Profile Page], 2015).<br />
VISION. The vision of the organization is to promote authentic<br />
storytelling in a private setting.<br />
VALUES. As an organization, <strong>Xistance</strong> holds the following values:<br />
privacy, personal storytelling, unique familial history and<br />
memorializing loved ones who have passed away.<br />
ORGANIZATIONAL HISTORY. While working toward his MBA, the CEO<br />
and founder of <strong>Xistance</strong>, Samuel Hershey, had to create a fake<br />
business for a class project. Instructed to fill a gap in the market,<br />
Hershey chose to build a business to memorialize loved ones after<br />
they have died using unique tombstones. Although tombstones are<br />
no longer featured in the current business model, this idea<br />
snowballed into what is now <strong>Xistance</strong>.<br />
19
Hershey’s vision was to create a webpage that wouldn’t disappear<br />
after six months like an ordinary memorial page. This idea was<br />
married with the concept of ethical will, leaving behind character<br />
traits that made the person unique. Since then, the concept has<br />
evolved into a website where individuals can narrate their own<br />
autobiographies and create their unique family trees. Along with the<br />
website’s appreciation for creating and documenting history, it has<br />
also progressed into a website valuing complete privacy, a stark contrast<br />
to social media platforms.<br />
ORGANIZATIONAL STRUCTURE. <strong>Xistance</strong> currently employs a small<br />
team of six individuals who are responsible for different aspects of<br />
the company and its growth. The founder and CEO of <strong>Xistance</strong> is<br />
Samuel Hershey.<br />
FUNDING. <strong>Xistance</strong> is entirely self-funded, which the company views<br />
as a benefit because the employees have complete creative freedom.<br />
Currently, <strong>Xistance</strong> is in the process of obtaining Series A funding. As<br />
the website grows in usership, another source of income will be those<br />
who reach the predetermined data cap on the website and decide to<br />
pay $3.99 per month to continue storing their information.<br />
EXTERNAL FACTORS<br />
ENVIRONMENTAL TRENDS AND ISSUES. According to an<br />
Ancestry.com study (2014), “online family history research has grown<br />
in the United States by 14 times, with two-thirds (63 percent) of<br />
respondents in a recent study reporting that family history has<br />
become more important than ever.”<br />
20
COMPETING FORCES AND COMPETITORS. According to the Pew<br />
Research Center (2017), 69 percent of the public uses some form of<br />
social media. Facebook, Instagram and other social media websites<br />
could draw potential users from <strong>Xistance</strong>. Although the website is not<br />
intended to be a social media platform, users on Facebook and similar<br />
networking websites may be uncomfortable with the level of privacy<br />
offered. Additionally, managing various online accounts can be very<br />
time consuming for users causing them to carefully select the<br />
websites they use based on the specific personal needs they meet.<br />
Therefore, these social media platforms are indirect competitors but<br />
still a competing force in the market.<br />
CHALLENGES. <strong>Xistance</strong> is challenged with setting themselves apart<br />
from social media websites like Facebook. Since social media is so<br />
prevalent, <strong>Xistance</strong> will need to distinguish themselves and position<br />
the website as a solution to social media. The distinction from social<br />
media is <strong>Xistance</strong>’s value of privacy. Although some may like the level<br />
of privacy offered by <strong>Xistance</strong>, it could be a potential obstacle when<br />
gaining users who are not as concerned with privacy on social media<br />
or similar platforms because they may not see the value in a<br />
completely private platform. <strong>Xistance</strong> will need to communicate to<br />
potential users that this privacy is refreshing to the social media<br />
websites used today.<br />
Since <strong>Xistance</strong> is a startup that has yet to launch their website, one of<br />
their biggest challenges is the public’s lack of awareness, particularly<br />
regarding their purpose and values. Identifying target publics and<br />
constructing messages to reach them will be key in raising awareness<br />
and gaining usership of the website.<br />
21
RELEVANT PUBLICS<br />
<strong>Xistance</strong> is a website that welcomes all demographics to become<br />
active users. However, to create a succinct and effectively targeted<br />
campaign, Wolfpack PR has identified the following target publics:<br />
• 50- to 70-year-olds with a good handle on technology, but who also<br />
value privacy and are ready to tell their own unique stories.<br />
• According to the Pew Research Center (2017), 72 percent of<br />
adults ages 50 to 65, who use the internet, have a Facebook<br />
account, and 64 percent of all Americans between the ages of<br />
50 to 65 have a Facebook.<br />
• These individuals are older in age and value family history,<br />
They may also have completed genealogical research in the<br />
past and are looking for a platform to display their findings. In<br />
addition, these individuals will be motivated to use the<br />
website to write their autobiography that will be available for<br />
future generations to view after they have passed away.<br />
22
• Individuals who have recently had major life changes or<br />
experiences<br />
• Examples include empty nesters (parents whose kids have<br />
recently left home and are between the ages 35 to 49) or new<br />
moms.<br />
• According to a study done by Influence Central and<br />
Vibrant Nation, in 2015, 90 percent of empty nesters<br />
reported having Facebook accounts. In addition,<br />
59 percent reported they often shared posts on<br />
Facebook and Twitter (DeBroff, 2015). Empty nesters<br />
are a target audience because they are already active on<br />
social media, showing they have the knowledge to<br />
navigate <strong>Xistance</strong>’s website, and are more inclined to<br />
create a space that allows them to look back on<br />
memories.<br />
• According to Edison Research (DeCesare, 2016),<br />
78 percent of moms use Facebook. New moms often<br />
use social media websites to upload pictures of their<br />
newborns and family. They are a target audience<br />
because the organization offers a private space to store<br />
pictures of the major life events of their child’s life, like<br />
an online baby book, that can be shown to them later.<br />
This demographic also has a strong knowledge of<br />
technology allowing them to easily grasp <strong>Xistance</strong>’s<br />
concept.<br />
23
S.W.O.T. ANALYSIS<br />
STRENGTHS.<br />
• <strong>Xistance</strong> provides a free service to customers that allows users to<br />
track and record their "family tree" through the website.<br />
• Considering privacy is a leading priority for this company, both<br />
parties must request and accept one another to connect with<br />
anyone on the website. Additionally, <strong>Xistance</strong> assures that data is<br />
not sold to third-party organizations.<br />
• Users can use the social media website without constant<br />
advertisements.<br />
• The organization consists of six employees, allowing for constant<br />
and consistent communication throughout the organization.<br />
• <strong>Xistance</strong> consistently posts on social media (Twitter and Facebook)<br />
— posts vary every two to five days and accounts are interactive<br />
with their followers (<strong>Xistance</strong> [<strong>Define</strong><strong>Your</strong>s], 2015) (<strong>Xistance</strong> [Profile<br />
Page], 2015). This allows the organization to increase its exposure<br />
on social media websites while bringing attention to the services it<br />
offers.<br />
• <strong>Xistance</strong> Podcast provides an opportunity to connect with their<br />
current users and expose potential users to the website, while<br />
creating an interactive space for individuals to share their stories.<br />
• <strong>Xistance</strong> recently hired an experienced, part-time host for the<br />
<strong>Xistance</strong> Podcast — all previous episodes were hosted by different<br />
individuals and featured different openings. Having the same host<br />
will help establish consistency throughout the podcast and with<br />
their listeners.<br />
24
• <strong>Xistance</strong> has created teaser videos to post on YouTube, Facebook,<br />
Twitter and other social media websites to create awareness and<br />
excitement around the website’s launch.<br />
• After registering, users are shown an instructional video to explain<br />
how to use the website and tips are shown to the user as they<br />
construct their profile. With this addition, users can learn how to<br />
use the website more efficiently and grasp the concept of <strong>Xistance</strong><br />
more easily.<br />
• Users can create multiple <strong>Xistance</strong> pages with one account — this<br />
allows users to have unique family trees for themselves and their<br />
family members that show their true life without feeling the need<br />
to position themselves or their family members in a favorable light.<br />
• <strong>Xistance</strong> allows users to define their own family in a unique way<br />
that differentiates the company from other social media<br />
databases. <strong>Xistance</strong> claims to be more specific and sensitive to<br />
concepts such as blended families, rather than solely focusing on<br />
biologically related family members, like comparable family history<br />
websites such as Ancestry.<br />
• <strong>Xistance</strong> offers legacy pages to memorialize loved ones. Legacy<br />
pages are completely free, regardless of the data cap.<br />
WEAKNESSES.<br />
• <strong>Xistance</strong> lacks awareness within the surrounding community and<br />
internet/technology sectors because the company has still not fully<br />
launched.<br />
• Current users of the website are primarily tech-savvy individuals<br />
whose ability to navigate the website may be greater than that of<br />
the average target user. This is a weakness because there may not<br />
be adequate testing of the website to evaluate the ease of use.<br />
25
• Since the service has not yet launched, interested individuals<br />
cannot begin utilizing the website and if they do request early<br />
access to the website, they don’t receive any further information.<br />
• Once users hit a certain data cap, they must pay to continue using<br />
the website. This is a weakness since some users may not<br />
contribute to their pages as often because they are worried about<br />
hitting the data cap and having to choose between stopping their<br />
use of the website or paying the monthly fee.<br />
• The concept of <strong>Xistance</strong> is very different from traditional social<br />
media platforms, meaning this unique business concept may be<br />
difficult to understand or explain to others.<br />
• The <strong>Xistance</strong> Podcast only has 30 subscribers and is also not yet<br />
ranked among other podcasts within its category (<strong>Xistance</strong>).<br />
• <strong>Xistance</strong> does not have a clearly written mission, value or vision<br />
statement.<br />
OPPORTUNITIES.<br />
• <strong>Xistance</strong> can serve as a complement to genealogical research<br />
websites. Partnerships with Ancestry.com and similar websites can<br />
increase public awareness and provide a place for users to put<br />
their recently discovered ancestral findings.<br />
• <strong>Xistance</strong> can also serve as a complement to memorial websites<br />
such as Legacy.com, allowing people to transfer their temporary<br />
memorial pages to free, permanent <strong>Xistance</strong> legacy pages.<br />
• The company is headquartered in Raleigh, North Carolina, which<br />
houses a large technology industry.<br />
26
• Reaching out to local technology companies and universities could<br />
substantially increase <strong>Xistance</strong>’s name recognition in the<br />
technology sector as well as gain investors who are looking to give<br />
back to their community.<br />
THREATS.<br />
• The organization is completely self-funded — without more<br />
funding from investors or users who pay to increase their data<br />
storage on the website, <strong>Xistance</strong> may have to scale back<br />
promotions, increase their subscription cost or lay off current<br />
employees to keep operations running as efficiently as possible.<br />
• With the continued growth of social media, privacy may not be<br />
valued as much by potential users of the website. This may deter<br />
potential users because it establishes a level of privacy they are not<br />
used to. These users may not understand the importance of having<br />
a place where one can compile their own history and not a<br />
presentation of their history.<br />
• Ancestry and Facebook could possibly take away potential<br />
customers from the website. Ancestry offers a similar concept to<br />
<strong>Xistance</strong> while Facebook offers the level of connectivity and sharing<br />
that potential users would be familiar and more comfortable with.<br />
<strong>Xistance</strong> could be seen as an unneeded addition if the potential<br />
user already uses Ancestry and Facebook on a regular basis.<br />
27
CURRENT SITUATION<br />
CURRENT POSITION. <strong>Xistance</strong> is currently working to create name<br />
recognition and public awareness through company created digital<br />
content — <strong>Xistance</strong> has produced multiple short videos that are<br />
primarily featured on their Facebook and Twitter accounts and<br />
provide potential users with information about the website’s mission.<br />
In addition to the digital advertising, <strong>Xistance</strong> has also reached out to<br />
“Mommy Bloggers.” <strong>Xistance</strong> sees these bloggers as an important<br />
influencer in their target audiences because they may encourage new<br />
mothers to join the website and create a “baby scrapbook” or<br />
document their own family history for their children to read in the<br />
future.<br />
<strong>Xistance</strong> has also attended various startup and tech events in Raleigh<br />
and surrounding areas to raise awareness of the organization and<br />
establish relationships within their community. To coincide with the<br />
launch, <strong>Xistance</strong> has created a teaser advertising campaign to be<br />
featured on their Facebook and Twitter. The campaign will also be<br />
hosted on a YouTube page that the organization plans to establish<br />
before launching the website in March.<br />
To date, public relations efforts of the have been minimal, and more<br />
strategic planning will be needed to reach all target publics.<br />
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DIRECTION. Wolfpack PR’s campaign will focus on increasing public<br />
awareness associated with <strong>Xistance</strong> and targeting the identified<br />
publics will be key in meeting the desired outcome of 5,000 users<br />
within the first four months. Additionally, <strong>Xistance</strong> must convince<br />
relevant publics the level of privacy offered is a positive and help<br />
them recognize the need it will help fill in their lives. By doing so, the<br />
company will not only increase awareness and name recognition, but<br />
they will also gain users.<br />
POTENTIAL OBSTACLES. One potential obstacle for Wolfpack PR’s<br />
campaign is how to reach key publics, while still setting <strong>Xistance</strong> apart<br />
from social media. Because the concept of the website is difficult to<br />
explain or understand, effective messaging for each target audience<br />
will be needed to reach <strong>Xistance</strong>’s goal of 5,000 users within the first<br />
four months of their launch date.<br />
Because the company is completely self-funded, monetary resources<br />
may also become a cause for concern.<br />
RESOURCES. Wolfpack PR has access to <strong>Xistance</strong>’s marketing<br />
manager, Cassady Channita, to answer any questions and provide us<br />
with needed information.<br />
The company website and social media accounts — Facebook, Twitter,<br />
LinkedIn — will provide Wolfpack PR with immediate updates<br />
concerning the organization as well as their growing user base as the<br />
launch date of the website approaches.<br />
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Qualtrics, provided to North Carolina State University students, will<br />
serve as the main tool used to conduct primary research on <strong>Xistance</strong>’s<br />
target publics and to identify potential problems with the website or<br />
messaging techniques.<br />
The NCSU Libraries database will serve as an essential tool for<br />
Wolfpack PR to do secondary research on target publics and monitor<br />
emerging trends.<br />
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RESEARCH<br />
FINDINGS
EXECUTIVE SUMMARY<br />
The foundation of any successful public relations campaign is primary<br />
research. Keeping this in mind, Wolfpack PR conducted and analyzed<br />
research to identify key attitudes and preferences among potential<br />
publics for <strong>Xistance</strong>. Wolfpack PR completed the necessary research<br />
and gathered quantitative data that will serve as the cornerstone for<br />
the development of the public relations campaign. Our goals were to<br />
discover the best channels to increase public awareness and reach<br />
<strong>Xistance</strong>’s target publics and to identify the motivations and values of<br />
individuals who use social media or social media-type services. In<br />
order to achieve these goals, our research addressed the following<br />
questions:<br />
• What are the best messaging techniques to reach <strong>Xistance</strong>’s target<br />
publics?<br />
• What is the best way to raise awareness of a startup company that<br />
has not yet launched?<br />
• What does each target public, as identified by <strong>Xistance</strong>, look for in a<br />
social media or social media-type platform?<br />
• How does the value of privacy vary among <strong>Xistance</strong>’s target<br />
audiences?<br />
In order to answer these questions, Wolfpack PR developed an<br />
instrument for an online survey. Participants for the survey were<br />
recruited based on <strong>Xistance</strong>’s target publics. In order to reach these<br />
recruits, the survey was posted to specific Facebook groups and<br />
Reddit forums, as well as directly emailed to individuals known to<br />
members of Wolfpack PR. These individuals were then asked to<br />
forward the survey link to others, creating a snowball sample.<br />
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With a completed tally of 412 participants, the survey asked all<br />
multiple-choice questions designed to understand the attitudes and<br />
values of participants. The data collection from the survey instrument<br />
revealed several key findings that will aid Wolfpack PR in the creative<br />
process of campaign planning.<br />
Key findings from data collection include:<br />
• Word-of-mouth is one of the most powerful tools for creating<br />
recognition about new social media websites and internet-based<br />
services.<br />
• Social media is used for various reasons and to fulfill different<br />
needs.<br />
• Privacy is a concern and is valued by those who use traditional<br />
forms of social media.<br />
INTRODUCTION<br />
In order to develop an effective public relations campaign, Wolfpack<br />
PR conducted primary research using an online survey. The purpose<br />
of the survey was to gather useful insights on publics’ attitudes<br />
toward privacy and social media, as well as their interest in<br />
discovering and documenting family history. The survey also aided in<br />
identifying the most appropriate ways to reach target audiences. The<br />
survey was made available from Feb. 20 to March 12. There were 412<br />
responses to the survey during this period. The findings from the<br />
survey will guide decisions regarding a successful public relations<br />
campaign for <strong>Xistance</strong>.<br />
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RESEARCH PLAN<br />
RESEARCH GOALS. Throughout the research process, Wolfpack PR<br />
sought to discover the best channels to increase public awareness<br />
and reach <strong>Xistance</strong>’s target publics. Wolfpack PR also sought to<br />
identify the motivations and values of individuals who use social<br />
media or social media-type services.<br />
RESEARCH QUESTIONS. Based on our evaluation of <strong>Xistance</strong>’s<br />
current situation, Wolfpack PR developed specific questions to direct<br />
our research:<br />
• RQ1: What are the best messaging techniques to reach <strong>Xistance</strong>’s<br />
target publics?<br />
• RQ2: What is the best way to raise awareness of a startup company<br />
that has not yet launched?<br />
• RQ3: What does each target public, as identified by <strong>Xistance</strong>, look<br />
for in a social media or social media-type platform?<br />
• RQ4: How does the value of privacy vary among <strong>Xistance</strong>’s target<br />
audiences?<br />
RESEARCH OBJECTIVE. Before conducting primary research, Wolfpack<br />
PR set a measurable objective in order to gain insight into the<br />
research questions previously stated.<br />
• Survey 500 individuals who range in age, race and ethnicity.<br />
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METHODOLOGY<br />
OVERVIEW. Wolfpack PR conducted a quantitative survey to identify<br />
demographic characteristics that are related to certain attitudes and<br />
behaviors.<br />
POPULATION. Wolfpack PR chose to survey individuals of all<br />
demographics to gain insight into all potential audiences. Because<br />
<strong>Xistance</strong> is a startup company without an existing user base, it was<br />
important to learn about any potential publics. However, keeping in<br />
mind that <strong>Xistance</strong>’s stated target audience is individuals over the age<br />
of 50, Wolfpack PR did want a larger number of responses from<br />
individuals within this demographic.<br />
SAMPLE SIZE. Wolfpack PR’s proposed sample size was 500.<br />
However, the survey received a total of 412 responses. Of the<br />
participants, 76.69 percent identified as female and 87.04 percent<br />
identified as white. In addition, participants ranged from 18- to 72-<br />
years-old, with an average age of 30.<br />
SAMPLING TECHNIQUE. Wolfpack PR used non-probability sampling<br />
methods. The link to the survey was posted in Facebook groups, on<br />
relevant Reddit posts, and in forums focusing on gene and/or family<br />
history mapping, creating a voluntary sample. The link was also sent<br />
to individuals who are known to Wolfpack PR members — these<br />
individuals were instructed to take the survey themselves and then<br />
send the survey to others they know, creating a snowball sample. As<br />
an incentive to participate, respondents had the option of entering a<br />
random drawing to win a $50 Amazon e-gift card.<br />
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INSTRUMENT. The survey was created using Qualtrics. The survey<br />
questions were specifically designed to provide answers to Wolfpack<br />
PR’s research questions. Qualtrics’ skip logic was utilized to direct<br />
participants to certain questions based on their answers to previous<br />
questions.<br />
Before taking the survey, each participant was required to<br />
acknowledge they had read and understood their rights as a<br />
participant on the provided informed consent form — after<br />
consenting to participate they were prompted to start the survey.<br />
The survey consisted of three sections with 28 questions in total.<br />
Section one addressed social media uses and privacy, section two<br />
addressed how the respondent finds out about new products or<br />
internet services, and section three addressed demographic<br />
information. All questions were multiple choice.<br />
An incentive drawing was offered to participants after completing the<br />
survey. Each participant could enter their email address for a chance<br />
to win a $50 Amazon e-gift card — this question was optional.<br />
See Appendix A for the complete survey including consenting information,<br />
questions and exit message.<br />
DATA COLLECTION PROCEDURES. A link directed participants to the<br />
web-based survey hosted in Qualtrics. All survey responses,<br />
completed and uncompleted, were stored in the Qualtrics database<br />
for further review and data analysis. Wolfpack PR distributed the link<br />
to participants on Feb. 20 and closed the link March 12. Between<br />
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these dates, Wolfpack PR frequently reposted the link to Facebook<br />
groups and Reddit forums to recruit more participants. The data from<br />
all responses was downloaded and analyzed on March 13.<br />
DATA ANALYSIS. In order to analyze different characteristics among<br />
the key demographics, Wolfpack PR separated the survey responses<br />
according to the participant’s age. Means, frequencies and the<br />
standard deviations of these defined age groups were examined to<br />
determine the best messaging techniques. Qualtrics data was<br />
imported to SPSS and Excel for analysis.<br />
FINDINGS<br />
MESSAGING TECHNIQUES. The following two questions assess the<br />
best methods to reach <strong>Xistance</strong>’s publics and increase awareness<br />
about the organization.<br />
The first question asked where advertisements are seen/heard most<br />
often, and respondents were instructed to select all that applies. The<br />
responses were:<br />
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The second question asked participants how they hear about new<br />
social media websites or internet-based services. The responses<br />
were:<br />
A common response found in the “Other” category was “Podcast.”<br />
SOCIAL MEDIA USES AND ATTITUDES. The following six questions<br />
analyze what individuals look for in a social media or social mediatype<br />
platform.<br />
The first question asked if the participants uses social media. The<br />
responses were:<br />
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The second question asked how frequently participants use specific<br />
types of social media platforms. Because not everyone used each<br />
platform, percentages will not add up to 100. The responses were:<br />
The third question asked how often the respondent uses apps or<br />
social media features that allow them to revisit previous posts. The<br />
responses were:<br />
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The fourth question asked how likely they would be to start an<br />
account on a newly launched website with few existing accounts and<br />
little name recognition. The responses were:<br />
The fifth question asked respondents to choose the option that best<br />
represented how they feel about their social media uses. The<br />
responses were:<br />
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The sixth question asked how interested they are in documenting<br />
their life. The responses were:<br />
These responses were then tested to see if a correlation existed<br />
between an interest in documenting one’s life and age — these two<br />
variables showed a significant inverse relationship, r = .15, p = .006,<br />
meaning younger people value documenting their life more.<br />
PRIVACY VALUES AND EXPECTATIONS. The following five questions<br />
analyze how the target audiences of <strong>Xistance</strong> value privacy when<br />
using social media or social media-type platforms.<br />
The first question asked how important privacy online is. The<br />
responses were:<br />
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These responses were then tested to see if a correlation existed<br />
between valuing privacy and age. These two variables are significantly<br />
correlated, r = .27, p < .01.<br />
The second question asked what their privacy settings were for social<br />
media sites. The responses were:<br />
A common theme among those who responded with “I have different<br />
settings on different social media sites,” was Facebook and Instagram<br />
with the most privacy settings while Twitter, Reddit and other similar<br />
websites were more lenient. <strong>For</strong> example, one respondent said:<br />
“Facebook: some posts public, some for friends/friends of<br />
friends (usually the ones I don't want a prospective<br />
employer to see); my main twitter account is personal<br />
(mainly because I don't want prospective employers and<br />
my sister to see; also, I like faving/retweeting tweets<br />
without the person who posted it knowing); I have 2 more<br />
twitter accounts to follow more people/tweet people who<br />
don't follow me; one of these accounts is for music-related<br />
stuff”<br />
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Questions three and four evaluated the use and accessibility of<br />
privacy policies on social media. Question three asked if privacy<br />
policies were easy to understand while question four asked if they<br />
gave full control to the user when deciding who can see what they<br />
post or share. The responses were:<br />
Are Privacy Policies Easy to Understand?<br />
Do Privacy Policies Give Complete Control?<br />
The fifth question asked how they felt about social media and other<br />
websites tracking their interests and then providing that information<br />
to third party sources. The responses were:<br />
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INTERPRETATION<br />
MESSAGING TECHNIQUES. Wolfpack PR’s survey used two questions<br />
to determine how most people view advertisements.<br />
The first question asked where people see/ hear advertisements most<br />
often, and the two most selected responses were social media and TV.<br />
Since this survey was shared through social media and word-ofmouth,<br />
this poses a limitation on the data because the responses are<br />
consistent with how each participant would have originally heard<br />
about or saw the link to the survey — on social media. Because of<br />
this, there could be a portion of the population that is not accurately<br />
represented in the data collected. While this finding could be skewed,<br />
it does provide relevant information to <strong>Xistance</strong> on how to reach<br />
potential users through the use of social media.<br />
The second question asked how people heard about new social media<br />
websites and internet-based services. The two primary responses<br />
were through “word-of-mouth from friends, family, or trusted<br />
individuals” and “word-of-mouth from colleagues or acquaintances.”<br />
This finding is consistent with the general trend of finding out about<br />
new technology services or products — there will be a few early<br />
adopters, while most wait until they hear about new products or<br />
services from the people they know and trust.<br />
Wolfpack PR will use both findings to help <strong>Xistance</strong> further its<br />
awareness in the technology sector and gain more users in the<br />
process. Since respondents said they see most advertisements on<br />
social media, but the way they hear about new products or services is<br />
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through word-of-mouth, Wolfpack PR determined it is important that<br />
<strong>Xistance</strong> increases its social media presence. By doing so, <strong>Xistance</strong><br />
would increase its name recognition and get more individuals talking<br />
about its product — <strong>Xistance</strong> has an opportunity to share its message<br />
with people and have those people keep it going.<br />
SOCIAL MEDIA USES AND ATTITUDES. The survey also utilized six<br />
questions to specifically analyze what individuals look for when using<br />
social media platforms.<br />
The data shows that approximately 98 percent of respondents use<br />
some form of social media platform semi-frequently. The top four<br />
most frequently used social media websites were Facebook, Twitter,<br />
Instagram and Snapchat. The responses also show that the majority<br />
of the survey participants use at least some of these platforms more<br />
than once a day. Furthermore, when asked how participants generally<br />
felt about their social media use, the most important factors<br />
mentioned by the respondents included “using social media to share<br />
information about their life with others,” “using social media for<br />
entertainment purposes” and “using social media for passing time<br />
and social interaction.” This shows that the main reasons given for<br />
using social media are to connect with individuals in a space that they<br />
can make their own — <strong>Xistance</strong> has an opportunity to utilize this<br />
finding by promoting their product on the four most frequently used<br />
social media websites in a way that showcases the unique and<br />
creative space of their platform.<br />
The next question evaluated respondents’ attitudes towards creating<br />
an account with a newly launched website with few existing users and<br />
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little name recognition. The two most frequent responses were<br />
“somewhat unlikely” and “extremely unlikely”. Wolfpack PR sees this<br />
as the participants being less willing to invest time and/or money in a<br />
social media account if there are few accounts and is not yet popular<br />
among the masses. This finding poses a particular challenge for<br />
<strong>Xistance</strong> because it will need to utilize the findings on how individuals<br />
learn about new technology services to reach their target publics and<br />
grow in usership.<br />
Considering many of the participants claimed they use social media to<br />
connect with other people, share information about their lives and to<br />
track life experiences, Wolfpack PR can conclude that participants are<br />
generally not interested in devoting energy to a social media platform<br />
that is less relevant in the current social world. We can use this<br />
information to ensure our campaign plan includes tactics that align<br />
with trends on social media and grab the attention of potential users.<br />
PRIVACY VALUES AND EXPECTATIONS. The survey also included five<br />
questions to determine how <strong>Xistance</strong>’s target audiences value privacy.<br />
The first question asked participants how much they value privacy<br />
online. Out of the 412 respondents to our survey, a total of 97.37<br />
percent reported finding online privacy either “extremely important,”<br />
“very important” or “moderately important.” The results showed a<br />
positive correlation between age and valuing privacy. This means that<br />
as people get older, their value for privacy online grows. Since<br />
<strong>Xistance</strong>’s target audience is primarily 50- to 70-year-olds, it is<br />
beneficial to highlight the company’s core value of privacy in Wolfpack<br />
PR’s campaign plan to appeal to the target audiences.<br />
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The second question asked what their privacy settings on social media<br />
sites were. The responses varied, but a majority (about 66 percent)<br />
have their social media privacy settings on “friends only.” Most people<br />
only want to share their posts with people they know. Therefore,<br />
<strong>Xistance</strong>’s privacy and privacy setting options will appeal to its target<br />
audience and be a major component of all messaging techniques<br />
used in the campaign plan.<br />
The third and fourth questions evaluated people’s opinions on the<br />
use of privacy policies. The third asked if privacy policies were easy to<br />
understand, to which 38.70 percent said yes and 61.30 percent said<br />
no. Wolfpack PR interpreted this to mean that it is vital to make sure<br />
<strong>Xistance</strong> is clear and open about its privacy policies and how to<br />
navigate them. The fourth asked if the respondents felt privacy<br />
policies give complete control — 42.42 percent responded with no.<br />
Since <strong>Xistance</strong> prides itself with the value of privacy offered on the<br />
website, it is important to be transparent about <strong>Xistance</strong>’s policies, options<br />
for privacy settings and how important protecting users’ information<br />
is to the company when designing the campaign plan. By doing<br />
so, <strong>Xistance</strong> will be able to appeal to potential users who feel as if<br />
their information is not as protected as it should be on the internet as<br />
well as those who want to become more informed about the policies<br />
of the websites they use.<br />
The fifth and final question asked how they felt about social media<br />
and other websites tracking their interests and then providing that<br />
information to third-party sources. The majority answered that this<br />
practice bothers them, but they still use the websites, while another<br />
16 percent responded the practice is pushing them away from using<br />
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these websites. Wolfpack PR interpreted this to mean that users are<br />
uncomfortable on some level with data tracking. This information is<br />
beneficial to learn because <strong>Xistance</strong> does not use any form of data<br />
tracking and promoting this piece of information in our campaign<br />
plan will help <strong>Xistance</strong> connect with its target audience and gain more<br />
users in the process.<br />
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CAMPAIGN<br />
PLAN
EXECUTIVE SUMMARY<br />
Wolfpack PR has created a targeted campaign for <strong>Xistance</strong> to achieve<br />
its primary goal of increasing website usership. <strong>Xistance</strong> wants to<br />
reach 5,000 users within the first four months following its launch.<br />
Wolfpack PR conducted careful research and analysis to better<br />
understand potential users. With the help of this data, target publics<br />
have been identified, and the best ways to reach those publics is<br />
outlined throughout our campaign. The publics identified are<br />
individuals 50- to 70- years-old, individuals who value privacy and are<br />
currently using traditional social media platforms, and individuals<br />
working in the technology sector.<br />
The campaign will primarily seek to raise awareness, especially<br />
amongst identified target publics. The theme of our campaign is<br />
“<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes.” This theme incorporates the<br />
company tagline, “<strong>Define</strong> <strong>Your</strong>s,” and emphasizes the website’s<br />
opposing position in the market to social media platforms. Key<br />
messages will be used to communicate with target publics. These<br />
messages will raise awareness for <strong>Xistance</strong> and result in individuals<br />
signing up for an account. A few of the key messages our campaign<br />
will convey are:<br />
• Record your life story and family history all in one place with<br />
<strong>Xistance</strong>.<br />
• <strong>Xistance</strong> offers digital legacy pages for loved ones that can be<br />
preserved for generations.<br />
• <strong>Xistance</strong> offers users complete control of their privacy settings,<br />
contrary to traditional social media platforms.<br />
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Wolfpack PR discovered in its research that most people encountered<br />
advertisements online, and they typically tried new products or<br />
services based on recommendations from people that they know. Our<br />
strategy will include placing consistent and engaging content and<br />
advertisements on social media platforms and search engines in<br />
order for people to encounter these throughout their daily lives. The<br />
engaging content will help facilitate conversations between friends,<br />
colleagues and others to bring in more users based on word-ofmouth<br />
and personal recommendations. In addition to increasing<br />
usership, Wolfpack PR also plans to increase <strong>Xistance</strong>’s presence in<br />
the technology sector. Our strategy for this will include outreach to<br />
other companies, media organizations and potential partners within<br />
the sector. Our campaign objectives include increasing the number of<br />
new website users, the number of social media followers, and the<br />
number of relationships in the technology sector. Here are a few of<br />
the tactics we propose in our campaign:<br />
• Facebook Advertisements<br />
• Google AdWords Advertising<br />
• Social Media Posts with specific hashtags<br />
• #<strong>Define</strong><strong>Your</strong>s, #MemorializeMonday, #FamilyHistoryFriday<br />
• 15-second advertisement for YouTube<br />
• <strong>For</strong>m relationship(s) with Ancestry.com and/or Legacy.com<br />
• Attend 2018 International Startup Fair<br />
Wolfpack PR has included a campaign timeline that will run from the<br />
website's launch day to May 2018, with a total budget of $14,684.58.<br />
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INTRODUCTION<br />
Wolfpack PR created a public relations campaign focused on<br />
increasing usership as well as <strong>Xistance</strong>’s presence in the technology<br />
sector. Because <strong>Xistance</strong> has not yet launched, it is vital to build<br />
awareness of the company. A successful public relations campaign<br />
will increase the number of new users at the time of the launch, and<br />
in turn the number of social media posts mentioning <strong>Xistance</strong>. In<br />
addition, the campaign will lead to the company building relationships<br />
with news media outlets and technology companies or journalists.<br />
Through our research, Wolfpack PR identified that the best way to<br />
reach <strong>Xistance</strong>’s target publics is through advertisements on social<br />
media and word-of-mouth from friends, family or trusted individuals.<br />
Therefore, our campaign focuses on advertising through social media<br />
and forming connections with technology experts that can help<br />
spread the word about <strong>Xistance</strong>.<br />
The goals, objectives, strategies and tactics all focus on the theme<br />
“<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes,” which places emphasis on the<br />
unique aspects of the company: control over documenting one’s life<br />
and how it’s different from traditional social media platforms. We<br />
believe focusing on what sets <strong>Xistance</strong> apart from other social media<br />
websites and genealogy-mapping websites will help the company gain<br />
awareness and usership.<br />
The key and supporting messages will guide each goal, objective and<br />
tactic. These messages will communicate the uniqueness and values<br />
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of <strong>Xistance</strong>. With a budget of $15,000 and an outlined timeline, each<br />
tactic is carefully planned to meet each objective effectively.<br />
TARGET PUBLICS<br />
Wolfpack PR has discerned three primary publics for the “<strong>Define</strong> <strong>Your</strong><br />
<strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” campaign. These three publics include:<br />
individuals 50-to 70-years-old, individuals who value privacy and are<br />
currently using traditional social media platforms, and individuals in<br />
the technology sector.<br />
The first two publics are obvious targets in order to accomplish the<br />
campaign goals of increasing awareness and gaining usership of the<br />
website. These first two publics are potential users of the website.<br />
According to our research, there is a positive correlation between age<br />
and valuing privacy. Our research also revealed that privacy is a<br />
concern and is valued by those who use traditional forms of social<br />
media. Considering these findings, Wolfpack PR’s campaign will not<br />
only showcase the features of <strong>Xistance</strong> in documenting one’s life, but<br />
also capitalize on its value of complete user privacy. These two publics<br />
will overlap in many areas. Wolfpack PR will specifically target<br />
individuals 50-to 70-years-old, and will also target those who use<br />
social media but value privacy regardless of age. However, defining<br />
them separately will help to streamline campaign plans in order to<br />
effectively reach these potential users through various platforms.<br />
The third primary public will be individuals in the technology sector.<br />
These individuals will be targeted because of their interest in new<br />
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ideas and innovations. Considering <strong>Xistance</strong>’s status as a startup<br />
company, support from this community will be important in the<br />
success of the website. These tech-savvy individuals can offer ideas<br />
and assistance in making <strong>Xistance</strong> the best it can be. In order to<br />
appeal to this public, targeted messages will highlight the new,<br />
innovative concept of <strong>Xistance</strong>, as well as the pre-existing issues it<br />
resolves.<br />
A secondary public identified by Wolfpack PR is other social media<br />
users who do not value privacy. This public may be harder to<br />
convince, so messages will need to communicate how <strong>Xistance</strong> is still<br />
the best platform to document their lives, although it is a very private<br />
website.<br />
Another secondary public identified by Wolfpack PR is current users<br />
of ancestral and memorial websites like Ancestry.com or Legacy.com.<br />
These individuals can be recruited from these sites. An aspect of<br />
Wolfpack PR’s campaign plan will involve forming relationships with<br />
said websites to recruit users. We will appeal to these secondary<br />
publics by engaging with them through the family history websites<br />
they already use.<br />
CAMPAIGN PLAN<br />
The following campaign plan, as created by Wolfpack PR, illustrates<br />
strategic efforts in increasing awareness and usership for our client,<br />
<strong>Xistance</strong>.<br />
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THEME. Wolfpack PR’s extensive primary research has revealed that<br />
among aging individuals and those who use social media, privacy is<br />
both a concern and a value. In addition, those who use social media<br />
do so for various reasons, one of them being to document and track<br />
life experiences. In today’s society, with social media being a part of<br />
everyday life, <strong>Xistance</strong> will need to separate themselves from all other<br />
traditional platforms.<br />
Our theme, “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes,” while coinciding with<br />
the company’s tagline, “<strong>Define</strong> <strong>Your</strong>s,” will capitalize on the two<br />
unique features of the website. Our theme articulates that <strong>Xistance</strong> is<br />
a place where users have full control in documenting their own lives<br />
and writing their own stories. The latter half of the theme positions<br />
the website opposite of social media platforms. We want to explicitly<br />
communicate to publics that <strong>Xistance</strong> is not a social media platform;<br />
there will be no “Like” buttons. We will also communicate the<br />
comprehensive level of privacy that each user is promised. Our<br />
theme, in keeping with the campaign goals, communicates what is<br />
new and innovative about <strong>Xistance</strong> in order to increase both<br />
awareness and usership.<br />
KEY AND SUPPORTING MESSAGES. The “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong><br />
Likes” campaign includes key and supporting messages to both the<br />
primary and secondary target publics. These messages will<br />
communicate unique characteristics of <strong>Xistance</strong>, highlight values and<br />
encourage usership. The messages will communicate what we want<br />
each target public to know about <strong>Xistance</strong>.<br />
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The messages to potential users will communicate the unique<br />
features and values of <strong>Xistance</strong>.<br />
• Record your life story and family history all in one place with<br />
<strong>Xistance</strong>.<br />
• <strong>Xistance</strong> offers digital legacy pages for loved ones that can be<br />
preserved for generations.<br />
• <strong>Xistance</strong> values complete user control of privacy.<br />
• There are no ads, news feeds or “Like” buttons on <strong>Xistance</strong>.<br />
• <strong>Xistance</strong> does not share any user information with outside sources.<br />
• <strong>Xistance</strong> is not another social media platform.<br />
The messages targeted to individuals in the technology sector will<br />
communicate the new and innovative ideas of <strong>Xistance</strong>.<br />
• <strong>Xistance</strong> is a revolutionary website that offers a unique experience.<br />
• <strong>Xistance</strong> offers users complete control of their privacy settings,<br />
contrary to traditional social media platforms.<br />
• <strong>Xistance</strong> does not share any user information with outside sources.<br />
• <strong>Xistance</strong> is a start-up and has great potential to thrive.<br />
Messages targeted to our secondary public of current users of various<br />
genealogy and memorial websites will position <strong>Xistance</strong> as a website<br />
that will meet the needs of these users.<br />
• <strong>Xistance</strong> does not delete user profiles after they have passed away.<br />
• Legacy pages can be created to memorialize loved ones and will be<br />
available for future generations to view.<br />
• <strong>Xistance</strong> allows users to tell their own unique stories.<br />
• <strong>Xistance</strong> can be used to organize information collected from<br />
genealogy tracking websites.<br />
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GOALS, OBJECTIVES, STRATEGIES AND TACTICS<br />
GOAL 1. Increase the number of website subscribers by creating<br />
awareness and a consistent image surrounding <strong>Xistance</strong>.<br />
OBJECTIVE 1. Increase the number of users to 3,000 by Sept. 19,<br />
2017, as measured by website data.<br />
OBJECTIVE 2. Increase the number of social media followers across<br />
all platforms by 25 percent by Sept. 19, 2017, as measured in<br />
comparison to the number of followers on launch day.<br />
STRATEGY 1. Improve <strong>Xistance</strong>’s social media presence by<br />
implementing consistent and engaging posts on multiple platforms.<br />
Implement social media marketing techniques to increase exposure<br />
to potential users of the website. According to our research, most<br />
social media users receive their information about new online<br />
platforms or services through advertisements they encounter<br />
throughout their daily life. By placing consistent advertisements on<br />
several social media platforms and search engines, <strong>Xistance</strong> has the<br />
potential to increase website usership and awareness surrounding<br />
the website.<br />
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TACTICS.<br />
Implement the following social media strategies for Facebook,<br />
Twitter and YouTube:<br />
• Create platform-specific content plans.<br />
• Content plans will be created at least one month in<br />
advance of the post date to ensure enough content has<br />
been generated.<br />
• “Platform-specific” indicates that each platform (i.e.<br />
Twitter, Facebook or YouTube) has separate plans with<br />
individual posts generated for each.<br />
• See Appendix B for a sample content plan.<br />
• Engage with users who post about the organization to create<br />
a two-way conversation.<br />
• If questions are asked on any platform, they should be<br />
answered within 24 hours.<br />
• Encourage followers to use #<strong>Define</strong><strong>Your</strong>s to create a<br />
community between <strong>Xistance</strong> users, the organization and<br />
potential users.<br />
2. Implement the following Facebook guidelines:<br />
• <strong>Xistance</strong> should post on Facebook at least one time a day.<br />
• See Appendix B for a sample Facebook post.<br />
• Share videos that pertain to gene tracking, gene mapping or<br />
family history.<br />
• Create events to promote the events <strong>Xistance</strong> will be<br />
attending or hosting.<br />
• See Appendix C for a sample event post.<br />
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3. Implement the following Twitter guidelines:<br />
• <strong>Xistance</strong> should post on Twitter at least seven times a day.<br />
• Every week, posts on this platform should be consistent with<br />
the following hashtags:<br />
• Monday - #MemorializeMonday<br />
• Posts should be centered on remembering those<br />
who have passed on but made an impact on<br />
someone’s life or the world.<br />
• Wednesday - #<strong>Define</strong><strong>Your</strong>s<br />
• Posts should be centered on a defining moment in<br />
a specific person’s life.<br />
• Friday - #FamilyHistoryFriday<br />
• Posts should be centered on highlighting a fun fact<br />
about an <strong>Xistance</strong> employee’s family history or a<br />
historical figure.<br />
• See Appendix B for a sample post of each hashtag.<br />
• Posts featuring the hashtags should be retweeted and<br />
favorited by the <strong>Xistance</strong> Twitter account to promote<br />
conversation.<br />
• Monitor hashtags for trolls.<br />
• Trolls are individuals on the internet who use hashtags<br />
specifically for gaining attention and provoking<br />
arguments.<br />
• Trolls will not be contributing to the overall conversation<br />
started by the hashtags.<br />
• Do not respond to these tweets.<br />
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4. Create a 15 second advertisement to be placed on the following<br />
websites:<br />
• <strong>Xistance</strong>’s personal YouTube channel.<br />
• YouTube advertising<br />
• Advertisement will play when users are about to watch<br />
a video on any of the following topics (YouTube<br />
Advertising):<br />
• Ancestry Research • Ancestry.com<br />
• DNA sequencing • Facebook and Privacy<br />
• Genetic testing • Genetics<br />
• Internet privacy • Privacy<br />
• Family<br />
• Family tree<br />
• Family history<br />
• Family tree research<br />
• See Appendix D for the advertisement pitch letter to Capstone<br />
Production Group.<br />
5. Implement Facebook Advertising.<br />
• An advertisement will be targeted to users who like specific<br />
pages or post about the following topics on their Facebook<br />
accounts (Facebook Business):<br />
• Ancestry Research<br />
• DNA sequencing<br />
• Genetic testing<br />
• Internet privacy<br />
• Family<br />
• Family history<br />
• Ancestry.com<br />
• Facebook and Privacy<br />
• Genetics<br />
• Privacy<br />
• Family tree<br />
• Family tree research<br />
• See Appendix E for sample Facebook advertisements.<br />
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6. Implement advertising on Google AdWords<br />
• An advertisement for <strong>Xistance</strong> will appear when individuals<br />
use Google’s search engine and use any of the following<br />
keywords:<br />
• Ancestry search • My family history<br />
• Ids genealogy<br />
• Ancestry family tree<br />
• Family tree search • Find my family tree<br />
• Family ancestry • Ancestry sites<br />
• Find your family tree • Family history search<br />
• Family tree websites • Ids family history<br />
• Family tree finder • Family tree research<br />
• Family tree online • Ancestry<br />
• Family tree<br />
• Genealogy<br />
• Ancestry DNA<br />
• Family history<br />
• Privacy<br />
• Privacy on Facebook<br />
• Privacy on the internet • Ancestors<br />
• See Appendix F for a sample advertisement on Google AdWords.<br />
GOAL 2. Increase <strong>Xistance</strong>’s presence in the technology sector.<br />
OBJECTIVE 1. Build 12 new relationships with other technology<br />
companies, bloggers, journalists and/or news media outlets by Sept.<br />
19, 2017.<br />
STRATEGY 1. Increase <strong>Xistance</strong>’s outreach to other companies, media<br />
organizations, and potential partners within the technology sector.<br />
Cultivate beneficial relationships within the sector before and after<br />
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launch, maintain them, and capitalize on opportunities for<br />
partnership and collaboration. Reach out to known potential partners,<br />
attend conferences and networking events to continuously grow<br />
brand recognition within the industry.<br />
TACTICS.<br />
1. <strong>For</strong>m a relationship with Anil Dash, an activist and writer focused<br />
on making the technology sector more humane and ethical (Anil<br />
Dash: A blog about making culture).<br />
• With one of <strong>Xistance</strong>’s primary goals being user privacy, Dash<br />
could blog about his experience on the website and how the<br />
organization’s mission aligns with his vision for the future of<br />
technology.<br />
• See Appendix G for a pitch letter to Anil Dash.<br />
2. <strong>For</strong>m a relationship with Ancestry.com to allow users to import<br />
information found on Ancestry to their <strong>Xistance</strong> profiles for a more<br />
comprehensive view of their history. This add-on for both websites<br />
will increase usership and benefit both companies.<br />
• See Appendix H for a pitch letter to Ancestry.<br />
3. <strong>For</strong>m a relationship with Legacy.com to allow users to connect<br />
obituaries to existing Legacy pages or import information from the<br />
obituary to a new legacy page for users to visit later with no time<br />
limit on how long the page will be accessible.<br />
• See Appendix I for a pitch letter to Legacy.<br />
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4. Attend 2018 International Startup Fair (International Startup Fair).<br />
• Purchase Pit Table for Startups & 2 Conference Ticket<br />
Package.<br />
• Purchase the lanyard sponsorship at the conference to<br />
further <strong>Xistance</strong>’s brand recognition.<br />
• See Appendix J for a sample proof of the lanyard.<br />
5. Submit an application to be a participant in the Pitch Competition<br />
at the 2018 International Startup Fair (Startup Competition).<br />
• To do this, <strong>Xistance</strong> will need to use its existing<br />
AngelList.com account to submit an application.<br />
6. Distribute press releases to specific news media outlets and<br />
leaders in the technology industry that are found using Meltwater.<br />
Each press release will focus on a specific topic to generate buzz<br />
around <strong>Xistance</strong>, including:<br />
• Official launch of <strong>Xistance</strong>.<br />
• Attendance at the International Startup Conference and/or<br />
participation in the Pitch Competition (if selected).<br />
• Launch of <strong>Xistance</strong> app.<br />
• See Appendix K for all press releases.<br />
EVALUATION<br />
To determine if the objectives have been met, Wolfpack PR suggests<br />
<strong>Xistance</strong> use data from its website to determine how many new<br />
accounts were created and compare how many clicks the website gets<br />
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efore and after the campaign. We also suggest performing a<br />
calculation of mentions the organization is tagged in on social media<br />
to see how much the number of posts about <strong>Xistance</strong> has increased.<br />
In addition, an audit should be done for the organization’s social<br />
media to determine how many followers it had before the campaign<br />
and how many it has afterward. Wolfpack PR also suggests<br />
considering the amount of media coverage <strong>Xistance</strong> has received<br />
following the campaign to determine if relationships with news media<br />
outlets are set in stone. We believe it is also beneficial to observe the<br />
current relationships <strong>Xistance</strong> has in the technology sector and<br />
monitor ways to build upon those relationships.<br />
STEWARDSHIP<br />
Through the “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” campaign, Wolfpack<br />
PR can foster relationships with individuals in the technology sector<br />
who are interested in new ideas. Wolfpack PR plans to create and<br />
maintain these relationships through attendance at events where<br />
these individuals may be. Relationships with both current and<br />
potential users will be maintained using effective two-way<br />
communication on various platforms. <strong>Xistance</strong> will respond in a timely<br />
manner to build relationships. Furthermore, <strong>Xistance</strong> will form<br />
relationships with Ancestry.com and Legacy.com by partnering with<br />
them to gain usership.<br />
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IMPLEMENTATION TIMELINE<br />
• June 8, 2017<br />
• Send all graphics and needed information for the 15 second<br />
YouTube advertisement to Capstone Production Group<br />
• Capstone needs 24 hours to create, produce and edit<br />
the advertisement<br />
• June 12, 2017<br />
• Create media list in Meltwater for press release announcing<br />
launch<br />
• June 15, 2017<br />
• <strong>Xistance</strong> launches — distribute press release to media list<br />
• June 19, 2017<br />
• Begin three-month social media campaign<br />
• Implement 15 second YouTube advertisement<br />
• Implement advertising on Facebook<br />
• Implement advertising on Google AdWords<br />
• Being posting consistently on Facebook and Twitter<br />
• Contact Anil Dash about reviewing/blogging about <strong>Xistance</strong><br />
• July 19, 2017<br />
• Evaluate the effectiveness of the following social media<br />
campaigns to determine if changes need to be made before<br />
the three-month campaign ends:<br />
• 15 second YouTube advertisement<br />
• Advertising on Facebook<br />
• Advertising on Google AdWords<br />
• Consistent posts on Facebook and Twitter<br />
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• Sept. 19, 2017<br />
• End three-month social media campaign and evaluate the<br />
success and failures of the following:<br />
• 15 second YouTube advertisement<br />
• Advertising on Facebook<br />
• Advertising on Google AdWords<br />
• Consistently posting on Facebook and Twitter<br />
• Sept. 21, 2017<br />
• Wolfpack PR reports findings from social media campaigns to<br />
<strong>Xistance</strong><br />
• Collectively, Wolfpack PR and <strong>Xistance</strong> will decide<br />
whether to continue each based on the results<br />
• Dec. 14, 2017<br />
• Create media list in Meltwater for press release concerning<br />
the launch of the <strong>Xistance</strong> app<br />
• Jan. 1, 2018<br />
• <strong>Xistance</strong> app launches — distribute press release to media list<br />
previously created in Meltwater<br />
• Feb. 1, 2018<br />
• Purchase Pit Table and Lanyard Sponsorship at the<br />
International Startup Conference<br />
• March 1, 2018<br />
• Submit application for the Pitch Competition at the<br />
International Startup Conference<br />
• March 12, 2018<br />
• Purchase plane tickets for the two representatives attending<br />
the International Startup Conference<br />
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• April 15, 2018<br />
• Create media list in Meltwater for press release concerning<br />
<strong>Xistance</strong>’s upcoming attendance at the International Startup<br />
Conference and/or participation in the Pitch Competition<br />
• April 16, 2018<br />
• Distribute press release about <strong>Xistance</strong>’s upcoming<br />
attendance at the International Startup Conference and/or<br />
participation in the Pitch Competition to the media list<br />
previously created in Meltwater<br />
• May 2018<br />
• Attend International Startup Conference (specific dates not<br />
yet announced)<br />
BUDGET<br />
BUDGET OVERVIEW.<br />
2018 International Startup Fair $2,989.58<br />
Advertising $7,095.00<br />
Meltwater Subscription $4,600.00<br />
Total Cost: $14,684.58<br />
IN-DEPTH BUDGET. Wolfpack PR has created an itemized budget for<br />
each tactic, as described above. This will allow <strong>Xistance</strong> to evaluate<br />
their options and recalculate the budget based on their preferences<br />
and resources.<br />
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2018 International Startup Conference<br />
• Early Bird Demo Pit Table (startups) package (International Startup<br />
Fair)<br />
• This package includes one eight-foot table for display and two<br />
conference tickets for the company representatives selected<br />
to attend.<br />
• The total cost of this package is $650.00<br />
• Lanyard Sponsor (International Startup Fair)<br />
• By purchasing this sponsorship, <strong>Xistance</strong>’s logo will be placed<br />
on the lanyards given to all conference attendees.<br />
• The total cost of this sponsorship is $1,500.00<br />
• Airfare<br />
• Includes two round-trip tickets from Raleigh, NC to San<br />
Francisco, CA on American Airlines (Expedia).<br />
• Combining the costs of both tickets, the total is $839.58<br />
Advertising<br />
• 15 second advertisement<br />
• Capstone Production Group will create and produce the<br />
advertisement for a total cost of $795.00 (Capstone<br />
Production Group).<br />
• This quote includes the following:<br />
• Labor<br />
• Music licensing<br />
• Licensing of stock assets • Voice-over-talent<br />
• Professional equipment • Creative services<br />
• Contact: Matt Curry — matt@capstoneproductiongroup.com<br />
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• YouTube Advertising<br />
• Total cost is $2,000.00 (YouTube Advertising)<br />
• A cost-per-view (CPV) bid will be placed on the<br />
advertisement for $0.20 allowing for a maximum of<br />
10,000 clicks or interactions.<br />
• The maximum number of clicks or interactions may be higher<br />
depending on the number of competitors targeting the same<br />
demographics and if their CPV is higher than <strong>Xistance</strong>’s<br />
(About cost-per-view (CPV) bidding).<br />
• If a competitor has placed a higher CPV for the same<br />
target audience, their advertisement will be placed<br />
instead of <strong>Xistance</strong>’s.<br />
• If <strong>Xistance</strong> has the highest CPV in the bid, <strong>Xistance</strong> will<br />
only be charged one cent more than the competitor’s<br />
CPV.<br />
• <strong>Xistance</strong> will not be charged the CPV if the viewer does not<br />
interact with or watch the advertisement all the way through.<br />
• Facebook advertisement<br />
• A lifetime budget of $2,000.00 will be set for the three-month<br />
campaign period.<br />
• The daily reach results are estimated to be 3,900 - 10,000 of<br />
120,000,000 Facebook users (Facebook Business).<br />
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• Google AdWords<br />
• Total cost is $2,300.00, equating to $25 per day during the<br />
three-month campaign period (Google AdWords).<br />
• Google AdWords has estimated <strong>Xistance</strong>’s advertisement<br />
placement to produce the following results:<br />
• 770+ clicks<br />
• Clicks are the number of times an advertisement is<br />
expected to be clicked on (Click: Definition).<br />
• 42k+ impressions<br />
• Impressions are the number of times an<br />
advertisement is expected to be shown on a<br />
search result page or other site on the Google<br />
Network (Impressions: Definition).<br />
• <strong>Xistance</strong> will only be charged if the individual clicks on the<br />
advertisement.<br />
Meltwater Subscription<br />
• A yearly subscription to the online database is $4,600 (Meltwater)<br />
• This will allow <strong>Xistance</strong> to distribute press releases and other<br />
forms of content to specific individuals, demographics or<br />
regions and further their outreach.<br />
• Contact: Emily Freeman — emily.freeman@meltwater.com<br />
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Conclusion<br />
Wolfpack PR’s campaign “<strong>Define</strong> <strong>Your</strong> <strong>Life</strong>, <strong>But</strong> <strong>Not</strong> <strong>For</strong> Likes” has been<br />
specifically designed to solve <strong>Xistance</strong>’s problems of little public<br />
awareness and lack of usership. We believe that this campaign will<br />
achieve the goals of increasing both awareness in the technology<br />
sector and number of subscribers. Our campaign focuses on<br />
effectively utilizing social media, advertisements, and partnerships. It<br />
also involves attendance at a startup event in order to interact with<br />
target publics. Our campaign will communicate <strong>Xistance</strong>’s value of<br />
privacy and storytelling. We believe our campaign will not only<br />
increase usership but also build beneficial relationships that will<br />
contribute to the success of <strong>Xistance</strong>.<br />
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REFERENCES<br />
About cost-per-view (CPV) bidding. (n.d.). AdWords Help. Retrieved<br />
from https://support.google.com/adwords/answer/2472735?hl=en<br />
Anil Dash: A blog about making culture. (n.d.). Retrieved from https://<br />
www.anildash.com<br />
Capstone Production Group. (n.d.). Retrieved from https://<br />
www.capstoneproductiongroup.com<br />
Click: Definition. (n.d.) AdWords Help. Retrieved from https://<br />
support.google.com/adwords/answer/31799?hl=en<br />
DeBroff, S. (2015, September 25). Today’s Empty Nesters: 4 Surprising<br />
Insights Around the New Power Generation. Bunsiness.com. Retrieved<br />
from http://www.business.com/online-marketing/todaysempty-nesters-4-surprising-insights-around-the-new-powergeneration/<br />
DeCesare, M. (2016, May 5). moms and media 2016: the recap. Edison<br />
Research. Retrieved from http://www.edisonresearch.com/momsmedia-2016/<br />
Expedia. (n.d.). Retrieved from https://www.expedia.com<br />
Facebook Business. (n.d.). Retrieved from https://www.facebook.com/<br />
business<br />
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Google AdWords. (n.d.). Retrieved from https://www.google.com/<br />
adwords<br />
Impressions: Definition. (n.d.). Retrieved from https://<br />
support.google.com/adwords/answer/6320?hl=en<br />
International Startup Fair. (n.d.). The Startup Conference. Retrieved<br />
from http://thestartupconference.com/international-startup-fair/<br />
Meltwater. (n.d.). Retrieved from https://www.meltwater.com<br />
Online Family History Research in United States Grows by 14 Times in<br />
Past Decade. (2014, November 19). Ancestry.com Retrieved from<br />
http://www.ancestry.com/corporate/newsroom/press-releases/<br />
Online-Family-History-Research-in-United-States-Grows-by-14-<br />
Times-in-Past-Decade-<br />
Samuel Hershey [Profile Page]. LinkedIn. Retrieved from https://<br />
www.linkedin.com/in/samuel-hershey-<br />
Social Media Fact Sheet [Blog post]. (2017, January 12). Pew Research<br />
Center. Retrieved from http://www.pewinternet.org/fact-sheet/<br />
social-media/<br />
Startup Competition. (n.d.). The Startup Conference. Retrieved from<br />
http://thestartupconference.com/startup-competition/<br />
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<strong>Xistance</strong>. (n.d.). <strong>Xistance</strong> Podcast. iTunes Preview. Retrieved from<br />
https://itunes.apple.com/us/podcast/xistance-podcast/<br />
id1156681359?mt=2<br />
<strong>Xistance</strong> [<strong>Define</strong><strong>Your</strong>s]. (2015, September). Twitter. Retrieved from<br />
https://twitter.com/<strong>Define</strong><strong>Your</strong>s<br />
<strong>Xistance</strong> [Profile Page]. (2015, September). Facebook. Retrieved from<br />
https://www.facebook.com/<strong>Xistance</strong>.<strong>Define</strong>.<strong>Your</strong>s/<br />
YouTube Advertising. (n.d.). Retrieved from https://<br />
www.youtube.com/advertising<br />
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APPENDICES
APPENDIX A: SURVEY INSTRUMENT<br />
We are Wolfpack PR, students at North Carolina State University<br />
creating a public relations campaign for a startup company as part of<br />
our public relations campaigns course. We appreciate your time<br />
completing this survey.<br />
What is the purpose of this study?<br />
The purpose of this study is to examine how different age groups use<br />
social media, value privacy and learn about new technology trends.<br />
What would I do if I participate?<br />
During the study, you will be asked to respond to a number of<br />
questions about your uses of social media, how much you value<br />
privacy when using social media, and how you learn about new<br />
technology. The study will take no longer than 10 minutes to<br />
complete.<br />
What are the possible risks or discomforts involved from being in<br />
this study?<br />
The risks and discomforts of this study are very minimal. This study is<br />
completely voluntary and you are welcome to discontinue<br />
participation in the study at any point if you begin to feel<br />
uncomfortable. You are not required to answer questions that you do<br />
not want to during the study. You are more than welcome to contact<br />
our instructor at nmlee2@ncsu.edu with any questions you may<br />
have.<br />
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How are you protecting my privacy?<br />
<strong>Your</strong> responses provided during this study will remain completely<br />
confidential. The aggregate results of our research will be presented<br />
to our instructor and our client at the end of this semester.<br />
If I have any questions about this study, who should I ask?<br />
Please feel free to contact our instructor, Dr. Nicole Lee, at<br />
nmlee2@ncsu.edu.<br />
How will I benefit from participating in this study?<br />
This research will be used to understand social media, privacy when<br />
using social media and the implementation of new technology trends.<br />
As such, the questions may help you reflect on your web use and<br />
privacy online. One participant will be chosen at random to win a $50<br />
Amazon e-gift card.<br />
1. Do you use social media sites?<br />
• Yes<br />
• No<br />
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Display the following question if “Yes” was answered for Q1<br />
2. How frequently do you use the following types of media? (Check<br />
one box per medium<br />
More than<br />
once a day<br />
Daily Weekly monthly Rarely/<br />
Never<br />
Facebook ○ ○ ○ ○ ○<br />
Twitter ○ ○ ○ ○ ○<br />
Instagram ○ ○ ○ ○ ○<br />
Snapchat ○ ○ ○ ○ ○<br />
Pinterest ○ ○ ○ ○ ○<br />
Reddit ○ ○ ○ ○ ○<br />
LinkedIn ○ ○ ○ ○ ○<br />
Other ○ ○ ○ ○ ○<br />
Display the following question if “Yes” was answered for Q1<br />
3. On average, how much time do you spend daily on social media<br />
websites?<br />
• Less than 1 hour<br />
• 1-3 hours<br />
• More than 3 hours<br />
Display the following question if “Yes” was answered for Q1<br />
4. Do you accept friend requests from people you do not know on<br />
social media?<br />
• Yes<br />
• Sometimes<br />
• No<br />
83
Display the following question if “Yes” was answered for Q1<br />
5. Please select the option below that best represents how you feel<br />
about your social media use for each statement.<br />
Strongly<br />
disagree<br />
Disagree<br />
Somewhat<br />
disagree<br />
Neither<br />
agree nor<br />
disagree<br />
Somewhat<br />
agree<br />
Agree<br />
Strongly<br />
agree<br />
I enjoy using<br />
social media<br />
to update<br />
my status<br />
I enjoy using<br />
social media<br />
to upload<br />
pictures<br />
I enjoy using<br />
social media<br />
to engage<br />
with friends<br />
and family<br />
I enjoy using<br />
social media<br />
to read the<br />
latest news<br />
I enjoy using<br />
social media<br />
for relaxation<br />
purposes<br />
I enjoy using<br />
social media<br />
to play<br />
games<br />
I enjoy using<br />
social media<br />
to track life<br />
events<br />
I enjoy using<br />
social media<br />
to pass the<br />
time<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
84
6. How important is privacy online to you?<br />
• Extremely important<br />
• Very important<br />
• Moderately important<br />
• Slightly important<br />
• <strong>Not</strong> at all important<br />
Display the following question if “Yes” was answered for Q1<br />
7. Generally, on social media sites, what are your privacy settings?<br />
• Anyone can see<br />
• Friends only<br />
• Friends and friends of friends<br />
• Unsure<br />
• I have different settings on different social media sites<br />
• Please specify your privacy settings for your different social<br />
media _____________________________________<br />
85
Display the following question if “Yes” was answered for Q1<br />
8. Please select the option that best represents how you use social<br />
media for each statement.<br />
Strongly<br />
Disagree<br />
Somewhat<br />
Neither<br />
Somewhat<br />
Agree<br />
Strongly<br />
disagree<br />
disagree<br />
agree nor<br />
agree<br />
agree<br />
disagree<br />
I use social<br />
media for<br />
Information<br />
○ ○ ○ ○ ○ ○ ○<br />
I use social<br />
media for social<br />
interaction<br />
I use social<br />
media for<br />
passing the time<br />
I use social<br />
media for<br />
entertainment<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
I use social<br />
media for<br />
relaxation<br />
I use social<br />
media for<br />
expressing my<br />
opinions<br />
I use social<br />
media to track<br />
life experiences<br />
I use social<br />
media to share<br />
information<br />
about my life<br />
with others<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
○ ○ ○ ○ ○ ○ ○<br />
86
Display the following question if “Yes” was answered for Q1<br />
9. How often do you use apps or social media features that allow you<br />
to revisit previous posts or pictures (i.e. Timehop, Memories on<br />
Facebook, etc.)?<br />
• Always<br />
• Very often<br />
• Sometimes<br />
• Rarely<br />
• Never<br />
Display the following question if “Yes” was answered for Q1<br />
10. Do you think that privacy policies on social media (i.e. Facebook,<br />
Twitter, etc.) are easy to understand?<br />
• Yes<br />
• No<br />
Display the following question if “Yes” was answered for Q1<br />
11. Do you think that privacy policies on social media (i.e. Facebook,<br />
Twitter, etc.) allow the user to have complete control over what<br />
they do and do not want to share?<br />
• Yes<br />
• No<br />
87
Display the following question if “Yes” was answered for Q1<br />
12. On your social media sites, how do you decide who can and cannot<br />
see your posts?<br />
• I let anyone see my posts<br />
• I let people I know and people they know see my posts<br />
• I only let people I know see my posts<br />
• I only let close friends and family members see my posts<br />
• I never post on social media<br />
• Depending on the social media site, I let different people see<br />
my posts<br />
13. How interested are you in your family history?<br />
• Extremely interested<br />
• Very interested<br />
• Moderately interested<br />
• Slightly interested<br />
• <strong>Not</strong> interested at all<br />
14. Have you ever used a genealogical tracing website (i.e. Ancestry,<br />
etc.)?<br />
• Yes<br />
• No<br />
88
Display the following question if “Yes” was answered for Q14<br />
15. Why did you decide to track your genealogy? (Choose all that<br />
apply)<br />
• Learn more about my family history<br />
• To trace my family history for future generations to see<br />
• Create a timeline of my life<br />
• It was required for a school project to learn about my family’s<br />
history<br />
• DNA mapping<br />
• Other _______________<br />
16. How interested are you in documenting your life?<br />
• Extremely interested<br />
• Very interested<br />
• Moderately interested<br />
• Slightly interested<br />
• <strong>Not</strong> interested at all<br />
17. Have you ever made a scrapbook or collage of your life to show to<br />
future generations?<br />
• Yes<br />
• No<br />
89
18. How do you feel about social media and other websites tracking<br />
your interests and then providing that information to third party<br />
sources?<br />
• I don’t have a problem with this practice<br />
• This practice bothers me slightly but I still use these websites<br />
• This practice has pushed me away from using these websites<br />
• I was unaware of this practice<br />
19. Would you be interested in a website that did not provide your<br />
data to third party sources?<br />
• Yes<br />
• No<br />
20. How interested would you be in using a website that allows you to<br />
track your family history as you define it?<br />
• Extremely interested<br />
• Very interested<br />
• Moderately interested<br />
• Slightly interested<br />
• <strong>Not</strong> interested at all<br />
90
21. How interested would you be in using a website that allows you to<br />
create a digital scrapbook of your life?<br />
• Extremely interested<br />
• Very interested<br />
• Moderately interested<br />
• Slightly interested<br />
• <strong>Not</strong> interested at all<br />
22. Where do you see/hear advertisements most often? (Choose all<br />
that apply)<br />
• TV<br />
• Radio<br />
• Newspapers/Magazines<br />
• Billboards or flyers posted around my community<br />
• Social media sites<br />
• Other websites<br />
• Traditional media<br />
• Other _______________<br />
91
23. How do you find out about new social media sites or internetbased<br />
services? (Choose all that apply)<br />
• Word-of-mouth - from my coworkers or acquaintances<br />
• Word-of-mouth - from my friends, family or trusted<br />
individuals<br />
• <strong>For</strong>um posts or blogs<br />
• I am constantly searching for the next trend in the technology<br />
sector<br />
• Other _______________<br />
24. How likely are you to start an account on a newly launched website<br />
with few existing accounts and little name recognition?<br />
• Extremely likely<br />
• Somewhat likely<br />
• Neither likely nor unlikely<br />
• Somewhat unlikely<br />
• Extremely unlikely<br />
25. How old are you? _______________<br />
92
26. What is your ethnicity?<br />
• White<br />
• Hispanic or Latino<br />
• Black or African American<br />
• Asian/Pacific Islander<br />
• Native Hawaiian or Pacific Islander<br />
• Other _______________<br />
27. What is your sex?<br />
• Male<br />
• Female<br />
93
28. What is the highest degree or level of education you have<br />
completed?<br />
• No schooling completed<br />
• Nursery school to 8th grade<br />
• Some high school, no diploma<br />
• High school graduate, diploma or the equivalent (for<br />
example: GED)<br />
• Some college credit, no degree<br />
• Trade/technical/vocational training<br />
• Associate degree<br />
• Bachelor’s degree<br />
• Master’s degree<br />
• Professional degree<br />
• Doctorate degree<br />
29. (Optional) Please provide your email address to be entered to win<br />
a $50 Amazon e-gift card. <strong>Your</strong> email will not be shared with<br />
anyone outside of the research team and will only be used to<br />
contact your if you are the winner. _______________<br />
EXIT MESSAGE: Thank you for participating in this survey! If you<br />
entered to win the $50 Amazon e-gift card, you will be notified<br />
through the email provided if you are the winner.<br />
94
APPENDIX B: CONTENT CALENDAR WITH SAMPLE<br />
POSTS<br />
Day Platform Content Image Hashtag<br />
Monday Twitter John Glenn, the first<br />
American to orbit earth,<br />
and later a four-term<br />
U.S. senator, died at age<br />
95 on Dec. 8, 2016.<br />
#MemorializeMonday<br />
#Memorialize<br />
Monday<br />
Wednesday Twitter<br />
Wednesday Twitter<br />
Elizabeth Blackwell was<br />
the first woman to graduate<br />
from medical<br />
school in 1849 in Geneva,<br />
NY. Her life is inspiring!<br />
#<strong>Define</strong><strong>Your</strong>s<br />
In 2015, gymnast Simone<br />
Biles became the<br />
first woman to win 3<br />
World All-Around titles<br />
in a row. Her life embodies<br />
dedication.<br />
#<strong>Define</strong><strong>Your</strong>s<br />
Friday Twitter The crazy-haired genius<br />
Albert Einstein, has five<br />
great-grandchildren<br />
that are still alive and<br />
live all over the world!<br />
#FamilyHistoryFriday<br />
Tuesday<br />
Facebook We are heading to sunny<br />
California on May<br />
17th for the International<br />
Startup Fair, taking<br />
place outside the<br />
Startup Conference.<br />
Make sure to stop by<br />
our booth and meet our<br />
incredible <strong>Xistance</strong><br />
team!<br />
#<strong>Define</strong><strong>Your</strong>s<br />
#<strong>Define</strong><strong>Your</strong>s<br />
#FamilyHistory<br />
Friday<br />
95
APPENDIX C: SAMPLE FACEBOOK EVENT POST<br />
97
APPENDIX D: CAPSTONE PRODUCTION GROUP<br />
Dear Mr. Curry,<br />
PITCH LETTER<br />
I’m currently representing <strong>Xistance</strong>, a startup social media website,<br />
and am looking to get a 15 second pre-roll spot made. <strong>Xistance</strong> is a<br />
company that provides a service for people to record their life story<br />
and family history in a completely private space. The privacy <strong>Xistance</strong><br />
provides on its website is a major theme we would like conveyed in<br />
the spot.<br />
We were thinking the spot would be comprised mainly of video<br />
showing people spending time with family, going on adventures, and<br />
just generally living life. We want to convey a message that <strong>Xistance</strong> is<br />
a personal and secure place, just for you and your loved ones.<br />
Creating an online digital legacy that can be passed down is a major<br />
component, so maybe something like a web/tree of video and images<br />
that shows how they are all connected would be an interesting<br />
concept.<br />
Please let me know if you have any questions about this – I look<br />
forward to your script and seeing what you all come up with.<br />
Thank you,<br />
Britney Callahan<br />
Account Manager<br />
Wolfpack PR<br />
99
APPENDIX E: SAMPLE FACEBOOK ADVERTISMENTS<br />
How the advertisement<br />
would appear when<br />
viewing Facebook on a<br />
desktop<br />
How the advertisement<br />
would appear when<br />
viewing Facebook on a<br />
mobile device<br />
101
APPENDIX F: SAMPLE GOOGLE ADWORDS<br />
ADVERTISMENT<br />
103
APPENDIX G: ANIL DASH PITCH LETTER<br />
Dear Anil,<br />
I recently saw you speak to a class at North Carolina State University and one of<br />
your main talking points made me think of a client I’m currently representing. You<br />
spoke a lot about privacy of the users of technology and how companies aren’t<br />
doing enough to protect them — this immediately made me think of <strong>Xistance</strong>.<br />
<strong>Xistance</strong> is a private social media platform that allows users to track their own life<br />
events in a setting free of criticism or judgment. In order for users to connect,<br />
each party has to send and accept the invitation (think of it as a double<br />
handshake) in order to see the others’ posts. Another amazing thing about<br />
<strong>Xistance</strong> is that it doesn’t track data, which completely rids the fear of information<br />
being leaked from the minds’ of their users.<br />
<strong>Xistance</strong> is newly launched and would love for you to create an account and<br />
review the website on your blog — criticism is exactly what we’re looking for. Both<br />
you and <strong>Xistance</strong> hold privacy very close and we at Wolfpack PR would love to<br />
help spread the word about how user privacy isn’t always valued at other<br />
companies.<br />
Thank you,<br />
Britney Callahan<br />
Account Manager<br />
Wolfpack PR<br />
105
APPENDIX H: ANCESTRY.COM PITCH LETTER<br />
Dear Lauren Austin,<br />
In an effort to benefit and supplement both websites, <strong>Xistance</strong> is seeking a<br />
partnership with Ancestry.<br />
<strong>Xistance</strong> is a startup website that seeks to provide a platform for online users to<br />
digitally create their own autobiographies and memorialize loved ones. The<br />
company plans to launch its website in June 2017. <strong>Xistance</strong> offers complete user<br />
privacy when creating a digital legacy profile. The website will allow users to<br />
define their familial backgrounds and record life events through the creation of<br />
individual profiles.<br />
<strong>Xistance</strong> would love to partner with your website to offer users a platform to<br />
organize and store the ancestral information they have gathered using Ancestry.<br />
<strong>Xistance</strong> would act as the perfect supplement to Ancestry, in that it would provide<br />
a place for your users to store the information they have worked so hard to<br />
gather. <strong>Xistance</strong> would then promote Ancestry to offer users a way to discover<br />
more about their unique genealogy.<br />
With corresponding values of ancestral discovery and authentic family history,<br />
<strong>Xistance</strong> feels that a partnership would greatly benefit both companies. <strong>Xistance</strong><br />
is excited about this potential partnership with the leader in online genealogy<br />
research.<br />
We hope that Ancestry considers this wonderful opportunity to partner with<br />
<strong>Xistance</strong>.<br />
Sincerely,<br />
Britney Callahan<br />
Account Manager<br />
Wolfpack PR<br />
107
APPENDIX I: LEGACY.COM PITCH LETTER<br />
Dear Legacy Team,<br />
In an effort to benefit and supplement both websites, <strong>Xistance</strong> is seeking a partnership<br />
with Legacy to gain usership.<br />
<strong>Xistance</strong> is a startup website that seeks to provide a platform for online users to digitally<br />
create their own autobiographies and memorialize loved ones. The company plans to<br />
launch its website in June 2017. <strong>Xistance</strong> offers complete user privacy when creating a<br />
digital legacy profile. The website will allow users to define their familial backgrounds and<br />
record life events through the creation of individual profiles.<br />
<strong>Xistance</strong> would love to partner with your website to offer a platform for users to create<br />
permanent memorial pages for loved ones after they have passed away. <strong>Xistance</strong> will<br />
have “Legacy” pages that are specifically created to memorialize loved ones. On your<br />
website users would be given the option to export all information on their loved ones’<br />
obituary to a <strong>Xistance</strong> “Legacy” page. These “Legacy” pages would be completely free.<br />
<strong>Xistance</strong> would then promote Legacy to offer users a way to share information about a<br />
loved one that has passed away to others who are not <strong>Xistance</strong> users. <strong>Xistance</strong> users<br />
would also have the opportunity to utilize the other services Legacy offers, like contacting<br />
funeral homes and sending condolence flowers.<br />
With corresponding values of memorializing loved ones and celebrating lives and<br />
legacies, <strong>Xistance</strong> feels that a partnership would greatly benefit both companies. <strong>Xistance</strong><br />
looks forward to this potential partnership with the most notable online source for<br />
obituaries.<br />
We hope that Legacy considers this wonderful opportunity to partner with <strong>Xistance</strong>.<br />
Sincerely,<br />
Britney Callahan<br />
Account Manager<br />
Wolfpack PR<br />
109
APPENDIX J: LANYARD SPONSORSHIP PROOF FOR<br />
INTERNATIONAL STARTUP CONFERENCE<br />
111
APPENDIX K: PRESS RELEASES<br />
HOLD FOR RELEASE UNTIL JUNE 15<br />
New Website Promotes Storytelling and Memorializing Loved Ones<br />
<strong>Xistance</strong> seeks to provide platform to create personalized family trees and<br />
memorialize loved ones.<br />
RALEIGH, N.C., June 12, 2017 — Interested in mapping out your family history and<br />
telling your story, your way? Now’s your chance. With the launch of the new<br />
website <strong>Xistance</strong>, users have the chance to digitally memorialize loved ones and<br />
create autobiographies to share with whomever they choose. <strong>Xistance</strong> is an<br />
online platform that allows users to define familial backgrounds and record life<br />
events through individual profiles.<br />
<strong>Xistance</strong> sets itself apart from other family history websites with its core values of<br />
privacy and personalized storytelling. Everything about the website is private —<br />
there are no ads and no data tracking. With its privacy settings, users choose who<br />
they want to view their profiles, if they want their names to be searchable and<br />
what they want to share with others.<br />
“We want a raw story, not a curated view you want to share with the world … Tell<br />
your real story to pass down to family members … You have complete control,”<br />
said Cassady Channita, the marketing and PR manager for <strong>Xistance</strong>.<br />
The aspect of personalized storytelling makes <strong>Xistance</strong> different than<br />
gene-mapping sites, such as Ancestry.com. Users create their own family trees in<br />
a personal way that reflects their family dynamics. They can choose to include<br />
whoever they want in their family history. In addition to family trees, users can<br />
create legacy pages to memorialize loved ones who have passed away. The two<br />
different portions of the site allow for users to control the legacy they leave<br />
behind.<br />
<strong>For</strong> more information, email Britney Callahan: bncallah@ncsu.edu.<br />
—END—<br />
113
HOLD FOR RELEASE UNTIL JAN. 1<br />
<strong>Xistance</strong> Launches New App for Users<br />
The company introduces an app that allows users to record family history on the<br />
go.<br />
RALEIGH, N.C., Dec. 14, 2017 — <strong>For</strong> years, people have been keeping up with their<br />
family history through sites such as Ancestry.com. Recently, <strong>Xistance</strong> offered a<br />
new way for users to document lives and share a personalized family history.<br />
Now, <strong>Xistance</strong> introduces the <strong>Xistance</strong> app, giving users the opportunity to tell<br />
their stories and document family history on the go.<br />
The <strong>Xistance</strong> app includes a number of new features to improve usability. It offers<br />
the option to scan files, so users can upload family documents directly to their<br />
profiles. It also offers the ability to record live audio, which gives users the<br />
opportunity to memorialize audio in its natural form.<br />
<strong>Xistance</strong> sets itself apart from other family history sites and social media with its<br />
values of privacy and storytelling, and the app capitalizes on these values. It gives<br />
users more options to share the family history they want to share by letting them<br />
upload what they want straight from their phones. <strong>Xistance</strong> wanted to create a<br />
platform that’s exciting to family members and gets others excited about family<br />
history, and the app provides that platform.<br />
The <strong>Xistance</strong> app further expands <strong>Xistance</strong>’s core values, as well as its goals to<br />
create a private and personalized way for users to share their family history with<br />
loved ones and connect with others who are doing the same.<br />
<strong>For</strong> more information on the app or <strong>Xistance</strong> itself, contact Britney Callahan at<br />
bncallah@ncsu.edu<br />
—END—<br />
115
HOLD FOR RELEASE UNTIL APRIL 16<br />
<strong>Xistance</strong> to Attend International Startup Conference<br />
Representatives of <strong>Xistance</strong> will be present at the International Startup<br />
Conference to promote the company.<br />
RALEIGH, N.C., April 15, 2018 — In May 2018, <strong>Xistance</strong> will attend the International<br />
Startup Conference. The conference is one of the largest in Silicon Valley and is<br />
designed specifically for startup companies. At the conference, <strong>Xistance</strong> will be<br />
looking to pitch its company to the press, reach influencers and promote its<br />
brand.<br />
The conference includes a fair that is free and open to the public. <strong>Xistance</strong> will<br />
have a booth at the fair, where two representatives of the company will be<br />
answering questions about the company, handing out lanyards and promoting<br />
<strong>Xistance</strong> to attendees.<br />
<strong>Xistance</strong> is an online platform that prides itself on the values of privacy and<br />
storytelling. It allows users to define familial backgrounds and record life events<br />
through personalized, individual profiles. It gives users the chance to digitally<br />
memorialize loved ones and create autobiographies to share with whomever they<br />
choose.<br />
<strong>For</strong> more information about <strong>Xistance</strong> and/or its attendance at the fair, email<br />
Britney Callahan: bncallah@ncsu.edu.<br />
—END—<br />
117
HOLD FOR RELEASE UNTIL APRIL 16<br />
<strong>Xistance</strong> to Participate in Pitch Competition at International Startup<br />
Conference<br />
<strong>Xistance</strong> will enter the Pitch Competition at the International Startup Conference<br />
to promote the company.<br />
RALEIGH, N.C., April 15, 2018 — In May 2018, <strong>Xistance</strong> will attend the International<br />
Startup Conference and participate in the Pitch Competition. The conference is<br />
one of the largest in Silicon Valley and is designed specifically for startup<br />
companies. At the conference, <strong>Xistance</strong> will be looking to pitch its company to the<br />
press, reach influencers and promote its brand.<br />
The Pitch Competition gives applicants the opportunity to pitch their company on<br />
stage for more than 1,000 people. <strong>Xistance</strong> is looking to spread the word about its<br />
company and form connections with influencers through its pitch. The audience<br />
will decide the top three pitches, who will then qualify for the afternoon VC panel,<br />
which will determine the winner.<br />
The conference includes a fair that is free and open to the public. <strong>Xistance</strong> will<br />
have a booth at the fair, where two representatives of the company will be<br />
answering questions about the company, handing out lanyards and promoting<br />
<strong>Xistance</strong> to attendees.<br />
<strong>Xistance</strong> is an online platform that prides itself on the values of privacy and<br />
storytelling. It allows users to define familial backgrounds and record life events<br />
through personalized, individual profiles. It gives users the chance to digitally<br />
memorialize loved ones and create autobiographies to share with whomever they<br />
choose.<br />
<strong>For</strong> more information about <strong>Xistance</strong> and/or its participation in the Pitch<br />
Competition, email Britney Callahan: bncallah@ncsu.edu.<br />
—END—<br />
119